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TravelAbility Insider

The Intersection of Travel and Disability

Eliana Satkin

15 TravelAbility Partners Named to Forbes Accessibility 200 List

June 4, 2026 by Eliana Satkin

The Forbes Accessibility 200 highlights the biggest innovators and impact-makers in accessibility, from juggernauts like Microsoft to VC-seeking startups. Based on more than 700 interviews and input from an expert advisory board across all sectors of business and society, the list highlights companies, individuals, and organizations that make the world more available to everyone.

This year’s list features 15 TravelAbility partners and community members who have earned the right to this notable recognition. Congrats, change makers!

  • 360 Direct Access 
  • Access Trax 
  • Aira
  • AirBnB 
  • Be My Eyes 
  • Fora Travel  
  • Google  
  • Lotus Laboratories 
  • Making Space 
  • Samaritan Partners 
  • Sign-Speak 
  • Squirmy & Grubs 
  • Waymo 
  • We Hear You 
  • Wheel the World 
See the full list here

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Filed Under: Accessibility Awards, Accessibility Champion of Change Tagged With: accessibility innovation, disability inclusion, Forbes Accessibility 200, inclusive travel

Is Accessibility The New Differentiator in Travel

June 4, 2026 by Eliana Satkin

Travel marketing tends to follow a pattern.

One destination finds a way to stand out. Others quickly follow. What begins as a competitive advantage slowly becomes an industry expectation until eventually, travelers stop noticing it altogether.

Years ago, simply offering luxury amenities separated one hotel from another. Then came family-focused tourism. Then experiential travel. Then sustainability.

Accessibility, the  emerging differentiator has the potential to fundamentally reshape the world of travel and who gets to participate.

The destinations recognizing this shift early are already beginning to stand apart.

The Era’s Leading Up to This Moment

For decades, the easiest way for destinations and hotels to distinguish themselves was through exclusivity and amenities.

Five-star service. Marble bathrooms. Infinity pools. Concierge access. Bigger resorts. Better views. More indulgence.

Luxury tourism was the differentiator until competition increased and amenities that once felt elite slowly became standard expectations. Pools, spas, upgraded bedding, room service, and wellness offerings moved from rare perks into common booking filters.

The rise of social media accelerated the shift to the era of experience-based travel. Instagrammable moments became marketing strategy. Walkable downtowns, colorful murals, food halls, boutique stays, and once-hidden local experiences became powerful differentiators.Travelers no longer wanted to simply visit somewhere. They wanted immersion.

Destinations leaned into culinary tourism, adventure travel, cultural festivals, local storytelling, outdoor recreation, and “live like a local” experiences.

At the same time, family travel expanded. Destinations increasingly competed to prove they could welcome multigenerational travelers with children, grandparents, and varying interests.

The emotional tone of travel marketing shifted to become less about prestige and more about connection… until nearly every destination offered authenticity and connection, describing themselves as vibrant, welcoming, immersive, and unforgettable.

The journey to sustainability felt especially meaningful.

Over the last decade, sustainability transformed from niche initiative into one of the most powerful differentiators in travel. Destinations promoted eco-lodges, carbon reduction goals, regenerative tourism campaigns, wildlife preservation, local sourcing, reusable infrastructure, and conservation partnerships.

Hotels removed single-use plastics. Attractions highlighted environmental stewardship. Airlines discussed carbon offsets. Entire tourism campaigns centered around responsible travel.

For a time, sustainability clearly separated forward-thinking brands from competitors.

Then, travelers began expecting it. They stopped staying in places that weren’t sustainable. As spending shifted, sustainability receded from innovation to baseline responsibility.

Whether it’s true or not, most destinations say they care about sustainability.

So, what comes next?

Accessibility Is Emerging as the Next Great Differentiator

Increasingly, the answer appears to be accessibility.

Not because accessibility is new.

Disabled travelers, aging travelers, neurodivergent travelers, families with disabled children, and travelers with temporary or situational disabilities have always existed.

What’s changing is visibility.

For years, accessibility lived mostly in compliance conversations. It was discussed quietly in ADA checklists, legal requirements, and accommodation policies. 

As the voices of disabled travelers gain traction and as the population of aging travelers grows in number, accessibility is moving into public-facing brand identity. 

Destinations are beginning to recognize that accessibility is not just about avoiding exclusion. It’s about actively creating participation.

And participation is powerful.

A sensory room at an airport doesn’t just help autistic travelers. It creates emotional relief for entire families.

An accessible trail doesn’t just benefit wheelchair users. It creates multigenerational outdoor access.

Captioning, quiet spaces, step-free routes, adaptive recreation, audio guides, and inclusive programming often improve experiences for far more people than originally intended.

Accessibility is becoming one of the few remaining ways destinations can visibly demonstrate care.

The Destinations That Will Stand Out

The next generation of destination leaders won’t be the ones with the biggest attractions.

They’ll be the ones asking better questions. 

Can families participate fully? Can disabled travelers navigate confidently? Can aging visitors continue exploring comfortably? Can overwhelmed travelers regulate and rest? Can inclusion be felt immediately upon arrival?

The destinations succeeding in accessibility are no longer treating it as a secondary initiative. They’re building it into infrastructure, staff training, attraction design, transportation, visitor information, and even the way they market themselves publicly.

What’s Next?  Accessibility 2026: A Differentiator; Accessibility 2030: The Price of Entry.

While we cannot predict what the next era will bring, historic trends show us that accessibility will move quickly from the differentiator to the cost of entry. 

For now, destinations are working to create accessible spaces that enable participation, scrambling to meet the needs of the largest underserved travel market in the world. 

Populations are aging. Mobility needs are increasing. Neurodivergent awareness is growing. Travelers are becoming more vocal about sensory needs, fatigue, chronic illness, and inclusive design. The destinations investing now are not preparing for a niche audience. They are preparing for the future of travel.

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Filed Under: Accessible Travel, Trends Tagged With: Accessible travel, destination marketing, disability travel, Inclusive tourism, Travel trends

Lived Experience: Tara Shetterly on Accessible Travel and Disability Advocacy

June 3, 2026 by Eliana Satkin

Tara Shetterly is a 22 year old social media creator, disability advocate, educator, certified occupational therapy assistant, and accessible tourist. Her ultimate goal is to create an accessible world for everyone to access the natural beauty of the world, from cities and parks to improved societal expectations of what’s “possible” from a wheelchair. 

@tara_shett

📣life doesn’t end when u become seated

🚷T11/12 paraplegic & hEDS

👩🏻‍🎓 certified OT assistant

📍Virginia Beach 

Total followers across platforms: 400,000

Get lost in the scroll checking out her viral IG reels where she takes you through cities, up mountains, and raises disability awareness. 

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A post shared by Tara Shetterly (@tara_shett)

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A post shared by Tara Shetterly (@tara_shett)

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A post shared by Tara Shetterly (@tara_shett)

To work with Tara, email her at tarashett@kannco.com .

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Filed Under: Lived Experience, Wheelchair Travel Tagged With: Accessible travel, Disability Advocacy, Tara Shetterly, Travel Influencer, wheelchair travel

Accessibility Playbook: Welcoming the Aging Air Traveler

June 3, 2026 by Eliana Satkin

Seven years in the making, the Travelability Accessibility Playbook, created in partnership with Destinations International, is an end-to-end toolkit to equip destination organizations on their accessibility journey, enabling them to better welcome and accommodate people with disabilities within their destination. The following snippet focuses on welcoming the aging traveler, an ever growing need as the Baby Boomer generation ages into disability.

Flying proves to be one of the greatest barriers to senior travel. Studies reveal that it’s not just the flight that’s the barrier, but the logistics of navigating getting to the airport, getting from parking through security, and navigating the long distances from security through the terminal to the gate. 

Port of Portland’s digital map, powered by GoodMaps, shows walking distances and

walk times. Users can select accessible routes that will account for vertical conveyances

and TSA precheck distances for more accurate timing. Click here to learn more.

Flying

OBSTACLESOLUTIONS
Difficulty getting through security (33%)Improved workforce: Provide special TSA lines and allow more time (60%)
Difficulty getting from parking to theairport (33%) or to the gate (32%)Greater access to wheelchairs/motorized carts (52%)
Difficulty understanding announcements(21% among the 65% with hearing loss)Provide designated assistance desks where travelers can check for updated information and receive personalized help
Difficulty waiting to board at the gate(15%)Offer check in assistance (43%)

“It’s hard for us to fly without precheck – it’s tiring to take off shoes and unpack bags. We’ve forgotten our suitcases after the hassle of putting our shoes back on.” -Jack and Elaine from Seniors with Latitude.

Click here to learn more or to purchase the full Playbook.

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Filed Under: Accessibility Playbook, Lived Experience, TravelAbility Summit Tagged With: Accessibility Playbook, Accessible Flights, Accessible travel, Flying with a Disability, Senior Travel

The Best & Worst Accessible Travel Stories of 2025 & What We Learned

June 3, 2026 by Eliana Satkin

In this session at last year’s TravelAbility Summit, disabled travelers and caregivers shared real life dreams and nightmares from their journeys. Learn from more stories like these at this fall’s TravelAbility Summit in Tampa, Florida, November 9-11. This is where destinations, venues, and travel brands come together to advance accessibility in a practical, business-smart way. Over two days of case studies, workshops, and peer learning, industry leaders share proven strategies that improve the travel experience for people with disabilities—and, by extension, for families, multigenerational groups, and travelers with temporary or situational limitations. Meet the advisors, suppliers, and destination teams leading the way, and leave with a roadmap you can put to work immediately.

Register Today

Kristy summed it up nicely: Accessibility = exceptional hospitality. 

Kristy Durso

Session Overview

Five panelists seated on stage at the TravelAbility Summit holding microphones, including Kristy Durso, Jennifer Allen, Amy Tarpein, Jessica Jordan Ping, and Anthony Ferraro, with the TravelAbility branded step-and-repeat banner visible in the background.

Speakers 

  • Kristy Durso – Founder, Incredible Memories Travel / Ambassador, TravelAbility
  • Jennifer Allen – Founder, Wonders Within Reach / Insider Editor, TravelAbility
  • Amy Tarpein – CEO, Elijah’s Baby Bucket List 
  • Jessica Jordan Ping – Content creator & access consultant, The Rolling Explorer
  • Anthony Ferraro – Blind content creator, speaker & athlete, ASFVISION LLC 

The Worst Experiences 

  • Airports + transportation failures 
    • Broken elevators, no accessible taxis, inaccessible bathrooms being used as changing rooms, slow or rude mobility assistance, forced wheelchairs, condescending staff (“Why are you traveling alone?”).
  • “We know your limits better than you.” 
    • Jessica was denied a gondola ride because the staff decided she couldn’t make it down, despite letting everyone else board. 
  • “Accessible…except it isn’t” 
    • An attraction at the bottom of two flights of stairs. 
    • “Accessible rooms” on upper floors when the elevators were broken. 
    • Families are stuck when transit elevators don’t work. 
  • Emotional impact 
    • Guests feel humiliated, unsafe, or forced to beg for basic help. 
    • The takeaway: Lack of dignity is often worse than the physical barrier. 

The Best Experiences

  • Agency + joy 
    • Anthony, who is blind, safely got to drive a caron a salt flat — the kind of freedom he’d always wanted. 
  • Cruise excursions that listened 
    • Royal Caribbean coordinated with vendors so Jessica could kayak safely without damaging her prosthetic. 
  • Staff who try 
    • A mountain coaster team in Pigeon Forge figured out how to include Elijah. His joy was contagious, and by the end of the day the staff felt like family. 
  • A “normal” family trip 
    • Fully accessible Adirondack campground: ramped cabin, accessible fire pit, accessible bathroom, and level paths. No barriers. No drama. Just a normal vacation.

What Every Destination Should Do

✅ Treat disabled guests with dignity and respect 
✅ Assume competence — don’t decide their limits for them 
✅ If something breaks (elevator, lift, pool chair), fix it immediately or offer a backup 
✅ Publish real access info: measurements, steps, terrain, restrooms, transfer methods
✅ Staff training: speak to the traveler directly, ask before helping, and offer choices 
✅ Create service recovery plans for emergencies (quiet room, supplies, accessible ride) 

The Big Message

Kristy summed it up nicely: Accessibility = exceptional hospitality. 

Make it easy for people to belong, and their stories become marketing you can’t buy.

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