TravelAbility Insider

The Intersection of Travel and Disability

TravelAbility Summit

How the Industry can Make Travel More Inviting to Blind and Low Vision Travelers

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Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore how to make travel more accessible for everyone. Last year’s summit included a panel of blind travelers who shared the challenges they’ve encountered and offered insights on how destinations can eliminate barriers to blind travel.

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Want to learn more? Don’t miss the 2025 TravelAbility Summit at Sunriver Resort in Central Oregon, October 13-15, 2025, where you can connect with industry experts and disability advocates dedicated to making travel more inclusive for all.

Summary

  • 🏨 Accessible Hotel Experience: Hilton integrates “Be My Eyes”, allowing blind guests to receive assistance in navigating their rooms and amenities.
  • 🚖 Ride-Share Challenges: Blind travelers face cancellation issues with Uber/Lyft due to guide dogs. Some drivers refuse to pick them up, causing major inconvenience.
  • 🌎 Consistency in Accessibility: Industry experts emphasize the need for standardized Braille signage placement, so blind individuals can easily locate information.
  • 🗺️ Navigation Solutions: GPS apps, breadcrumb tracking, and NaviLens QR codes are proposed to enhance navigation in hotels, parks, and public venues.
  • 🏕️ Accessible Outdoor Travel: Blind hikers prefer better trail markings and audio guidance over excessive infrastructure changes.
  • 🏛️ Inclusive Museums & Attractions: Museums should provide tactile maps, high-contrast signs, and digital audio guides for blind visitors.
  • 🐕 Service Dog Challenges: Despite legal protections, hotels and ride services often misunderstand service dog policies, leading to unnecessary restrictions.
  • 🔊 Elevator Accessibility: Adding audio announcements to elevators improves accessibility, making travel easier for blind and visually impaired guests.
  • 🌍 Advocacy & Industry Standards: Experts encourage travel organizations to advocate for more accessible experiences, including better training for staff and public awareness initiatives.

Insights Based on Numbers

  • 20-40% of guide dog users face rejection from ride-share services due to misinformation or discrimination.
  • Hilton’s partnership with “Be My Eyes” enables guests to receive real-time visual assistance from trained personnel.
  • 273 Oregon State Parks are working towards better accessibility through improved signage, GPS solutions, and advocacy.

Watch the full session on YouTube!

TravelAbility Celebrates the 35th Anniversary of the ADA with a Powerful Lineup of 2025 Events

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"TravelAbility CelebratingADA35"

In celebration of the 35th anniversary of the Americans with Disabilities Act (ADA), TravelAbility is launching a powerful yearlong lineup of events and programs designed to educate and inform travel industry professionals, spark innovation, and create more inclusive experiences for travelers with all abilities. From data-driven insights to inspiring showcases and strategic collaborations, 2025 will mark a pivotal moment in the evolution of accessible travel.

“The 35th anniversary of the ADA is a powerful reminder of how far we’ve come – and how much opportunity there is to design travel experiences that welcome all kinds of travelers,” said Jake Steinman, Founder of TravelAbility. “This yearlong initiative was created to give industry professionals the tools and insights they need to make accessibility a core part of their business strategy. When destinations and businesses are informed, they often discover that accommodating travelers with disabilities is simpler than they expected, and that it can lead to increased visitation and loyalty.”

2025 ADA Anniversary Programming at a Glance

To mark the 35th anniversary of the Americans with Disabilities Act, TravelAbility is launching a powerful lineup of initiatives designed to educate, engage, and equip the travel industry to better serve travelers with disabilities. From research and resources to workshops and innovation showcases, here’s what’s ahead:

June: Rethinking Accessibility – It’s Not What You CAN’T Do…It’s What You CAN Do!

This DAC (Destination A11y Club) member-exclusive initiative kicks off with a nationwide survey to uncover and highlight accessibility features, services, and amenities across destination networks. The results will shine a spotlight on what’s working and inspire new best practices across the industry.

The cover of the Accessibility Playbook featuring a blind person sitting down on a outdoor bench with a white cane. A yellow ang green banner is at the top with the book title. Below are the logos for Travelability and Destination International along with various disability icons.

July: ADA-Themed Accessibility Playbook (2025/2026 Edition)

In collaboration with Destinations International, TravelAbility will release a special edition of its Accessibility Playbook. This guide will include a historical look at the ADA, inclusive marketing case studies, emerging accessibility trends, and practical strategies to help tourism professionals create more welcoming experiences.

the TravelAbility logo, a simple text logo with a blue, yello, and green triangle in place of the A. Below is the word "presents" followed by the INNOVATEable logo, a simple text logo with the "innovate" part in green and the "able" part in black.

July 25: InnovateAble Showcase (Virtual)

Back for its 7th year, this fast-paced, shark tank-style event features trailblazing assistive technologies and breakthrough solutions for inclusive travel. From AI-driven tools to adaptive adventure gear, the InnovateAble Showcase offers a glimpse into the future of accessibility. Open to the public via Zoom.

USAE News logo in white on a blue background. the words "The premier Weekly News Source for Associations, Hotels, and CVB's.

August: “M.I.C.E. and Accessibility” Study Released in Partnership with USAE News

This groundbreaking study explores the accessibility needs of the meetings, incentives, conferences, and exhibitions (M.I.C.E.) sector. The findings will offer valuable insights for planners, venues, and hospitality professionals to enhance inclusion in events of all sizes. This effort is part of a TravelAbility initiative to build a business case for inclusion.

The longwoods international logo on a blue background. Simple logo in white text with the first "O" replaced by a globe.

September: Longwoods International Study on Disabled Travelers

The most comprehensive study of its kind to date, this national survey captures insights from over 53,000 U.S. travelers – including those who travel with companions requiring accommodations. Initial research findings will assist destinations and businesses in comprehending the scope and implications of this rapidly expanding travel segment. This effort is part of a TravelAbility initiative to build a business case for inclusion. 

A group of people sitting in chairs at a conference. Photo courtesy of Houston Vandergriff, 2023.
Photo by Houston Vandergriff, 2023.

September: Interactive Master Class Workshops

In partnership with Rosen College of Hospitality Management and host destinations, TravelAbility will convene three one-day immersive workshops designed to cultivate accessibility leaders. Each event includes expert panels, hands-on breakouts, and networking sessions with top accessibility content creators. Confirmed locations are as follows: Orlando, FL – September 19; Myrtle Beach, SC – Date to be determined; Lansing, MI – Date to be determined.  

October 13th-15th: 7th Annual TravelAbility Summit

The signature event of the year, this in-person summit brings together accessibility leaders, changemakers, and industry innovators for two days of collaboration and discovery. Programming includes keynotes, innovation showcases, and interactive sessions focused on advancing accessible travel. Register Today!

November: Heads in Accessible Beds

This nationwide initiative will document hotel bed heights to support wheelchair users in selecting accommodations that meet their needs. The findings will be shared publicly on participating destination websites offering a valuable resource for travelers and hotel partners alike.

Presentation of the Month

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Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore emerging trends, challenges, and solutions in making travel more accessible for all. Last year’s summit included a panel of six influencers sharing their insights on how disabled content creators amplify authenticity in accessible destinations.

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Want to learn more from disabled content creators? Don’t miss the 2025 TravelAbility Summit, happening at the beautiful Sunriver Resort in Central Oregon, October 13-15, 2025. The event will feature more panels with disability influencers, as well as exciting networking opportunities, including influencer speed dating sessions. Learn more and register today at travelability.net.

Leveraging the Insight of Content Creators to Amplify Authenticity

📌 Summary

  • ♿ Disability Representation: Creators discuss their experiences growing up with disabilities, the challenges they faced, and how they now use their platforms to educate and inspire others.
  • ✈️ Accessible Travel Challenges: Issues such as lack of accessible infrastructure, untrained staff, and misinformation on accessibility are highlighted as major barriers.
  • 📱 Social Media and Awareness: Creators emphasize how social media plays a crucial role in spreading awareness, breaking stigmas, and educating people about disabilities.
  • 📊 Audience Demographics: The panelists describe the diversity of their followers, ranging from individuals with disabilities to those seeking to learn more about inclusivity.
  • 💡 Solutions for Accessibility: Suggestions include better staff training, clearer accessibility information online, and greater empathy from businesses.
  • 🤝 Collaborating with Destinations: Content creators outline how they work with travel destinations to promote accessibility, including creating blog posts, social media content, and consulting on accessibility improvements.
  • 📈 Impact of Authenticity: The importance of genuine representation and transparency when showcasing accessibility is emphasized, as misleading portrayals can be harmful.
  • ⚠️ Handling Negative Experiences: Panelists discuss how they manage situations when accessibility falls short, advocating for constructive feedback and open dialogue.

🔢 Insights Based on Numbers

  • 80% of blind people are unemployed, highlighting the need for workplace inclusivity.
  • A viral TikTok video with 25 million views showed the global interest in disability representation.
  • Many influencers have traveled to 40+ countries, demonstrating the demand for accessible travel.

Follow these Creators on Socials!

Alex Stratikis (Autism Adventures)

Instagram: @autismadventuresabroad

Facebook: @AutismAdventuresAbroad

LinkedIn: https://www.linkedin.com/in/alex-ns7/

Chelsea Bear 

Instagram: @realchelseabear

Facebook: @realchelseabear

LinkedIn: https://www.linkedin.com/in/chelseabear/

Jessica Ping (The Rolling Explorer)

Instagram: @therollingexplorer

Facebook: @therollingexplorer

LinkedIn: https://www.linkedin.com/in/jessicajordanping/

Sassy Wyatt (Blind Girl Adventures)

Instagram: @sassywyattofficial

Facebook: @SassyWyattOfficial

LinkedIn: https://www.linkedin.com/in/sass-wyatt-08ba46111/

Houston Vandergriff (Downs and Towns LLC.)

Instagram: @downsandtowns

Facebook: @downsandtowns/

LinkedIn: https://www.linkedin.com/in/downs-and-towns-houston-vandergriff/

TravelAbility Emerging Markets Summit: What to Expect in 2025

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Early Bird Registration is Open- Save Your Spot

TravelAbility Emerging Markets Summit 2025 isn’t just another industry conference—it’s your chance to gain the tools, insights, and inspiration needed to drive meaningful change. The Summit is designed with two key goals in mind: to energize you with actionable takeaways you can implement immediately, and to make you the smartest person in your organization when it comes to accessibility. With sessions that balance practical knowledge and visionary thinking, you’ll leave ready to lead the charge toward true inclusivity.

Mark your calendars! The Summit will be held October 12th-15th at Sunriver Resort in Oregon. This annual event is the premier gathering for travel industry professionals, featuring trailblazing leaders, innovators, and changemakers who are reshaping the travel landscape to ensure it’s welcoming for all.

A Master Class in Accessibility

One of the Summit’s highlights is the Master Class in Accessibility, designed to elevate your expertise and transform the way you approach inclusivity in travel. Attendees will dive into strategies for addressing accessibility challenges and have the opportunity to earn the coveted “Accessibility Leader” certificate.

This intensive session equips participants with practical skills and a framework to integrate accessibility seamlessly into their organizations. Not only will you gain the tools to make meaningful changes, but you’ll also position yourself as a thought leader in the accessibility space.

AI Companion to The Accessibility Playbook

Technology is at the forefront of accessibility innovation, and this year’s Summit introduces the AI Companion to The Accessibility Playbook. This cutting-edge tool combines actionable insights with the power of AI, allowing destinations, hotels, and attractions to tailor their approaches to accessibility.

From generating accessibility checklists to providing real-time solutions, the AI Companion is a game-changer for travel professionals. Attendees will get a firsthand look at how this tool can streamline efforts to create more inclusive experiences, making accessibility not just a goal but a reality.

Adventure Wheelchair Smackdown

Get ready for some friendly competition at the Adventure Wheelchair Smackdown! This engaging event brings together three wheelchair users who will test and compare three different adventure wheelchairs. Each participant will share their unique experiences, offering valuable insights into the pros and cons of each model.

Expect honest feedback, lively discussions, and perhaps even a few surprises as these adventurers put the wheelchairs through their paces. Whether you’re a DMO, an attraction, or simply curious about the latest innovations, this event will leave you with a deeper appreciation for accessible outdoor recreation.

The Accessibility Stack

Building an Accessibility Stack can seem daunting, but this session provides travel professionals with a clear roadmap. Experts will share practical tips for DMOs, hotels, and attractions to start their journey, overcome barriers, and make reasonable accommodations.

Through real-world insights from disabled travelers, attendees will gain a better understanding of how small, thoughtful changes can lead to significant impacts. The Accessibility Stack isn’t just a checklist—it’s a mindset shift that ensures everyone feels welcome.

Panel Discussions: Perspectives That Matter

This year’s panels are packed with diverse voices, each bringing unique perspectives to the table:

  • Blind Travelers: Learn how they navigate the world and adapt through creative “world hacking.”
  • Wheelchair Users: Discover the wide range of needs and accommodations essential for seamless travel.
  • Deaf and Hard of Hearing Travelers: Gain tips on creating better travel experiences for those with hearing loss.
  • Autism Parents & Their Travel Nightmares: Hear firsthand accounts and practical advice from parents traveling with autistic children.

These discussions offer invaluable insights for anyone striving to make travel more inclusive and accessible.

Spotlight on Content Creators and Influencers

The Summit’s Content Creator Panels bring together some of the most influential voices in accessibility advocacy. Topics include creating impactful campaigns, addressing challenges faced by disabled travelers, and sharing authentic stories that resonate with audiences.

The popular Influencer Speed Dating Sessions are back with a refined structure. These fast-paced networking opportunities allow destinations and influencers to connect, share ideas, and spark collaborations. Attendees will also learn best practices for working with disability influencers, courtesy of an agency representing over 80 creators.

Interactive Roundtable Sessions

Engage in meaningful discussions during the interactive roundtables, where participants tackle pressing topics alongside industry leaders. From brainstorming innovative solutions to sharing success stories, these sessions are an excellent platform for collaboration and idea exchange.

Creating Experiential Accessible Products

Accessible travel isn’t just about accommodations; it’s about creating memorable experiences. This session focuses on experiential products—think fishing excursions, adaptive boating, and more—that cater to diverse needs. Learn how to design activities that go beyond expectations and truly connect with travelers.

The InnovateAble Vendor Showcase

Innovation takes center stage at the InnovateAble Vendor Showcase. Attendees will discover groundbreaking products and services designed to enhance accessibility in travel. From assistive technologies to adaptive equipment, this showcase highlights the tools that will shape the future of inclusive tourism.

Why the TravelAbility Emerging Markets Summit Matters

The TravelAbility Emerging Markets Summit is more than just a conference—it’s a movement. By bringing together industry professionals, innovators, and advocates, it pushes the boundaries of what’s possible in accessible travel.

Join us at the 2025 Summit and leave energized, inspired, and equipped to lead the charge toward a more inclusive future. Together, we can create a world where travel is accessible to all.

Early Bird Registration is Open – Register Today

TravelAbility Deepens Its Impact with Formation of the TravelAbility Foundation

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The New Nonprofit Arm Provides Additional Tools to Promote Inclusive Travel

TravelAbility Foundation logo on top of a screened image of a person in a wheelchair on a field of grass.

Sausalito, CA—TravelAbility, the leading organization working to improve the travel experience for people with disabilities, has announced the formation of the TravelAbility Foundation, a 501(c)3 nonprofit dedicated to removing barriers to accessible travel. 

“The Foundation gives us a new set of tools to expand our work within the travel industry and create additional pathways to support individuals with disabilities, families, and seniors,” said Jake Steinman, founder and CEO of TravelAbility. “It diversifies our business model and allows us to pursue new sources of funding in support of, and in partnership with, our network.”

TravelAbility has grown rapidly in five years primarily through the guidance and resources it provides to destination marketing organizations (DMOs) including a very successful annual conference, the Emerging Markets Summit. Other programs and initiatives include The Accessibility Playbook, Accessible Journeys Magazine, hospitality training courses, and the recently launched TravelAbility Trusted, a vetted list of vendors and service providers that meet TravelAbility’s standards for accessibility. 

“The for-profit and the non-profit complement each other,” said Steinman. “They will share some resources, but they are separate entities with different goals. The for-profit provides goods and services to our clients in the field. The nonprofit will focus more on advocacy and in identifying and scaling up promising practices from our network.”

The Foundation recently landed its first donation, a $60,000 gift from Wheel the World. See related story. It is also in the process of hiring grant writers to partner with leaders of DMOs seeking public funding for innovative solutions to improve access for travelers with disabilities. 

TravelAbililty’s reach is local, regional, and global. It is the official Accessibility Advisor/Partner for:

-Destinations International

-Visit Florida

-The American Pavilion at Cannes Film Festival

-Conference Direct

-Visit the Palm Beaches

Funders can also support the Foundation’s work by making donations on its website.

For more information contact info@travelability.net.

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