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The Intersection of Travel and Disability

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Disabled Travelers Share The Good, The Bad, and The Ugly

June 5, 2025 by lkarl

The sometimes shocking experiences of real disabled travelers.

At the TravelAbility Summit, disability advocates and travel and hospitality professionals come together to reimagine what inclusive travel can truly look like. The event blends practical workshops, expert panels, and meaningful conversations that empower destinations, brands, and organizations to create more accessible experiences for all.

At last year’s summit, a panel of disabled travelers shared their firsthand experiences—the good, the bad, and the eye-opening. Lived experience remains the most powerful measure of true inclusion. We’re excited to keep the conversation going at our 2025 Summit in Sunriver, Oregon, taking place October 13–15th. Learn more and register today!

Watch the video below and explore the timestamped summary. How does your destination measure up?

At the 2024 TravelAbility Summit: Kristy Durso (TravelAbility, Incredible Memories Travel), Jessica Jordan Ping (The Rolling Explorer), Craig Radford (360 Direct Video), Sassy Wyatt (Blind Girl Adventures), and Talia Salem (Marriott).

Summary

  • Opening with Vulnerability – A wheelchair user shares a deeply personal and emotional experience of inaccessibility in Vancouver’s airport restrooms, transforming a humiliating moment into a story of compassion and advocacy.
    ➤ Restroom Accessibility Issue
  • Fairmont Hotel’s Kindness – The Fairmont Hotel provided sanctuary and dignity, reinforcing the power of empathy in service and influencing future travel recommendations.
    ➤ Fairmont’s Response
  • Denied Experiences on Honeymoon – Jessica recounts being refused full participation in a planned ATV adventure due to assumptions about her limb differences, underscoring the need for autonomy and transparency.
    ➤ Adventure Denied
  • Advocacy for Honest Accessibility Info – The discussion emphasizes how honesty about accessibility levels is more beneficial than misleading claims.
    ➤ Transparency in Accessibility
  • Communication Barriers for Deaf Travelers – Craig details a disappointing hotel and theatre experience where inadequate communication efforts highlighted systemic gaps in serving deaf guests.
    ➤ Lack of Accessibility for Deaf Guests
  • Navigational Struggles for Blind Travelers – Sassy shares multiple challenges at airports and train stations, from forced wheelchair use to being abandoned without communication or support.
    ➤ Travel Disorientation for Blind Travelers
  • Train Access Without Support – Despite being in a wheelchair and having heavy luggage, Sassy was left alone to navigate a train station without announcements or assistance.
    ➤ Abandoned at the Train Station

Insights Based on Numbers

  • While this session is anecdotal, the stories reflect pervasive issues affecting millions, particularly the frequent failures in communication and physical accessibility at transport and hospitality venues.
  • Real-time lived experience remains the most powerful metric for evaluating accessibility.

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Filed Under: Accessibility, Blind and Low Vision Travel, Conferences & Events, Hearing, Mobility, Tourism, Travel, TravelAbility Summit, Video of the Month, Vision

Can I do Old Quebec City in a Wheelchair?

April 30, 2025 by Eliana Satkin

Tiffany Gambill is a Massachusetts native with Friedreich’s Ataxia (FA), a rare, incurable, degenerative neuromuscular disorder. She is a full time wheelchair user who blogs to share accessible adventures and vegan eating.

Her disability makes typing difficult, and using voice to text nearly impossible. She doesn’t let that stop her from sharing her journeys and helping others. Below is an abridged version of her experience visiting Quebec as a wheelchair user. You can check out the full story, here. 

Written By Tiffany Rose

Last August, I traveled to Canada with my parents, visiting Montreal and Quebec City. The weather was beautiful, so the crowds were heavy. Finding a wheelchair-accessible hotel for three people in Old Quebec was a challenge, but I discovered The Clarendon Hotel. It looked promising online—and honestly, the bright yellow walls sealed the deal for me.

The accessible entrance was on the side with a concrete ramp and an automatic door that closed a bit fast. Inside, a second ramp led to the ground floor check-in desk, where a man wearing a yellow tie greeted us. We booked their accessible suite, which featured a king bed, sofa bed, tall windows with luxurious curtains, a desk alcove, and gold chairs. The bathroom setup was decent, with a tub and shower chair instead of the roll-in shower I was told I’d have. However, the toilet had drop-down grab bars, and the sink had open space underneath for wheelchair access. My main complaint was the round toilet seat, which felt tight even though I don’t have a big frame.

The hotel had a small elevator, but wait times weren’t bad. On the ground floor was Mordus, a seafood restaurant that served delicious meals. Breakfast was included, and the raspberry butter was heavenly—thankfully, they sold it separately too! Meals like deviled egg seafood, eggs with salmon lox, cappuccinos, and chia pudding made it a standout spot, even for non-hotel guests.

Exploring Quebec City was charming. The streets were made of large stone blocks, manageable in my wheelchair. We admired artist stalls (closed at night), the lit-up Fairmont Hotel, and a nearby monument bustling with street performers, though it was tough for me to get close. We also did the Hop On/Hop Off bus tour, which was a great way to see the city quickly, especially with a 2-day ticket.

Behind the monument, we found the boardwalk, the winter toboggan slide (closed in summer), and the Funicular—a $5 outdoor elevator with stunning river views. Old Town’s shops and restaurants often had steps, but colorful umbrella displays and the historic walled city made up for the limitations.

On our final day, we planned to visit Montmorency Falls but hit Labor Day weekend traffic and found out there was a fee to view the falls. We decided to skip it and head home instead. Overall, Quebec City was beautiful, although navigating accessibility required some flexibility and patience.

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Filed Under: Accessibility, Accessible Experience of the Month, Mobility, Travel

Best Practices: California Opens Up Public Lands to ALL People

April 30, 2025 by Eliana Satkin

The EXPLORE Act, or the Expanding Public Lands Outdoor Recreation Experiences Act, is designed to improve access to outdoor spaces, including people with disabilities, veterans, and children. BLM is digging in to both improve access, and to share all that’s already available. Last month, they highlighted seven accessible outdoor destinations spanning the length of California, along with details on accessible trails and resources to help you experience each destination. Inclusive experiences such as accessible camping, fishing, and trails in Northern California; virtual tours and accessible wetlands in Central California; online exploration of a historic lighthouse on the coast; and sensory-friendly experiences and accessible learning tools in Southern California—are all designed to ensure public lands are welcoming and usable for everyone.

Outdoor destinations can be one of the most daunting spaces for removing barriers, but BLM is showing all that is possible as they work to create adventures for all to enjoy.

Read more here: https://www.blm.gov/blog/2025-04-10/blm-recreation-sites-available-all-exploring-accessibility-californias-public-lands

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Filed Under: Accessibility, Parks and Public spaces, Travel

Around the Web

April 30, 2025 by Eliana Satkin

75% of Businesses Unprepared For European Accessibility Act

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Elements of Byron Makes Luxury Inclusive with Accessibility Initiatives

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Italian Hidden Gem with the Accessibility of a Tourism Hot Spot

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Iceland Built 1,756 Wheelchair Ramps in the Past Four Years. Why Can’t Other Countries Do That?

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Armstrong Museum Open House Showcases Accessibility App

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Filed Under: Accessibility, ADA//Law, Digital Accessibility, Mobility, Tourism, Travel

News from the TravelAbility Community

April 30, 2025 by Eliana Satkin

Wheel the World & Travel Michigan | Grand Rapids Gains “Destination Verified” Status for Accessible Travel

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Lynn Osmond Joins Wheel the World and TravelAbility to Champion Accessible Travel Nationwide

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Cannes Film Festival & Visit California: The American Pavilion to Launch Inaugural “California Day”

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EnChroma | EnChroma Glasses Come To Wooden Shoe Tulip Festival For Color Blind Visitors

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Visit Florida | Survey Reveals: Top Winter Destinations and Travel Trends for Seniors in 2025

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Hidden Disabilities Sunflower Program & Autism Doublechecked | 4 Qualifying Questions Travel Advisors Should Ask Clients with Autism

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MMGY, Open Doors Organization | The State of Accessible Travel

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Blind Travels | What if You Could Touch a Sunset?

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Filed Under: Accessibility, Airlines, Blind and Low Vision Travel, Disability Advocates, Hidden Disabilities, Neurodiversity, Surveys, The Arts, Travel, Trends, Vision

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