From TravelAbility Summit 7.0: The Future of Accessible Destination Marketing

One off accessibility campaigns aren’t cutting it. So what do destinations need to do to create welcome, get the word out, and boost ROI? In this session from last year’s TravelAbility Summit, Jennifer Casey, Director of Strategic Partnerships for Gray Destination Marketing outlines how destination marketers can move beyond one-off accessibility spotlights to fully integrating accessibility across their entire media and measurement ecosystem. 

The focus shifts from awareness via creators to discoverability, structured data, and mid-funnel orchestration—so accessible stories are machine-readable, findable, and attributable to visitation and spend. 

Key Insights 

● Integration beats isolation: Accessibility performs best when it’s woven into core storytelling (TV, streaming, YouTube, blogs, paid social) rather than siloed as special content. 

● Make it discoverable: AI, voice, and search can’t rank what they can’t read—destinations need structured accessibility data, proper tagging, and on-site filters (e.g., “roll-in shower,” “service dog welcome”). 

● Mid-funnel matters: Repurpose influencer content into mid-funnel formats (CTV, programmatic video, social ads) to nurture from inspiration to planning. 

● Measure what matters: Use location-based visitation and spending data to connect inclusive storytelling to real-world outcomes (visits, distance traveled, trip spend).

● Contextual inclusion works: Featuring accessible experiences alongside food, music, and culture normalizes inclusion and improves campaign performance (example: Visit Florida approach). 

● Always-on exposure loop: Travelers loop through exploration/evaluation; staying present with layered media keeps accessibility top-of-mind until purchase. 

Integration beats isolation: Accessibility performs best when it’s woven into core storytelling (TV, streaming, YouTube, blogs, paid social) rather than siloed as special content.

Actionable Takeaways 

● Audit SEO & IA: Ensure accessibility pages and listings use machine-readable fields and schema; add on-site filters for specific features (not just “accessible”). 

● Build a content supply chain: Systematically repurpose creator assets into reels, :15/:30 CTV spots, pre-roll, stories, blog posts, and email. 

● Tag everything: Standardize metadata/UTM conventions for accessibility content to enable mid-funnel and ROI analysis. 

● Adopt programmatic layering: Pair contextual and audience targeting to surround likely travelers through the full journey. 

● Report impact: Incorporate visitation and spend lift into dashboards to prove inclusive marketing’s economic value. 

● Positioning shift: Treat accessibility as a through-line in brand storytelling—not a campaign add-on.

Notable Quotes 

● “Google and AI travel tools can’t rank what they can’t read.” 

● “Don’t make accessibility an add-on; make it a through line.” 

● “The destinations that win are the ones that make every traveler feel welcomed before they arrive.”