Most digital accessibility lawsuits are aimed at eCommerce websites and widgets according to the midyear report from Usablenet.com. Only 44 out of 4500 that are projected to be filed by the end of 2023, were directed at hotels and none at destination sites. Read more.
As we reported in last month’s Insider, however, one case targeting the lack of accessible content on a hotel website has reached the Supreme Court.
Our TakeAway: As we raise the bar on accessibility in our facilities and services, we can’t neglect our websites and online communications. Usable.net provides a range of tools to help meet the standards of the ADA, including a free website audit. However, the case before SCOTUS revolves around the fact that the lack of accessibility information on the hotel’s website rendered the experience for disabled visitors to be discriminatory.
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