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The Intersection of Travel and Disability

Accessibility Awards

Accessibility Superstars Recognized by TravelAbility

September 7, 2023 by Debbie Austin

By Jennifer Allen

In a landmark initiative that resonates with the ethos of inclusivity and progress, Travelability proudly presents the first-ever Accessibility Superstars Awards. These awards shine a spotlight on individuals whose resolute dedication and visionary leadership have transformed the travel industry into a more accessible and welcoming realm. This distinguished group of accessibility superstars comprises trailblazers who have not only redefined standards but have also ignited a movement toward a world where every traveler, regardless of ability, can embark on enriching journeys without hindrance. In this inaugural edition, we honor remarkable individuals whose commitment to accessibility and inclusion has propelled the industry forward.In the dynamic landscape of travel and tourism, a group of remarkable individuals have been shining beacons, championing the cause of accessibility and inclusion. Their relentless efforts have not only transformed the way the industry perceives accessibility but have also set new standards that inspire us all. In this spotlight, we honor the superstars of accessibility whose dedication is driving us toward a more inclusive world of travel. As we congratulate our winners, let’s learn from their initiatives.

(Photos by Houston Vandergriff)

Jake Steinman congratulates Visit Orlando’s Danielle Hollander on being named an Accessibility SuperStar.

In a landmark initiative that resonates with the ethos of inclusivity and progress, Travelability proudly presents the first-ever Accessibility Superstars Awards. These awards shine a spotlight on individuals whose resolute dedication and visionary leadership have transformed the travel industry into a more accessible and welcoming realm. This distinguished group of accessibility superstars comprises trailblazers who have not only redefined standards but have also ignited a movement toward a world where every traveler, regardless of ability, can embark on enriching journeys without hindrance. In this inaugural edition, we honor remarkable individuals whose commitment to accessibility and inclusion has propelled the industry forward.In the dynamic landscape of travel and tourism, a group of remarkable individuals have been shining beacons, championing the cause of accessibility and inclusion. Their relentless efforts have not only transformed the way the industry perceives accessibility but have also set new standards that inspire us all. In this spotlight, we honor the superstars of accessibility whose dedication is driving us toward a more inclusive world of travel. As we congratulate our winners, let’s learn from their initiatives.

Orlando readily springs to mind as an exceptionally welcoming destination for numerous disabled travelers, and this recognition is well-deserved. The renowned attractions of the city have been thoughtfully made accessible to all, with a dedication that transcends mere compliance. A comprehensive and empathetic approach, aligned with the diverse needs of travelers, has been the cornerstone of these efforts. Projects initiated by Visit Orlando have brought sensory-friendly experiences to theme parks, empowered hospitality staff through disability-focused training programs, and seamlessly integrated accessibility information into marketing materials. These remarkable initiatives have collectively established Orlando as a destination that embraces visitors of all abilities.

New York City Tourism and Conventions:  Makiko Matsuda Healy, Senior Vice President, Tourism Market Development at New York City Tourism + Conventions

Photo of Makiko Matsuda Healy wearing a yellow dress and Jake Steinman wearing a blue sweater and open colored shirt. He is presentign her with an award that is crystal with a blue star.

New York City’s travel landscape is transforming in a way that resonates with travelers of all abilities. This transformation isn’t just a result of individual effort, but also a reflection of the destination’s commitment to collaboration with disability creators and consultants. The visionary direction set by NYC & Company has manifested in an array of initiatives. From introducing accessible transportation options to crafting informative guides for accessible attractions, and engaging in meaningful partnerships with businesses to bolster their accessibility offerings, the city has truly become an embodiment of inclusive travel experiences.

New York has has also invited someone with a disability who can contribute lived experiences to the accessibility initiatives on their board; to work with a disability consultant; to set a plan in place to keep you accountable as you go; and to always be open to learning along the way.

Open Doors Organization, Craig Kennedy,  Program Director  (accepting for Eric Lipp, Founder)

Craig Kennedy sitting in a wheelchair wearing a plaid shirt accepts an award from Jake Steinman wearing a lightblue sweater and open collared shirt

Eric Lipp, the visionary mind behind Open Doors Organization, has dedicated his life to creating a more accessible world. His organization, which he founded after a personal experience with mobility challenges, has been reshaping the world for travelers with disabilities. Lipp’s unwavering positivity and passion to foster awareness, education, and collaboration is evidenced through Open Doors Organization and has transformed the way businesses and airlines approach accessibility. 

Open Doors organization’s groundbreaking Disability Travel Survey, conducted since 2002 with the Harris Poll,  and training programs have equipped countless professionals with the knowledge and tools they need to offer a more accessible experience. Open Doors is bridging gaps between travelers with disabilities and the travel industry, making them a true accessibility superstar.

Visit Mesa.  Alison Brooks, Director of Destination Experience and Advocacy

Photo o fJake Steinman in blue sweater and Aliosonon Brooks wearing a black floral print dress and holding a crystal award

Visit Mesa has channeled substantial effort into making the city a shining example of inclusive hospitality. Through strategic planning and collaborative endeavors, the destination has established itself as a role model for other locales aspiring to elevate their accessibility offerings. Under Visit Mesa’s guidance, the destination has been the first to join  hands with a range of forward-thinking companies featured by Travelability, including Aira, which provide visual interpreters for blind visitors, the pioneering Sunflower program, Wheel the World, AbleVU, Threshold 360 for know-before-you-go videos and, their most ambitious initiative: becoming the nations first Autism Certified Destination, with over 5000 individuals and 60 businesses being certified by IBCCES. 

Brooks shared how her own lack of awareness shaped her dedication to fostering an environment where everyone feels valued and welcome. Her main advice to other destinations is to “just do it.” There is a lot of work to be done, and you’ll never be perfect, but the most important step is the first one.

Visit Lauderdale, Ivonne Macmillan, (Accepting for Stacy Ritter)

Visit Lauderdale, a leader in advocacy for accessibility and inclusion through its “Everyone Under the Sun” campaign, has taken significant strides to ensure an inclusive travel experience. Their dedicated landing page for visitors with special needs offers a curated list of accessible accommodations, attractions, theaters, beaches, and transportation providers, reflecting a commitment to inclusion. During Autism Awareness Month, Visit Lauderdale introduces tailored options for individuals with autism spectrum disorder (ASD), facilitating their exploration of Greater Fort Lauderdale. The Fort Lauderdale-Hollywood International Airport’s Hidden Disabilities Sunflower Program discreetly offers assistance to those with visible and invisible disabilities. Moreover, the Broward Center for the Performing Arts presents a Sensory-Inclusive Season, featuring adjusted shows for individuals with sensitivity issues or developmental disabilities.  Additionally, they have adopted Aira to help blind visitors navigate the Lauderdale experience as well as Wheel the World  to provide accurate assessments of hotels and attractions and became a sponsor of the the Deaf Seniors Convention held this year in their destination. This comprehensive approach underscores Visit Lauderdale’s dedication to creating an inclusive travel environment for everyone.

These accessibility superstars have elevated the travel industry’s commitment to inclusion. Their passion, innovation, and unyielding determination to eliminate barriers have set new benchmarks for others to follow. As we celebrate their achievements, may we be inspired to embark on our own journeys toward a more inclusive world.

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Filed Under: Accessibility, Accessibility Awards, Travel Industry People Tagged With: accessibility, travel

MSP Earns Highest Industry Accreditation for Accessibility

August 4, 2023 by Debbie Austin

After reviewing MSP Airport, the ACI has given the airport a Level 3 accreditation. “On behalf of the entire MSP team and our partners, we are honored that ACI recognized MSP Airport for providing the highest level of airport accessibility,” said Brian Ryks, CEO of the Metropolitan Airports Commission, which owns and operates MSP Airport. “Accessibility is about working collaboratively with our traveling public, our airlines and our business partners to ensure everyone has equal access to the benefits of air travel. MSP has been at the forefront of creating an accessible passenger experience through investing in technology, infrastructure, training, and service.” Read More.

Our Takeaway: MSP’s attainment of the highest level of ACI accreditation sets a positive example for other airports and transportation facilities to follow. Ensuring that airports are accessible and inclusive is crucial in creating a seamless travel experience for passengers with disabilities, promoting equality and diversity, and removing the barriers that keep this community from traveling.

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Filed Under: Accessibility, Accessibility Awards, Airlines, Transportation Tagged With: accessibility, travel

TravelAbility Announces Winners of InnovateAble Pitchfest for Assistive Technology

August 4, 2023 by Debbie Austin

TravelAbility, an organization working to improve the travel experience for people with disabilities, has announced the winners of its InnovateAble Pitchfest, a virtual event that showcased the latest assistive technology and innovations for travelers with disabilities. The event took place on July 26, 2023, to celebrate the 33rd anniversary of the Americans with Disabilities Act (ADA).

The InnovateAble Pitchfest featured presentations from 10 companies and startups that have developed cutting-edge products and services that can make travel easier and more enjoyable for people with different abilities. The presentations were judged by a panel of experts from the tourism industry, the investor community, and the CES pitchfest recruiter, as well as by the attendees who voted for the People’s Choice Award.

The overall winner of the InnovateAble Pitchfest was Enchroma, a company that makes specially engineered glasses and scenic viewers that enable people who are color blind to see colors. The glasses and viewer telescopes are offered to the public by over 200 organizations including 80 museums, 40 state and national parks in 18 states, and many other tourist destinations.

The first runner-up was Translate Live ILA, a device that allows hotels and attractions to provide close captioning, language translation, and ASL sign language assistance on demand. The second runner-up was Spoke, an app that alerts people who are deaf or hard of hearing to important public announcements in airports and other locales.

The People’s Choice Award went to Centaur Robotics, a revolutionary electric vehicle that elevates and fits into the space of a dining room chair to navigate narrow rooms spaces.

Other companies selected for InnovateAble included:

Dateability, The only dating app designed for the disabled and chronically ill communities.

Vacayit, Explore and experience sensory and audio described tours in 160 Australian locations

Lisnen, App that notifies the deaf or HOH to phone rings, door knocks and alarms that can save their life

Be My Eyes, An app that uses ChatGTP4 to help blind users navigate a hotel or attractions

Purple Lens, A digital accessibility toolkit that combines automated and human remediation

Picture Live, A photobook that enables audio descriptions or ASL interpreters via a QR code.

For more information about TravelAbility and InnovateAble Pitchfest, contact Jake Steinman at jake@travelability.net.

To access all Innovateable presentations: click here.

About the TravelAbility Portfolio of projects: 

EMERGING MARKETS SUMMIT is a boutique conference covering the growing niches of accessibility, sustainability and DE&I

TRAVELABILITY INSIDER, is an online newsletter with 3300 subscribers

TRAVELABILITY FOR HOSPITALITY is a quarterly newsletter for the hotel industry

DESTINATIONS WITH ACCESSIBILITY  is a micro-site that aggregates accessibility content for 143 destinations in the US, Canada, Mexico and the Caribbean, THE ACCESSIBILITY PLAYBOOK is a 38-page resource containing videos, slide decks, technology, products, tips and use case scenarios designed to help any travel organization/company advance their accessibility

THE DESTINATION A11Y CLUB,is a collection of DMO’s committed to advancing accessibility together. INNOVATEABLE, is an annual showcase of adaptive innovations, technologies, services and amenities that can be introduced through the travel channel 

Our YOUTUBE CHANNEL archives contain over 100 video sessions from prior conferences and events. TRAVELABILITY FOUNDATION is a 501 (c) (3) non-profit corporation with the mission to work with travel industry suppliers to make travel more accessible for people with disabilities

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Filed Under: Accessibility, Accessibility Awards, Conferences & Events, Technology Tagged With: accessibility, travel

Michigan Group Tour Guide on a Mission to Include Everyone

February 27, 2023 by Debbie Austin

Grand Rapid’s Tours Around Michigan Founder has received accolades for adapting her tours to all kinds of travellers.

Tourism was a passion that married Candice Smith’s love of storytelling with her high level of customer experience. Her experience working with spoken language interpreters made it an easy transition to working with sign-language interpreters too. This work quickly resulted in her receiving Certified Tourism Ambassador (CTA) Of the Year for Kent County, MI and a WAVE Award for Best Attraction. Read More.

Our Takeaway: Group tour operators everywhere are trying to accommodate aging clients, several of whom are couples with a spouse with a disability.  This operator may have found one approach.  Look for the trend of bus operators to remove seats to make room for wheelchairs and retrofit coach entries with ramps.

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Filed Under: Accessibility, Accessibility Awards, Museums & Attractions

14 Winners of Accessible Innovation Awards at CEO 2023 in Las Vegas.

January 31, 2023 by Debbie Austin

photo of #CES 2024 sculpture

A helpful toilet lifter, stabilizing smart makeup applicator, wearable navigation system for visually impaired individuals, and self-driving powerchair service have all been recognized at the prestigious CES 2023 Innovation Awards.

Taking place annually, the Consumer Electronics Show (CES) is one of the largest global stages for companies to showcase their latest and greatest technology innovations. The show covers a wide variety of sectors including automotive, robotics, gaming, wearables, sports technology, and accessibility. CES is organized by the Consumer Technology Association (CTA).

AT Today has rounded up all 14 Honorees and Best of Innovation award winners in the accessibility category at the CES 2023 Innovation Awards. See the list here.

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Filed Under: Accessibility Awards, Conferences & Events, Technology, Trends

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