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TravelAbility Insider

The Intersection of Travel and Disability

Eliana Satkin

How do Hotel Owners and Senior Leaders Really Feel about Accessibility?

March 19, 2025 by Eliana Satkin

Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore emerging trends, challenges, and solutions in making travel more accessible for all. Last year’s summit included a panel of hotel leaders who discussed their experiences and perspectives on accessibility in hotels, emphasizing its importance and the industry’s challenges in implementing inclusive practices. 

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Looking to learn more? Don’t miss the 2025 TravelAbility Summit, happening at the beautiful Sunriver Resort in Central Oregon, October 13-15, 2025. This is a unique opportunity to engage with key players from the hospitality industry, travel sector, and disability space—all focused on making travel more accessible for everyone.

Learn more and register today at travelability.net.

  • 💰 Business Impact & Litigation Concerns – Many hotel owners cite fear of litigation as a major barrier to improving accessibility, with examples of lawsuits impacting the industry financially and influencing decision-making.
  • 🌏 Global Accessibility Perspectives – Insights on accessibility from different regions, including Taiwan and Europe, highlight varying degrees of inclusivity, with some newer hotels being more accessible than older establishments.
  • 👥 Personal Experiences with Accessibility – Several panelists share personal stories about their connections to individuals with disabilities, reinforcing the importance of improving accessibility in hotels.
  • 📊 The Growing Market for Accessible Travel – Data shows that the demand for accessible travel is increasing, with baby boomers aging and requiring more accommodations, creating a business case for prioritizing accessibility.
  • 🔧 Affordable Solutions for Accessibility – Simple and cost-effective modifications, such as adding shower chairs and adjusting door mechanisms, can significantly improve the guest experience for individuals with disabilities.
  • 🎓 Staff Training & Hospitality Mindset – Proper training for hotel staff on accessibility issues is crucial in ensuring a welcoming environment, with examples of how small gestures and proactive communication can enhance guest experiences.

🔢 Insights Based on Numbers

  • 26% of the population has a disability, but the figure drops to 15% when excluding minor impairments.
  • In 2019, 12.7 million travelers with disabilities took 81 million trips, spending $58.7 billion.
  • Baby boomers are aging, with 40% identifying as having a disability by age 65, increasing demand for accessible accommodations.
  • Insurance costs have risen by 256% since 2019, adding financial pressure on hotel operations.

Watch the full video here.

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Filed Under: ADA//Law, Baby Boomer Travel, Disability Awareness, Expert Q&A, Hotels, Travel Industry People, Video of the Month

Wheelchair-Accessible Camping: Immersing in the Adirondack Wilderness Without Limits

March 19, 2025 by Eliana Satkin

Jennifer Allen, TravelAbility Editor and founder of Wonders Within Reach, takes on the world’s only fully accessible campground—camping with three kids, including one in a wheelchair.

Three children, one in a wheelchairs smiling inside a three walled logged cabin.

What if there were an accessible campground, deep in the forest, with fully accessible sleeping arrangements, accessible bathrooms, only accessible paths and trails, and… well, fully accessible everything from adventures like fishing and boating to essentials like sleeping and eating? An accessible camping wilderness dream…

But accessible camping is not a dream: John Dillon Park is a real place. It has all those things. This one-of-a-kind, FREE, wheelchair friendly park, built in the heart of the Adirondacks, is centered on accessibility and inclusion.

For our family, John Dillon Park was a game-changer. We’ve stayed at a few accessible campgrounds before. However, even with accessible campsites, the rest of the campground and recreation areas were too hard to navigate. Loose gravel roads; narrow, bumpy mini-golf courses; grassy playgrounds of only slides and high monkey bars make accessible camping pads irrelevant.

Our Accessible Camping Experience

A family walks an rolls along a gravel rail sounded by trees. One child is rolling in his wheelchair while another pulls a green wagon.

People with disabilities often have a hard time finding wheelchair accessible outdoor experiences. National forests don’t grow with the Americans with Disabilities Act in mind. Park systems and recreation areas are made for adventurers – forgetting that wheelchair users are adventurers, too.

When we arrived at John Dillon Park, I was a little bit worried about the quarter mile trail from the parking lot to the accessible cabins with all of our camping gear. We didn’t need any adaptive gear for this trip, thanks to the accessibility of the facilities, but we still had a minivan full of sleeping bags, kid-o-bunks, medical supplies, and food. After we signed in as a park visitor, a volunteer offered to help us deliver our things, but, of course, I wanted to try by myself, first.

The parking lot was loose gravel, but the trail was tightly packed fine gravel that was easy to roll on. The incline percentages are included on the park map so that you can choose the route that’s best for you. We loaded our things into two all-terrain wagons and hit the trail. My eight year old had no problem getting his manual chair down the trail. My eleven year old and I pulled the wagons and the youngest took care of her backpack.

The Accessible Campsite

The trail led us to a pair of lean-tos. A lean-to is like a three-walled cabin, offering shelter from the elements while allowing you to be fully in the wilderness. The lean to had a wide wooden ramp, making it easy to enter and exit. It had one murphy-style wooden bed that pulled down from the wall, and plenty of space for additional cots or floor sleepers.

Our lean-to had an accessible outhouse with an elevated composting toilet with grab bars. A hand sanitizer pump hangs on the wall. These bathrooms are typically semi-private, but no one was staying in our neighboring lean-to, so we had it to ourselves.

We had a food locker to keep our food safe from bears and an accessible campfire with cooking grates. We had an accessible picnic table too.

Accessible Campground Facilities

After setting up our bedding, the kids took off while I worked on dinner. This was actually one of my favorite parts. My crew is old enough to thrive on independent outdoor play, but we rarely have an inclusive outdoor opportunity where all three can navigate the terrain. They explored the woods and went on the mini-adventure of every child’s dream – Tom Sawyer style with no adults. (Maybe that’s a poor comparison. My three are also better at understanding boundaries and staying out of dark caves.)

Dinner was enjoyed at our accessible picnic table – no transfer required. Then we wandered down to the accessible fishing dock to watch the sunset over the lake.

We didn’t make it on an accessible boat trip this visit, but we’ve enjoyed their pontoon before. It’s important not to schedule at high tide if you’re worried about the incline of the boat ramp.

In the dark of the early dawn the next morning, my son was too scared of daddy-long-leggers to use our accessible restroom, so we made the trek back to the indoor ranger station at the parking lot for his enema. This welcome center has electricity and running water and is open 24 hours. The outdoor sink also makes a great kitchen for cleaning dishes before packing up for home.

Three children sitting at a wheelchair accessible  picnic table in the woods.

A Few Accessible Camp Notes

An adventure like this can feel overwhelming to families like mine, but I can’t imagine a better place to start.

The staff here is incredible. If there’s anything you can’t do on your own in a wheelchair, don’t hesitate to ask for help. They will go out of their way to help you.

If camping isn’t your thing, I still highly recommend it for all of the other outdoor recreation opportunities like hiking, fishing, boating, picnicking, or whatever style of outdoor retreat suits you. You can claim a day pass and enjoy the rare treat of barrier-free nature.

Whether you’re spending the day or a weekend – the facilities and amenities are always completely free for you to use.

Find the original article here.

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Filed Under: Accessibility, Accessible Experience of the Month, Mobility, Parks and Public spaces

Hotel Spotlight: Amway Grand Plaza

March 19, 2025 by Eliana Satkin

Amway Grand Plaza was recognized as a 2024 Accessible Travel Award Winner by Wonders Within Reach. Here’s what Jennifer, mom of an eight year old wheelchair user, had to say about their stay.

It was promising from the start when we saw a wheelchair accessible slow-down button for the rotating doors, adjacent to the standard automatic sliding doors. When you scan your key card at your room door, the door opens automatically, making it easy to roll in. There’s an automatic door button on the inside making it just as easy to exit as it is to enter. This is only the second time we’ve ever encountered automatic interior doors.

As one of the best accessible hotels we’ve stayed in, the Amway Grand Plaza impressed us with its wide bathroom doors, roll-under sinks, and perfectly placed grab bars. The roll in shower had the perfect set up for us, with the chair and moveable handle on the same end of the shower. Low bed height made for easy transfers.

The chair lift at the pool rotated to reach the hot tub. Valet parking is only $4 more than using the garage across the street, but if you do opt for the parking garage there’s a skywalk so you don’t have to worry about crossing traffic.

The seamless details make for an easy, barrier-free stay.

A person in a wheelchair rolling out of an open hotel door room. The automatic door button is visible on a left hand side.

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Filed Under: Accessibility, Accessibility Awards, Hotels, Mobility

Innovation of the Month: Be My Eyes – Changing the Game for Visual Assistance

March 19, 2025 by Eliana Satkin

Be My Eyes - See the world together

Most great ideas start with a problem. Be My Eyes was no different. Founded by a Danish furniture craftsman who was losing his vision, the app was born out of a simple yet powerful idea: create a seamless way for blind and low-vision individuals to get visual assistance in real time. What started as a volunteer-driven network has now evolved into a game-changing accessibility tool that serves both consumers and businesses alike.

A Solution for Everyday Challenges

For consumers, Be My Eyes is a lifeline for just about any visual challenge. Need to find the right can of soup in the pantry? Check. Navigating an airport to catch a flight? Done. Searching for a lost parakeet in the house? Believe it or not, that’s happened too. With live volunteers and AI-powered assistance, the app provides immediate, reliable support for a wide range of visual needs.

Beyond the everyday, Be My Eyes also offers a company directory, connecting users directly to accessible customer support lines. That means blind and low-vision consumers can get real help—whether it’s booking a hotel, managing an airline ticket, or troubleshooting a product—without the usual back-and-forth frustration.

A Game-Changer for Businesses

Be My Eyes isn’t just making life easier for consumers—it’s also rewriting the script for corporate customer service. For businesses, the impact is undeniable: call handle times reduced by up to 68%, customer satisfaction scores skyrocketing, and AI-powered automation resolving issues with an impressive level of accuracy. In a world where accessibility is often an afterthought, this platform gives companies a competitive edge by providing real, meaningful support to an underserved market.

The Future of Accessibility in Business

The potential for brands to integrate accessible, seamless support is enormous. And the best part? It’s scalable.

For enterprise customers, pricing starts at $12,000 per year and goes up to over $100,000 for global brands looking to lead the way in accessibility. As more businesses wake up to the value of serving blind and low-vision consumers—not just as a compliance checkbox, but as a key demographic—Be My Eyes is proving that innovation in accessibility isn’t just good ethics; it’s good business.

Watch the InnovateAble pitch here.

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Filed Under: Blind and Low Vision Travel, Technology, Vision

Accessibility Champions of Change: Alvaro Silberstein of Wheel the World

March 19, 2025 by Eliana Satkin

By Jennifer Allen

Alvaro in his wheelchair with a big grin on his face. He's on what appears to be a gravel trail - a meadow full of yellowish grass expands behind him with a gray/blue mountain range in the background.

Wheel the World has quickly become the resource in disability travel – both for travelers looking for the guarantee of an accessible destination, and for destinations looking to become the accessible destination. This article from Co-Founder Alvaro Silberstein shares an incredible journey from paralysis – both physically and metaphorically – to conquering mountains.

The Backstory

My journey into accessibility began with my personal experience. After a car accident left me paralyzed as a teenager, I never lost my passion for travel and adventure. However, I quickly realized how challenging it was for people with disabilities to find reliable accessibility information and plan trips with confidence. In 2016, I set out on a life-changing journey to Torres del Paine National Park in Chile, where I became the first wheelchair user to complete the trek with the support of friends. That experience sparked the idea that accessibility should never be a barrier to exploring the world.

I co-founded Wheel the World in 2018 to empower travelers with disabilities by providing them with verified accessibility information and the ability to book accessible travel experiences seamlessly. Since then, we’ve helped 20+ thousands of travelers explore destinations they once thought were out of reach.

The Vision

At Wheel the World, our mission is simple: to make the world accessible. We believe that every person, regardless of ability, should have the opportunity to explore the world with confidence.

To achieve this, we focus on two key areas:

1. WheeltheWorld.com – A travel booking platform that provides travelers with disabilities detailed and verified accessibility information to book accommodations, tours, and transportation suited to their needs.

2. Destination Verified – An Accessibility Management System designed to help destinations and hospitality businesses improve, verify, and promote their accessibility, ensuring they can welcome all travelers.

We are not just building a company; we are leading a movement to make travel more inclusive worldwide.

The Hurdles

The greatest barriers in this journey aren’t physical. The main struggles we face have been:

  • Lack of Reliable Accessibility Data: The travel industry historically lacked structured and verified accessibility information, making it difficult to build a comprehensive, trustworthy database.
  • Skepticism from Industry Partners: Many hotels and destinations underestimated the market opportunity for travelers with disabilities. We had to educate and convince them of the demand and value in being more inclusive.
  • Scaling Accessibility Verification: Accessibility is not one-size-fits-all, so we developed a structured approach to collect and verify accessibility data at scale. Our trained mappers and tech-driven solutions allow us to capture detailed information that travelers can trust.
  • Despite these challenges, we’ve built a platform used by many thousands of travelers and secured partnerships with major destinations to drive accessibility forward.

The Future

 2025 will be a pivotal year for scaling our impact. Our focus will be on:

1. Expanding Destination Verified – We aim to work with over 200 destinations globally to verify and enhance their accessibility.

2. Growing our Travel Platform – We plan to double the number of accessible experiences and accommodations available for booking through WheeltheWorld.com.

3. Enhancing Technology & Personalization – Our goal is to improve our AI-powered accessibility matching to provide even more personalized travel recommendations for users.

Advice and Inspiration for Other Would-Be Change Makers

Here are important things to remember:

1. Accessibility is an opportunity, not a compliance checkbox.

Businesses that embrace accessibility win loyal customers and open new markets. The disability travel market alone is worth $120 billion annually.

2. Make accessibility information structured and transparent.

Many businesses offer accessibility features but fail to communicate them properly. Travelers with disabilities want detailed, reliable information, not vague claims.

3. Train staff to provide better service.

Frontline hospitality staff often lack the knowledge to assist travelers with disabilities. Simple training programs can make a huge difference.

4. Engage the disability community.

Organizations should work alongside people with disabilities, not just design accessibility solutions for them. User feedback is key.

5. Make accessibility a business priority.

The travel industry needs C-level executives and decision-makers to actively invest in accessibility as a core strategy, not an afterthought.

6. Follow other organizations and individuals that are driving innovation in accessibility and/or travel. 

Some that inspire me include:

  • Hipcamp.com – I love this company’s brand, purpose, and communication.
  • Diego Mariscal – Founder of Together International, a nonprofit that supports disabled entrepreneurs. I believe his mission and impact are powerful.

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Filed Under: Accessibility, Technology, Tourism, Transportation, Travel

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