Innovation of the Month: Be My Eyes on Meta AI Glasses

Be My Eyes has long been recognized for connecting people who are blind or have low vision with sighted volunteers through live video assistance (check out a throwback of their InnovateAble pitch here).

Now, through its integration with Meta AI Glasses, the company has taken accessibility a step further by offering hands-free, AI-powered visual assistance that allows users to receive information about their surroundings without holding a phone.

The combination of Be My Eyes and Meta AI Glasses creates a natural, seamless experience for travelers navigating unfamiliar environments. Whether locating a hotel room, identifying a gate at the airport, reading a restaurant menu, or finding an accessible entrance, users can receive spoken descriptions and guidance while keeping their hands free for mobility aids, luggage, or other tasks.

By pairing wearable technology with artificial intelligence and live human support when needed, Be My Eyes is expanding opportunities for more independent travel and everyday experiences.

The Problem Be My Eyes on Meta AI Glasses Solves

For travelers who are blind or have low vision, many everyday tasks still require assistance. Reading signs, locating landmarks, identifying products, or understanding unfamiliar surroundings often means stopping to pull out a smartphone or asking someone nearby for help.

While traditional Be My Eyes video calls have provided valuable support for years, they require users to hold and position a phone throughout the conversation. That can be difficult when carrying luggage, using a white cane, guiding a service dog, or simply navigating a busy airport or attraction.

With Meta AI Glasses, the camera moves from the user’s hand to their line of sight. Users simply ask a question naturally, and the glasses can describe what is in front of them, identify objects, read text, or provide contextual information. If artificial intelligence cannot fully answer a question, users can still connect with a live Be My Eyes volunteer or participating customer service representative for additional assistance.

The result is a more fluid, hands-free experience that supports greater independence without replacing human assistance when it is needed most.

Common Travel Applications

The technology has practical applications across nearly every segment of the travel industry, including:

• Navigating airports, train stations, and cruise terminals
• Finding hotel amenities, elevators, or guest room numbers
• Reading restaurant menus or buffet labels
• Locating accessible entrances and pathways
• Exploring museums, attractions, and visitor centers
• Identifying products in gift shops or retail stores
• Receiving assistance through participating businesses in the Be My Eyes Service Directory

Because the experience is hands-free, travelers can remain focused on navigating their environment while receiving information in real time.

Options for Destinations

Destinations, attractions, hotels, and tourism businesses have several ways to support travelers using Be My Eyes and Meta AI Glasses.

One option is to join the Be My Eyes Service Directory, allowing blind and low-vision customers to connect directly with trained customer service representatives through the Be My Eyes platform. Whether a guest needs help locating an accessible entrance, confirming reservation details, or navigating a venue, businesses can provide personalized assistance through a familiar accessibility tool.

Organizations may also choose to purchase Meta AI Glasses for guest services, accessibility teams, or visitor information staff. The glasses can be used by guests during their stay for confident navigation.

Enterprise subscriptions to Be My Eyes are tailored to each organization based on size, support needs, and integration requirements. Meta AI Glasses are purchased separately 

As wearable AI continues to evolve, the combination of Be My Eyes and Meta AI Glasses demonstrates how technology can complement accessible design and excellent customer service. 

Find more accessibility tech to better welcome all in TravelAbility’s Accessibility Playbook.