Passenger says Air Canada tried to count her Crutches as two Carry-Ons

One customer says she was subjected to absurdly strict treatment regarding the items she was bringing into the cabin of her overnight flight from Toronto to Paris this month — namely, a set of crutches. Read More.

Our Takeaway: This dismissive attitude is not only harmful to the travel industry’s reputation, it’s completely unjust and removes the ability of the mobility impaired to travel via air. You cannot charge for the ability to walk.