TravelAbility Insider

The Intersection of Travel and Disability

UK

EU Tour Operator Creates Accessibility Guides for 200 of their Hotels

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Photo collage with Image of a hotel behind two pages from the accessibility guide which show details about the swimming pool, toilets, and other amenities.

In the US, the ADA mandates hotels to provide travelers with specific information about their accessible features. In lieu of a comparable law in the UK, one prominent hotel chain is producing its own detailed accessibility guides to meet the needs of a growing market. 

TUI, in partnership with AccessAble, has just released guides for 200 hotels in locations including Spain, Cyprus, Greece, Turkey and Egypt. Two hundred more are in the works. 

“Tui takes more than six million UK holidaymakers away each year and accessible holiday bookings have grown by 56% since 2022,” said Sue Bradley, Tui UK and Ireland director of customer experience. “We want to make travel easy and enjoyable for all our customers, but we know when it comes to planning, it can be a stressful experience for some.” Read more.

TravelAbility TakeAway: AccessABLE consulted with more than 1,000 disability groups to develop the guides, which are both comprehensive and easy to navigate. Check out the guide for the Hotel Rio Park in Spain. 

UK Blue Badge Access Awards Recognize Hospitality Leaders in Accessible Design

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Seven people, one in a wheelchair, smiling and holding up award statues

TravelAbility recently attended the BLUE BADGE ACCESS AWARDS 2023  held at London’s Great Scotland Yard Hotel. We also attended a West End performance of Little Big Things, an incredibly rousing, accessibility-themed musical. The Blue Badge Access Awards want to raise the profile of accessibility in the industry and to honor the venues that are excelling at—and proud of—their accessibility.

The 11 Awards—for everything from best and worst bathrooms (loos), to hotels, spas and bars—were presented to venues and individuals that have provided exceptional accessibility, style, and design in the hospitality business and beyond…as well as those who haven’t! Read more.

TravelAbility Takeaway: This was not only a wonderful ceremony celebrating the best of Britain’s accessibility with a cheeky nod to the not-so-great, but also a blueprint for any destination to create their own award luncheon to showcase and honor their industry partners that provide stand-out accessibility and perhaps even generate FOMO.  After listening to various speakers discussing their frustrations with the inconsistent and catch-as-catch-can accessibility, it made us appreciate the ADA which, inadequate as it may be, provides a baseline of physical accessibility that is generally available.  In the UK, which has had the Disability Equality Act since 2010, there is no enforcement and many buildings—including hotels—are centuries old and grandfathered out.  

UK Tour Operator Becomes the First in the Country to Offer British Sign Language Interpreters

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Sign language interpreter signing in front of a background image of smiling passengers beside a cruise ship

A great tour company is all about access—access to information, expertise, and assistance when things go wrong. TUI, a leading UK tour operator, is extending that level of access to the Deaf and hard of hearing community providing sign language interpreters who connect travelers with TUI agents.  The free service is the result of a game-changing partnership between TUI and SignLive, which houses the Assisted Travel Team that is available seven days a week via an app or a browser.

“We’re delighted to be working with TUI to make travel more accessible for Deaf people,” said Fiona Mackay, COO of SignLive. “This partnership makes communication smoother and the overall experience of going on holiday much easier for British Sign Language users. Customers can travel with confidence knowing they can communicate via an interpreter throughout their journey.” Read more.

Our TakeAway: This is a major breakthrough in accessible travel that will blaze the trail for other deaf tour programs.  And it can be easily replicated as a new niche in America. Note: British Sign Language is a completely different language from American Sign Language. The two share only 30% of the signs.

Visit Florida partners with UK Travel Industry Mag to Offer Online Accessibility Training Seminar for Agents

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Information about the webinar on accessible travel, which includes a reference to a free on-demand viewing option

London-based TTG hosted its first webinar on accessible travel last month in association with Visit Florida. An on-demand recording of the webinar is available for free download. Speakers included:

  • Lynne Kirby, managing director, Enable Holidays
  • Monique Jarrett, model, influencer and diversity advocate
  • Richard Thompson, co-founder, Inclu Travel
  • Narelle McDougall, general manager, Amilla Maldives

The opening session featured a presentation by Visit Florida detailing what the Sunshine State is doing to make its tourism industry more accessible and inclusive. Read more.

Our TakeAway: Smart idea for Visit Florida to tap into the reach of TTG to share their insights and experience on the journey toward more inclusive travel. 

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