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The Intersection of Travel and Disability

Trends

Post-COVID-19 Travel Trend Forecast: Where Do We Go From Here?

April 19, 2020 by Denise Brodey

Trend: The Great outdoors is looking greater.

Here’s a little something to brighten your week. Predictions on the future of travel, both optimistic and realistic (and, of course, deep-cleaned!) from the TravelAbility community:

It Will Be All About the Deep Clean—and Proving It!  The way I believe it will unfold is with an initial reluctance on the part of the consumer to travel for fear of being safe from either catching the virus or spreading it.  The challenge will be how hotels communicate the cleanliness protocols they are putting in place without scaring people off.  In order to get people’s attention, the GM of a hotel may be able to cut through the clutter by using humor. Perhaps proclaiming that they’ve done a personal inspection and now their hotel is so clean you can eat off the floor.  And to prove it, will have someone video him as he enjoys an un-plated bacon and egg breakfast from the lobby floor.—Name withheld by request

This Will Be A Rebuilding Period We think travel will rebound and since there has been strong growth in the movement over the past decade…we believe that in no way will a few months of this stop travel. However, we do understand there will be a rebuilding period, but we will not lose our seat at the table.—Eric Lipp, Open Doors Organization

Demand For RV’s Will Rise My sense from listening to some people in the disability community is that there is definitely trepidation towards getting on a plane or cruise any time in the near future. I think we will see more people traveling by vehicle and there will be a demand for accessible RVs. Also, I believe that National & State Parks will see an increase in visitor’s because people can more easily keep their distance from others and during the lockdown, more people discovered the joys of being out in nature and will seek it out more.—Bonnie Lewkowicz, former travel agent and accessibility trainer

Opting for Optimism As somebody who travels 50% of my time, I will celebrate the first flight as soon as it is safe. When we were first locked down, I canceled six flights and I have not booked any new ones including two trips to Europe that were on my schedule. I definitely feel pangs of pent-up travel requirements for both business and personal needs. I choose to be optimistic and think that the airlines and hotels are going to be so vigilant in there cleaning that things will be even better than before this mess. I will be extra loyal to the companies which have shown compassion to their customers and to their staff. —Mike May, Head Evangelist, Access Explorer

Making Trust Priority #1 Airports will conduct temperature checks at all TSA checkpoints to restore confidence in the safety of air travel and there will be widespread testing cruise ports. I think you’ll see something similar in hotel rooms that you see in airport bathrooms: a clipboard hanging from the door with the time and initials of the last person that cleaned—or deep cleaned. Airlines may institute distance protocols by blocking center seats—or selling only center seats. Destinations will busy forming cooperative advertising programs selling packages at outlandishly low prices to lure the least paranoid consumers.  In order to generate cash flow, hotels will offer flash sales where consumers can pre-buy up to X number of room nights at 4-star hotels at a 2-star price with the flexibility to use the rooms anytime within a 12 month period. Groupon, a dead horse, will make a comeback. —Jake Steinman, founder, TravelAbility Summit

The Great Outdoors Will Be Looking Even Greater I think there will be a gradual opening of the travel market and visitors will look for drive markets and small rural getaways. I think disability travel will return but maybe at a slower pace. Outdoor destinations with camping, hiking, biking and water activities will be at the top of the list.— Mary Kay Vrba, CEO, Dutchess County Tourism, NY

Knowledge Will Equal Power Destination will have highly trained and knowledgeable staff and there will also be a shift towards transparency in cleanliness and health. In general, I think the travel market will bounce back but it will look a lot different in the future.  —Myron Pincomb, chairman, IBCCES

Cleanliness Education Will Help Mitigate Risk Disabled travelers are eager to reengage with the world and I anticipate a resurgence in demand as the public health situation stabilizes. In this new chapter, the disability community will seek out vacation destinations that prioritize accessibility and work to educate businesses and travel providers on cleanliness and risk mitigation. Destinations that use this time to develop accessibility guides and information for disabled travelers will be better positioned to attract the fastest-growing segment of travelers.—John Morris, CEO, WheelchairTravel.com

Home Rentals Will Be Preferred Over Hotels We predict there will be a larger emphasis on outdoor, open-air attractions and destinations as social distancing phases out slowly. Also, private, stand-alone accommodations and entire home rental will be preferred over hotels.” —Lisa Burns, executive director, Finger Lakes Regional Tourism Council of New York

Free and Easy Escapes Will Rule We anticipate that drive markets and Fort Worth’s free activities will be big parts of the destination’s story when people are ready to travel. We’re a great value for people who need an easy escape.” — Mitch Whitten, executive VP, marketing and strategy, Visit Fort Worth

Trips Down Memory Lane Will Have New Appeal  …Following this long period of social distancing, we’ll find many people revisiting the places and experiences that fill them with joy. However, after being cooped up, people will start to put plans in place for destinations that have always been on their bucket list, and they may even be more apt to try adventure-filled experiences with their renewed sense of freedom. We’re preparing for the many ways travelers may choose to travel moving forward – and are putting our efforts and initiatives together that beckon them back.” —Mary Quinn Ramer, president, VisitLEX 

See more prediction in this Forbes.com post. For our specials on COVID-19 planning, find them here.

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Filed Under: COVID-19, Travel, Trends Tagged With: COVID-19, Travel trends

What to Expect When You’re Expecting a Lawsuit in 2020

January 20, 2020 by Denise Brodey

[Guy wearing dark suit buttoning it up on stairs.]

ADA Title III lawsuits flooded federal courts in 2019 and will likely continue to do so in 2020 with new theories for the courts to consider, according to the Seyfarth report. Get the details on lawsuits filed (10,206) in 2019. And watch these trends, including Braille Gift Card Lawsuits and multiple lawsuits regarding hotel reservations and accommodations. The easiest way to boost your knowledge of ADA standards, accessible design and technical assistance in 2020? Read about the law on this website.

OUR TAKE: Someone recently joked—we should start saying there are three things nobody can avoid—death, taxes and accessibility lawsuits. But seriously, as the 30th Anniversary of the Americans With Disabilities Act comes up in July, it is fact that you will hear about accessibility as a big issue. TravelAbility’s Advisory Board and newsletters will continue to offer the latest advice. 

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Filed Under: Accessibility, ADA//Law, Trends, Uncategorized Tagged With: accessibility lawsuit, ADA Title III, braille gift cad, Seyfarth report

Airport Aids Passengers with Hidden Disabilities (But Not Everyone Wants the Help, Thankyouverymuch)

January 9, 2020 by Denise Brodey

lanyard with a sunflower tag on it

The Seattle-Tacoma International Airport appears to be the first in the nation to offer green Lanyards printed with yellow sunflowers that symbolize a “hidden disability” such as dementia, hearing loss, post-traumatic stress disorder or autism. It is part of a new pilot program at Seattle-Tacoma International Airport, reports USnews.com. The easy-to-spot sunflower lanyards are meant to assist workers in identifying people with invisible disabilities. Help could be in the form of an agent coming around a high counter to be closer to someone with hearing loss. Or in the case of autism, the lanyard could alert a worker that a child might be highly sensitive to crowds or touch.

OUR TAKE: While reviews of the lanyard program have been sunny in the U.K., the forecast is a little stormy in the case of the Seattle lanyard pilot program. Critics argue that being tagged as different is exactly what some people don’t want, which seems somewhat petty given that the ID’s are free to those who want them and can be quite useful for families with young children who want to pre-board their flights to avoid possible anxiety incidents.

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Filed Under: Airlines, Trends, Uncategorized

How Simulating Real-time Flying with a Guide Dog Helps Passengers

December 10, 2019 by Denise Brodey

DOg at her feet, a passenger tests putting on an oxygen mask in a simulation. Everyone smiling and of course the dog is very cute.
Photo Courtesy Guide Dogs for the Blind/Alaska Airlines

Alaska Airlines has taken the lead in helping disabled passengers who use guide dogs to navigate air travel. For the sixth year, the airline partnered with Guide Dogs for the Blind (GDB) for an event in which guide dogs-in-training, their handlers and people with a range of disabilities explore and get comfortable traveling in mock airplanes, according to the Seattle PI.com READ MORE

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Filed Under: Accessibility, Airlines, Trends

Who’s Coming to TravelAbility Summit 2019?

October 23, 2019 by Denise Brodey

Join us on November 12-13
in San Francisco

REGISTER NOW
People at Hotel Kabuki talking in a library room while taking a break. there is coffee table seating and view from a bright window.
TravelAbility Summit: Making travel accessible for everyone. Photo courtesy Hyatt/Kabuki

With less than a month to go, here is the latest list of attending companies.  TravelAbility Summit is the first step in a journey to bring the travel industry and disability experts and innovators together to close the accessibility knowledge gap. Awareness of the needs of people with disabilities who love to travel is growing. Will you be a part of the collaboration? You can still register, here. We look forward to seeing the sparks fly on November 11-13.

CompanyTitle
ReelAbilities Film FestivalWest Coast Representative
AARPDirector of Consumer Insights
AbilitrekFounder & CEO
AbilitrekMiss Wheelchair Washington 2017
Able EyesCEO/Co-Founder
Access ExplorerEvangelist
Accessibility ShieldChief Marketing Officer
Accessible Travel SolutionsFounder
AccessibleGo!CEO & Co-Founder
AdaptsFounder
AiraChief Operating Officer
AirBnBAcessibility Program and Product Manager
Alcatraz CruisesGuest Services Director
AudioEyePartner Program Manager
Autism Double-CheckedCEO
Autism Experts–Moms (2) 
Autism on the Seas  CEO/Founder
Be My EyesVice President of Community
Beaches of Fort Myers and Sanibel/Lee County Visitor and Convention BureauDirector of Visitor Services
Blue UmbrellaCEO
Boston Harbor CruisesDirector of Group & FIT Sales
CEO357 Communications
CL DesignFounder
  
Curb Free With Cory LeeInfluencer
DesignsensoryDirector of Strategy
Destination Niagara USAVP, Sales & Marketing
Dutchess Tourism Inc.Customer Service and Special Event Manager
Dutchess Tourism Inc.President
Eugene & Cascades Sports DivisionVP, Convention Marketing
Expedia GroupPrincipal Program Manager
Explore MinnesotaSr. Manager,
Partner Relations
Fine Arts MuseumAcess Program Manager
Finley Holiday ProductionsPresident
Forbes.comSr. Contributor/Accessibility
Free2Go Mobility Products, Inc.Presidentt & CEO
getaboutable.comCEO
Greater Lansing Convention & Visitors BureauExecutive Vice President & Chief Operating Officer
Guide Dogs for the BlindV.P. Outreach, Admissions
Hearing Loss Association of AmericaPresident Diablo Valley
Chapter
IBCCESChairman of the Board & CEO
IBCCESPresident
InfiniteachCo-Founder
JeenieCEO
Jeffers Mangles Butler and MitchellADA Defense attorney
JetssuiteAutism Concierge
KeroulChairwoman
Lee County Visitor + Convention BureauMarketing Coordinator
Marriott InternationalSenior Manager Global Operations Design & Development
Miles PartnershipDigital Project Manager
Moab Area Travel CouncilExecutive Director
Mobility InternationalPresident
National Ability CenterSr. Development Manager
National Park ServiceTourism/Accessiblity Program Manager
National Park Service various
New Mobility MagazineEditor
NYC & COPresident
NYC & COVice President
Open Doors OrganizationExecutive Director
Outlandish TravelFounder
Pocono Mountains Visitors BureauMarketing Advertising Manager
Point HospitalityCEO
Presidio TrustMarketing Manager
Presidio TrustMarketing/Communication
PrestoMagic TravelFounder
Reno TahoeExecutive Director of Tourism Sales
Royal Caribbean Cruises Ltd.Director, Disability Inclusion
SFOCustomer Service Manager
SimpleviewVP of Sales and Account Services
SimpleviewDirector of Product Marketing & Communications
Space Camp USADirector of Sales
and Outreach
The ArcManger of Special Projects
The Greater GoOwner, Travel Advisor
TravALZPresident
Travel Michigan – MEDCVP, Travel Michigan
Travel OregonDirector, Meeting Services
Travel OregonContent Marketing
Travel Trippers/PegasusSr. Regional Sales Director
UCSF Medical CenterUCSF Professor, Geriatrics 
Valley Forge Tourism & Convention BoardPresident & CEO
Valley Forge Tourism & Convention BoardChief Marketing Officer
Visit Fort WOrthDirector, Convention Services
Visit Huntington BeachSenior Film & Travel Trade
Manager
Visit MesaPresident and CEO
Visit OaklandCEO
Visit OaklandTraining
Visit OaklandDiversity, Equity & Inclusion
Visit Sarasota CountyPresident
Walt Disney CompanyWorldwide Accessibility Manager
Wheel The WorldFounder
WheelChair TravelInfluencer/Founder
Whill/ScootaroundDirector of Sales   
REGISTER NOW
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Filed Under: Disability Advocates, Trends, Uncategorized

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