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The Intersection of Travel and Disability

Neurodiversity

A Family Story on the Spectrum

April 6, 2025 by Eliana Satkin

In light of Autism Awareness month, Josh Heinz of Visit Greater Palm Springs shares his family background, what travel looks like as an autism family, and how the travel industry and greater community can make a difference.

My wife’s name is Linda. We are a blended family. She had three children in her previous marriage. Gillian, 25; Christopher, who is on the profound/severe/level 3 side of the spectrum, 23; and Jimmy, 20.

My son from my first marriage is Harrison, who is also 25. Like Christopher, he’s on the profound/severe/level 3 side of the spectrum.

It was our boys with autism who brought my wife and me together. Harrison and Christopher were in elementary school together. Linda is a music teacher. I am a musician. So, we had music and autism in common. We started dating, she joined my band, and eventually we got married. Together we’ve been doing our local benefit, the Concert for Autism, for 17 years and working on number 18 now. 

We have our one son together. His name is Jack. He is 11. He is on the high functioning/level 1 side of the spectrum. Jack should be able to have a job, get married, and start a family someday—if that’s what he chooses.

Harrison has little ability to communicate. Most of his speech is mimicking or repeating what you say, but he understands a lot more than he can express.

Harrison will sometimes have meltdowns and behaviors. Occasionally this will include pinching or going after someone’s throat. But most of the time he just wants to watch cartoons or stem on dirt, rocks, water, bowls of rice, etc.. Harrison is in a group home in Arizona, near his mother. He has a program he goes to every weekday and the head of that program says he does well – as long as his routine isn’t interrupted. Harrison is not able to travel for leisure or recreation.

Christopher has a little bit more communication skills. He can answer simple questions. But does not handle multiple questions quickly very well. He does not like the word ‘No’ at all. He is highly anxious. This anxiety can result in very bad meltdowns when things happen unexpectedly or unpredictably. These can include hitting, screaming, or breaking things. He spends a lot of time on his computer watching Disney. He is in a group home in Moreno Valley, about an hour west of where we live. They tried putting him in a day program, but he had a meltdown the first day and they have yet to allow him back in. 

Christopher actually loves outings, but only with his biological father. His father can take him to amusement parks, swimming, movies, out to eat, etc. usually without incident, although every once in a while, he will strike people that get too close to him. His father left California in 2018 and moved to a small Texas town, saying the cost of living was better there. This devastated Christopher. He went from seeing his father almost every-other weekend, to now seeing him only two or three times a year. The change has made his meltdowns more intense. They usually end up with him crying and calling out for his dad.

Until recently, our only family vacations were driving to Texas to see my wife’s family. To make it work, Christopher would stay with his dad. We would have to rent a car that I would drive with only Christopher in it. The rest of the family would travel in our van with Linda. We would drive from here to El Paso, TX all in one day – with stops about a 12-hour drive. Christopher’s dad would meet us in El Paso and take him for the week while we went to visit family in the eastern part of Texas. We’d repeat the same system for our return trip. We’d rent a car in El Paso for me to drive Christopher back. Bathroom breaks were planned around quieter rest stops and we always went to the bathroom in shifts. Everyone else in the van would go in, and then Christopher and I. We would never eat in a restaurant. Any meals were done through the drive-thru. 

Last year we were fortunate enough to go on two vacations. We visited family in the D.C. area over the summer and returned to the area in winter. We were able to stop on the way back to see my wife’s family in Texas. 

This was Jack’s first time flying, and he did great. We discovered that the Pittsburgh airport has a Sensory Room as a space for regulating away from the noise. We need more places like this – airports, malls, arenas, stadiums, theaters – to create sensory rooms where those on the spectrum and with sensory needs can go to regroup. It was worth it for us to fly into Pittsburgh instead of D.C. to avoid the hustle and bustle of the bigger airport.  

The number one thing we need is simply more understanding and empathy.

Because Jack is high functioning on the spectrum, there aren’t many things we find we need when we travel or go to restaurants or events. The number one thing we need is simply more understanding and empathy. Jack can say or do things that are a little bit different. He will interrupt you while you are in conversation with someone about a completely different topic. Sometimes he can get up in your personal space, without realizing that it might be uncomfortable to the other person. Sometimes his volume is a little louder than others or too loud at inappropriate times. Occasionally, when eating, he’ll just eat with his hands instead of using a fork. For example, picking up a fried egg with his hands – resulting in the yellow egg running down his hands. These things go against established social norms and can result in hurtful words and behavior from some people. With more awareness and kindness, we hope people can learn to respond with compassion instead.

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Filed Under: Autism, Disability Awareness, Family Travel, Neurodiversity

Presentation of the Month

March 10, 2025 by Eliana Satkin

Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore emerging trends, challenges, and solutions in making travel more accessible for all. Last year’s summit included a panel of six influencers sharing their insights on how disabled content creators amplify authenticity in accessible destinations.

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Want to learn more from disabled content creators? Don’t miss the 2025 TravelAbility Summit, happening at the beautiful Sunriver Resort in Central Oregon, October 13-15, 2025. The event will feature more panels with disability influencers, as well as exciting networking opportunities, including influencer speed dating sessions. Learn more and register today at travelability.net.

Leveraging the Insight of Content Creators to Amplify Authenticity

📌 Summary

  • ♿ Disability Representation: Creators discuss their experiences growing up with disabilities, the challenges they faced, and how they now use their platforms to educate and inspire others.
  • ✈️ Accessible Travel Challenges: Issues such as lack of accessible infrastructure, untrained staff, and misinformation on accessibility are highlighted as major barriers.
  • 📱 Social Media and Awareness: Creators emphasize how social media plays a crucial role in spreading awareness, breaking stigmas, and educating people about disabilities.
  • 📊 Audience Demographics: The panelists describe the diversity of their followers, ranging from individuals with disabilities to those seeking to learn more about inclusivity.
  • 💡 Solutions for Accessibility: Suggestions include better staff training, clearer accessibility information online, and greater empathy from businesses.
  • 🤝 Collaborating with Destinations: Content creators outline how they work with travel destinations to promote accessibility, including creating blog posts, social media content, and consulting on accessibility improvements.
  • 📈 Impact of Authenticity: The importance of genuine representation and transparency when showcasing accessibility is emphasized, as misleading portrayals can be harmful.
  • ⚠️ Handling Negative Experiences: Panelists discuss how they manage situations when accessibility falls short, advocating for constructive feedback and open dialogue.

🔢 Insights Based on Numbers

  • 80% of blind people are unemployed, highlighting the need for workplace inclusivity.
  • A viral TikTok video with 25 million views showed the global interest in disability representation.
  • Many influencers have traveled to 40+ countries, demonstrating the demand for accessible travel.

Follow these Creators on Socials!

Alex Stratikis (Autism Adventures)

Instagram: @autismadventuresabroad

Facebook: @AutismAdventuresAbroad

LinkedIn: https://www.linkedin.com/in/alex-ns7/

Chelsea Bear 

Instagram: @realchelseabear

Facebook: @realchelseabear

LinkedIn: https://www.linkedin.com/in/chelseabear/

Jessica Ping (The Rolling Explorer)

Instagram: @therollingexplorer

Facebook: @therollingexplorer

LinkedIn: https://www.linkedin.com/in/jessicajordanping/

Sassy Wyatt (Blind Girl Adventures)

Instagram: @sassywyattofficial

Facebook: @SassyWyattOfficial

LinkedIn: https://www.linkedin.com/in/sass-wyatt-08ba46111/

Houston Vandergriff (Downs and Towns LLC.)

Instagram: @downsandtowns

Facebook: @downsandtowns/

LinkedIn: https://www.linkedin.com/in/downs-and-towns-houston-vandergriff/

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Filed Under: Accessibility, Autism, Blind and Low Vision Travel, Disability Advocates, Disability Awareness, Emerging Markets Summit 2024, Family Travel, Mobility, Neurodiversity, Travel, TravelAbility Summit, Video of the Month

Japanese Cafe Chain Gives Purpose to Elderly with Dementia

February 10, 2025 by Eliana Satkin

The Cafe Of Mistaken Orders has one rule: you must have dementia to work here. True to its name, you may not get what you ordered. In fact, your server may even forget they’re your server and join you for your meal. Discover this unforgettable experience here.

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Filed Under: Hidden Disabilities, Mental Health, Neurodiversity, Restaurants

Around the Web

February 10, 2025 by Eliana Satkin

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Filed Under: Autism, Disability Awareness, Museums & Attractions, Neurodiversity, The Arts

What Would You Do?

November 7, 2024 by Eliana Satkin

Each month we try to address various accessibility issues that may arise within the TravelAbility community. 

November’s scenario: 

You see a guest approaching the door in a wheelchair with packages in her lap. It looks like opening the door may be a struggle. Do you: 

  1. Rush to open the door before she gets stuck
  2. Look away: you don’t want to offend or step on her independence
  3. Ask if there’s anything you can do to help
  4. Something else

Responses:

This question revealed a lot of uncertainty in how to respond to the disability community. Comments like, “I’m actually not sure. I know if it was a pregnant woman or elderly person I’d probably just open the door because it’s nice and polite. But sometimes I feel like with a person with a disability, in a wheelchair, blind, etc., that I’d need to ask if they need a hand first” remind us that a lack of awareness is stunting our kindness.

Our own Tricia Roth, DIrector of Marketing and Engagement for TravelAbility recommends you, “don’t assume the guest needs help – ask. If a package does drop down, offer to pick it up – just as you would with someone not in a wheelchair.”

While responses from the hospitality community and other would-be door openers were split pretty evenly between just opening the door and asking to open the door, responses from within the disability community were a little more diverse.

While responses from the hospitality community and other would-be door openers were split pretty evenly between just opening the door and asking to open the door, responses from within the disability community were a little more diverse.

Overall social media responses

Comments ranged from, “PLEASE OPEN THE DOOR. it’s not about being in a wheelchair, (which I am) it’s human decency” to “the assumption that we need help can be off putting.”

Other responses included:

From a wheelchair user’s perspective, I always appreciate when people ask and don’t assume. I can tell you that in my wobbly walking days, I often used doors for balance, and if someone opened one without asking, I’d fall.

As an ambulatory wheelchair user – ask – whether I’m in the chair or if I’m walking. It helps give us autonomy and independence if we want it

I would be happy with them opening the door for me as a wheelchair user, especially with packages in my lap. They don’t need to rush like it’s a 911 emergency because sometimes then I feel pressure to rush through the door and then risk dropping the package and also I feel like I’ve inconvenienced them more. And then there’s the question about how the door is held open. Standing in the doorway to hold it open is always awkward. Making a casual comment like you would to anyone else who has their hands full could be nice too, “Can I get the door, you’re carrying quite a bit!” Also, if there is an automatic door opener, they can just hit that for us so the door is already opening when we approach and the path is wide open (but wait for a second to make sure the button actually works). 

If this is for the hospitality industry, then I’m wondering why the front door to the establishment isn’t accessible in the first place. I mean, it’s fine if someone politely asks to open the door for me, but an automated door would be accessible to anyone carrying packages, whether they are a wheelchair user or not. And those heavy outside doors? Very difficult to open from a wheelchair even without packages in your lap.

In SummaryThere is no one-size approach. Personality and preference impact the players on both sides of the door. Overall, it seems best to offer assistance and graciously accept whatever response is received. You can read more of the conversation, here.

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Filed Under: Accessibility, Blind and Low Vision Travel, Hidden Disabilities, Hotels, Neurodiversity, Service Animals

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