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TravelAbility Insider

The Intersection of Travel and Disability

Disability Awareness

How do Hotel Owners and Senior Leaders Really Feel about Accessibility?

March 19, 2025 by Eliana Satkin

Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore emerging trends, challenges, and solutions in making travel more accessible for all. Last year’s summit included a panel of hotel leaders who discussed their experiences and perspectives on accessibility in hotels, emphasizing its importance and the industry’s challenges in implementing inclusive practices. 

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Looking to learn more? Don’t miss the 2025 TravelAbility Summit, happening at the beautiful Sunriver Resort in Central Oregon, October 13-15, 2025. This is a unique opportunity to engage with key players from the hospitality industry, travel sector, and disability space—all focused on making travel more accessible for everyone.

Learn more and register today at travelability.net.

  • 💰 Business Impact & Litigation Concerns – Many hotel owners cite fear of litigation as a major barrier to improving accessibility, with examples of lawsuits impacting the industry financially and influencing decision-making.
  • 🌏 Global Accessibility Perspectives – Insights on accessibility from different regions, including Taiwan and Europe, highlight varying degrees of inclusivity, with some newer hotels being more accessible than older establishments.
  • 👥 Personal Experiences with Accessibility – Several panelists share personal stories about their connections to individuals with disabilities, reinforcing the importance of improving accessibility in hotels.
  • 📊 The Growing Market for Accessible Travel – Data shows that the demand for accessible travel is increasing, with baby boomers aging and requiring more accommodations, creating a business case for prioritizing accessibility.
  • 🔧 Affordable Solutions for Accessibility – Simple and cost-effective modifications, such as adding shower chairs and adjusting door mechanisms, can significantly improve the guest experience for individuals with disabilities.
  • 🎓 Staff Training & Hospitality Mindset – Proper training for hotel staff on accessibility issues is crucial in ensuring a welcoming environment, with examples of how small gestures and proactive communication can enhance guest experiences.

🔢 Insights Based on Numbers

  • 26% of the population has a disability, but the figure drops to 15% when excluding minor impairments.
  • In 2019, 12.7 million travelers with disabilities took 81 million trips, spending $58.7 billion.
  • Baby boomers are aging, with 40% identifying as having a disability by age 65, increasing demand for accessible accommodations.
  • Insurance costs have risen by 256% since 2019, adding financial pressure on hotel operations.

Watch the full video here.

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Filed Under: ADA//Law, Baby Boomer Travel, Disability Awareness, Expert Q&A, Hotels, Travel Industry People, Video of the Month

TravelAbility Taps Former BrandUSA CMO, Staci Mellman as Strategic Advisor to Advisory Board

March 10, 2025 by Eliana Satkin

TravelAbility, a leading organization dedicated to enhancing travel experiences for individuals with disabilities, is proud to announce the appointment of Staci Mellman as a strategic advisor and Advisory Board member focusing on expanding the organization’s reach across the USA and enhancing its brand visibility among destination marketing organizations (DMOs) and travel professionals.

With an impressive career spanning nearly two decades, Staci previously served as Chief Marketing Officer at both Brand USA and VISIT FLORIDA, where she led groundbreaking initiatives to make travel marketing more inclusive, authentic, and accessible. She spearheaded efforts to expand accessibility across Florida, creating inclusive content series and advertising campaigns—one of which was recognized by AdWeek as a Top 10 Accessible Brand Campaign of 2020.

Key Areas of Staci Mellman’s Focus:

  • Raising Awareness: Increasing TravelAbility’s recognition among DMOs, travel brands, and industry leaders.
  • Industry Education: Providing resources and best practices to help destinations attract and serve travelers of all abilities.
  • Advancing Inclusive Marketing: Helping travel brands communicate accessibility efforts in an authentic, engaging, and impactful way.

“I have always believed that travel is a fundamental experience that should be accessible to everyone, regardless of ability,” said Mellman. “By working with TravelAbility, I hope to help travel brands and destinations create more inclusive experiences that connect with and serve travelers of all abilities. Travel is not just about seeing new places—it’s about feeling welcome, represented, and empowered to explore the world.”

Strengthening the Future of Accessible Travel

TravelAbility remains dedicated to bridging the gap between the travel industry and the disability community. With the appointment of Staci Mellman, the organization is poised to make even greater strides in creating a more inclusive, accessible future for travelers everywhere.

“Staci is genuinely one of the most inspiring and creative individuals I’ve had the pleasure of working with over the past six years. Her passion for data was matched only by her commitment to positive activism. As the leader of Visit Florida, she spearheaded numerous campaigns that highlight the diverse experiences of individuals with disabilities and her goal was clear: she wanted to make Florida the most accessible state in the country. We’re honored to have her as part of our advisory board.”

Jake Steinman, Founder, TravelAbilityFor more information on TravelAbility’s initiatives, visit https://travelability.net/

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Filed Under: Advisory Board, Disability Awareness, Tourism, Travel, Travel Industry People

News from the TravelAbility Community

March 10, 2025 by Eliana Satkin

Sunflower program expanding its reach, PVA exposing the numbers behind inaccessibility, Myrtle Beach awarded for inclusion, and more in this month’s community news.

Fort Wayne Using New Cheap, Fast Tech to Make Pedestrian Signals Accessible

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Online Reviews Show Which National Parks are Attracting Disabled Guests

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TravelAbility Trusted Apps and Programs Making Travel Equitable

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Myrtle Beach Awarded 2024 Travel Vanguard Award for its Autism-Friendly Travel Efforts

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Inclusion Made this D.C. Circus a Whole Lot More Entertaining

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PVA Survey Reveals Alarming Accessibility Barriers

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The Best and Worst U.S. States for People With Disabilities

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Cincinnati Makes New Motion to Welcome All

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Sunflower Program Soars with Air Canada

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Medina Becomes the First Autism Certified City™ in Middle East, Setting a Global Benchmark for Inclusivity

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Prince Harry Endorses Destination BC

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Castillo de San Marcos National Monument Becomes First National Park to Earn Certified Autism Center™ Designation

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Emirates sets to become the world’s first Autism Certified Airline™

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Filed Under: Accessibility, Airlines, Autism, Disability Advocates, Disability Awareness, Hidden Disabilities, Parks and Public spaces, Technology, The Arts

Around the Web

March 10, 2025 by Eliana Satkin

Celebrities, major brands, and global initiatives for inclusion.

Actress Selma Blair on How Her Disability Impacts Travel

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New Filmmaking Guidelines Show Inclusion Isn’t What We Thought it Was

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Rare Accessible Ice Palace in Adirondacks

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New Training Program for Accessible Travel Planning

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Australia Doing Away with Accessible Rooms – The accessible hotel room will be a relic of the past – replaced by an integrated modularity and customization that offers personalized, universally adaptive accessibility.

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Silver Train Makes New Tracks for Inclusion in China

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The Right Equipment Gets Everyone on the Slopes at these Ski Destinations

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Honda Creates the Scenic Drive for Visually Impaired

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New Tactiles Bring Hogwarts to Life for Blind Fans

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Shark Tank India Highlights Groundbreaking Disability Innovations

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UN Tourism and AccessibleEU Partner for Global Accessible Tourism

MORE

Red Roof’s New Initiatives Give Back through Inclusion

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Filed Under: Accessibility, Blind and Low Vision Travel, Disability Awareness, Hotels, Mobility, Technology, The Arts, Transportation, Travel, Vision

PBS Spotlights TravelAbility 2024 Speaker, Taylor Aguilar’s Journey as a Blind Traveler 

March 10, 2025 by Eliana Satkin

By Jennifer Allen

Taylor was in the second year of her master’s program in film and television production when everything changed. She began losing her vision due to pseudotumor cerebri intracranial hypertension. “I couldn’t imagine letting all that hard work go for nothing,” she said. “I’m a really stubborn person… I could use the education I have to make it happen in some way, shape, or form.” And she did.

Now, PBS is broadcasting her story. 

After Taylor lost her sight, she moved to the Colorado Center for the Blind to relearn everything—from cooking and cleaning to doing makeup and using technology. Living what she once considered her worst fear, Taylor learned to trust her other senses. That shift changed not only her life but also the way she approaches filmmaking. As a casting director, for example, she doesn’t rely on facial expressions—she feels the energy of the actors. Her approach, she says, “transcends trying to see.”

Taylor became the first blind intern at the American Pavilion at the Cannes Film Festival. This was where she connected with Jake and was asked to be TravelAbility’s first Fellow. She was pushing for better accessibility in film, advocating for audio descriptions, and creating projects like The Blind Movement, a reality show and podcast focused on blindness representation.

Her efforts gained attention and she was able to pre-produce a PBS special put together with her college professor.

With this PBS special, Taylor is putting herself, her production company, and her colleagues in the spotlight. “There are no internships for people like me. People won’t take a chance on me. I need to get my work out there to show it,” she explained. “I can’t play the game like I did before. I’m still the same person I was. I’m betting on myself and my friends.”

That bet is already paying off. Her editors, cast, and crew share how they’ve learned to do their work better by approaching filmmaking in new ways. 

The special follows Taylor’s journey through film school, losing her sight, re-learning how to get through each day, returning to the film industry, and starting a family. Her work is not only proving to herself what she’s capable of, it’s showing the world the raw talent and ability that comes through working harder to find new ways to do things with a disability. It’s also showing her own blind community all that is possible. 

“The easy things have become challenges – so now I’m a survivor.” She admits that she’s standing on the shoulders of giants – “following all of the disabled who have gotten us this far – allowing us to have platforms as regular people.” But now she’s becoming one of those giants, paving the way for all who will follow. 

Taylor knows that disabled creators are an untapped resource. “When you look at disabled influencers and celebrities, the numbers are evidence that the readiness to learn is there. The industry ought to take risks on us because there’s a lot to tap into. You need to think out of the box and be pushed out of your own comfort zone – you’re missing the opportunity and you’re not creating resources for the people who will need it.” 

She believes that representation is essential for future generations, and talks about the difference awareness could have made in her own life. “I never spoke about my vision loss at 13 because I never knew anyone else like me. I was afraid if I said something, no one would let me try, I would limit my own opportunities. If I had known about the blind community then, the transition would’ve been so much easier. Awareness matters for everyone.” This is part of what she hopes to change as a film producer.

Taylor doesn’t want to be remembered as a blind producer, she wants to be remembered as a good producer. She doesn’t need to be seen as an inspiration, but she doesn’t mind being the motivation behind change.

Watch the PBS special here.

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Filed Under: Blind and Low Vision Travel, Disability Awareness, The Arts, Travel Industry People, Vision

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