TravelAbility Insider

The Intersection of Travel and Disability

Disability Advocates

Innovation of the Month: Scan Me Home

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ScanMeHome’s QR Code that Can Save Lives

The seventh annual INNOVATEAble highlighted groundbreaking ideas transforming how people with disabilities live and travel. The competition was close, with judges noting how tough it was to choose among such strong pitches. Taking second place was ScanMeHome, already making a huge impact for families living with autism. Below, founder Justin Behnke shares the story behind his innovation.

How ScanMeHome Came About

The idea for ScanMeHome came from my son, Jaxon. He’s nonverbal and autistic, and like many on the spectrum, he has intense sensory sensitivities. That meant wearables like GPS trackers or bracelets weren’t an option — he simply couldn’t tolerate them. Yet the fear of him wandering off and not being able to tell anyone who he was or how to reach me kept me awake at night.

I realized there was nothing in the marketplace that could meet his needs. Families like mine were left without a practical, immediate way to reconnect if their loved one got lost. That’s when I started building ScanMeHome: a simple, universal solution that doesn’t rely on batteries, devices, or apps — just a QR code that anyone can scan to instantly connect to a parent or caregiver.

The Problem it Solves

ScanMeHome bridges the dangerous communication gap when someone can’t speak for themselves. In those critical moments — whether it’s at an airport, a beach, a theme park, or even a neighborhood walk — a quick scan of the code gives first responders, staff, or good Samaritans immediate access to contact details and instructions to help reunite families.

Use Cases

  • Families: Parents of children with autism or other communication challenges.
  • Seniors: Those living with dementia or Alzheimer’s.
  • Travel & Tourism: Airports, hotels, and attractions offering ScanMeHome to guests, creating safer and more inclusive travel experiences.
  • Schools, camps, and events: Adding a layer of safety in group settings where wandering risks are high.

For families
Memberships start at $9.95/month or $99/year, with a 7-day free trial. During the trial, families can immediately access ScanMeHome by printing their own digital QR code or ordering iron-on tags.

For destinations & organizations
ScanMeHome also offers bulk membership programs as well as flexible short-term visitor passes, making it easy for destinations and partners to provide added safety and inclusion to the communities and travelers they serve.

At its heart, ScanMeHome was built so families like mine can experience the world with less fear and more freedom — knowing there’s always a way home.

What Would You Do? 

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Each month we address various accessibility issues that may arise within the TravelAbility community. 

What Would You Do?

Imagine you’re no longer allowed to use the words “inclusion,” “equity,” “DEI,” or “diversity” in any of your marketing or communications. How would you propose programs or initiatives that are designed to welcome and serve everyone? What alternative words or language would you use to describe those efforts?

Responses: Insider Editor, Jennifer Allen Responds

Surprisingly, we didn’t have many responses come in for this real-world problem. Perhaps it’s a little too real and a little too daunting. As someone who is actively facing this challenge, I thought I would share what I’m doing personally. It does seem strange to promote the idea that all are welcome, while deleting the terms that state it clearly, but it’s a necessity that many of us are facing.

I’m currently reworking a presentation that had been titled “Seeing the World Through Inclusion-Colored Glasses.” While it was a little tempting to replace each instance of “inclusion” with a “#!?!” to show that a “bad word” was being left out, I opted for a clearer message. I could have just replaced each I-word with “accessible,” but that isn’t what I mean. Inclusion isn’t just being able to get in and get around: it’s being made a part of all the action. 

If a program is designed to welcome and serve everyone – that’s exactly what I’ll say. If I mean that there are no stairs, I’ll say there are no stairs. If a concert hall is being inclusive through their sensory options, hearing loops, and audio descriptions I’ll describe what they’re offering. The label may not be needed when we understand how people are being welcomed and made a part of all that is being offered.

In some ways, maybe being forced to use descriptions instead of labels will be helpful to the disability community. No one likes the hotel IG posts that praise an “accessible room” without saying anything about it, because accessibility looks different for everyone. “Inclusive” used to be a feel-good label that said all were welcome. Instead, it’s time to show just how we’re truly welcoming all.

September News from the TravelAbility Community

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Sophie Morgan’s Visit to Bend Oregon Featured in Conde Nast | Outdoor Adventure Belongs to Everyone

A scenic view of Bend, Oregon, featuring the Deschutes River with people floating on rafts and kayaks. The river is lined with lush greenery and modern homes in the foreground, while the Old Mill District with its three iconic smokestacks and shops stands prominently in the background, framed by forested hills and a clear blue sky.

Bend, Oregon. It is one of those places people talk about with a kind of reverence. “Oh, Bend,” they’ll say, drawing out the vowel like there is a secret there that will only be revealed when you go. A renowned outdoor adventure capital, it draws climbers, kayakers, and powder chasers in droves. But as a wheelchair user….

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Pure Michigan | disABILITY PRIDE: How Accessible is West Michigan?

A colorful grid pattern of pastel squares in various colors serves as the background for text reading "disABILITY PRIDE" in bold lettering

Access isn’t only about ramps and doorways. It’s about being able to move, speak, live, learn and belong with independence, safety and dignity. But in West Michigan…

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Explore Minnesota | New Ely Resort Features Fully Accessible Lodging and Activities for All to Enjoy… Together

A person in a wheelchair fishes from a boat, with other people nearby and water visible in the background, overlaid with "Kare 11 extra" text branding.

Great challenges sometimes inspire great ideas.

That’s the case at one of Ely’s newest resorts, which offers a more accessible gateway to Minnesota…

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Discover Los Angeles | Los Angeles Reaffirms Accessibility Goals Ahead of 2028 Paralympic Games

A person in a wheelchair wearing a red cape poses heroically against a city skyline backdrop, embodying strength and empowerment.

Ahead of the 35th anniversary of the Americans with Disabilities Act (ADA), Los Angeles Mayor Karen Bass joined Council member Imelda Padilla, International Paralympic Committee Chief Paralympic Games Officer Colleen Wrenn, LA28 Chief…

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XRAI and Dallas Fort Worth | XRAI Glass to Pilot Real-Time Captioning and Translation at Dallas Fort Worth International Airport

A woman in casual clothes walks outside an airport terminal, pulling a wheeled suitcase and looking at her phone.

We’re proud to share that XRAI Glass has been selected to pilot our real-time captioning and translation technology at Dallas Fort Worth International Airport (DFW) this summer, helping to improve communication at some of the airport’s most critical touchpoints….

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Visit California | Visit California Launches Accessibility Hub to Support Travellers with Disabilities

A man in a wheelchair sits by a wooden bench in a grassy coastal area overlooking the ocean. He is wearing a white cap and light-colored clothing, facing away from the camera toward the blue sea and horizon.

Visit California is making it easier for travellers with disabilities to plan their perfect Golden Coast getaway with the launch of its new Accessibility Hub, an online platform designed to streamline accessible travel across the state, without wading through scattered sources….

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Wheel the World | Explore Siouxland Is Now ‘Destination Verified’ for Accessible Travel

A decorative wooden sign reading 'SI♥UXLAND' sits on a wooden table. The letters are painted in white and blue, with a red heart symbol replacing the 'O' in 'Siouxland'. Blue chairs are visible in the background around the table.

Explore Siouxland has earned ‘Destination Verified Status’ from Wheel the World’s Accessibility Verified Program.

Wheel the World is a travel platform that verifies and catalogs accessible and…

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Visit Florida | America’s Best Small Retirement Town Has Pristine Beaches, Accessible Activities, and 320 Days of Sunshine a Year

Aerial view of a white sand beach with clear turquoise water and a long wooden fishing pier extending into the Gulf. Beachgoers are scattered across the sand with umbrellas and chairs, while sand dunes with sea grass are visible in the foreground.

With 320 days of sunshine, plenty of parks, and no state income tax, Panama City Beach (PCB) is an affordable small-town gem (population 19,393) on Florida’s Panhandle that’s increasingly capturing the attention of retirees…

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Sassy Wyatt and Alex Stratikis | 8 Disabled Travellers Reveal What Makes a Destination Truly Accessible for Them in Conde Nast

A man in a light blue t-shirt stands against an ornate historic wall featuring elaborate Renaissance-style frescoes with painted panels in warm oranges and reds, circular medallions, arched windows with metal grillwork, and a central painting of a figure on a white horse.

What does it really mean for a place to be accessible? As a wheelchair user, I’ve spent the past 20 years travelling, writing, and speaking about accessible tourism. I’ve crawled off trains when assistance hasn’t…

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Las Vegas’ Harry Reid Airport Unveils Free ASL App to Aid Hearing-Impaired Travelers, Enhancing Accessibility and Communication

A pair of blue wireless earbuds sits in an open white charging case on a gray desk surface, with one earbud inside the case and the other resting beside it. In the background are blurred desk items, including a smartphone, a gold pen, a laptop, and what appears to be a blue and brown desk accessory.

In a positive move towards inclusion and accessibility, Harry Reid International Airport in  Las Vegas has introduced a complimentary service designed to assist hearing-impaired travelers….

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Advice Line: Lessons with Kristy Durso Part Four

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Lesson 4: Accessibility Sells

What’s an example of a destination that saw a clear return on investing in accessibility?

Absolutely. One of my favorite examples is Beaches Turks & Caicos, a resort that truly listened, made a change and saw immediate results.

They addressed something many destinations overlook: guaranteed accessible room bookings. In the Caribbean, it’s especially difficult to reserve an accessible room with certainty. Unlike categories like ocean-view or suites, accessibility often isn’t treated as a priority. 

But Beaches made it one.

After hearing me speak about this gap, they created a new booking category for accessible rooms in 2021. That small change, simply naming the category and guaranteeing it, was transformational. The result? It became so popular that it was harder to book than their top-tier suites.

They eventually had to double the number of accessible rooms on the property to meet demand.

Now, they’re building a new wing, and while I don’t know the exact number of accessible rooms it will include, I do know they’re adding more. That’s what happens when you truly meet a need. You see a return, not just in guest satisfaction, but in occupancy and loyalty.

They didn’t stop at basic accessibility either. At one of their Sandals properties, which caters to adults, they began offering accessible suites with luxury-level services. Those rooms are constantly booked. And that proves an important point: people with disabilities span every demographic. Some are wealthy, some are not. Some are parents, newlyweds, solo travelers. We all want options.

Too often, hotels treat accessibility as an afterthought. ADA rooms are usually the lowest tier, with sterile decor and bathrooms that feel more medical than welcoming. Even in countries like the U.S., where laws require accessible rooms across categories, enforcement is uneven. Many accessible rooms still only offer one bed, forcing families to book multiple rooms or settle for poor accommodations.

My solution? Make every bathroom accessible. Install grab bars. Widen doorways. 

These changes aren’t expensive, and they help everyone. The athlete recovering from a workout. The couple celebrating with champagne. The parent bathing a child. If you design for inclusion, those features enhance the experience instead of standing out.

So yes, Beaches Turks & Caicos is a great case study. They didn’t need a massive budget. They simply restructured their booking engine, identified a real need and saw results. That’s the takeaway. Accessibility isn’t just the right thing to do. It’s smart, scalable business.

Check back next month for Part Four! Noble Studios conducted a thorough interview with Kristy Durso going over the many facets of creating a destination that is truly for everyone. This series is pulled directly from the interview. Check out the archives for the rest of the series. Click here for the full interview. 

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Featured public speaker, accessibilities advocate, entrepreneur, Army veteran, and military wife Kristy Durso is Travelability’s Ambassedor and owns and operates Incredible Memories Travel, a full-service travel agency that assists everyone, including those with accessibility needs. She has three children, one who has autoimmune issues and food allergies, another on the spectrum, and another with cognitive and intellectual disabilities. 

Champions of Change: David Kinzelman Pilots Progress at United Airlines 

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David Kinzelman smiles in a gray suit.

“Several things in my personal life have helped me better understand the challenges people with disabilities often encounter,” Kinzelman shared. “My aging parents, for instance, now sometimes require accessibility devices when they travel. I also have a family friend with a disability who requires a wheelchair for mobility.”

As the executive sponsor of Bridge—United Airlines’ business resource group for people of all abilities—Kinzelman is in a position to do more than observe. He’s helping to shape the airline’s accessibility strategy from the inside out. “Although our teams around the world work hard every day to accommodate the needs of all our customers and safely handle their mobility devices, we see more opportunities to make the experience even better,” he said.

Embedding Accessibility into Every Decision

At United, Kinzelman’s goal is clear: “Our top priority is to provide a safe and comfortable journey for all our customers, especially those who require additional assistance.” Accessibility, he said, is something the company strives to embed into every decision. “When we make the travel experience more accessible for those who need it, we make it better for everyone.”

Building on 15 Years of Progress

United has taken several concrete steps to back up that philosophy. Fifteen years ago, the airline created the Accessible Travel Advisory Board, which includes 10 leaders from the disability community. The board provides consistent feedback and shares best practices from across and beyond the airline industry.

“More recently – in 2023, we became the first U.S. airline to add Braille to aircraft interiors so travelers with visual disabilities can navigate the cabin independently, and this year we introduced placards that add tactile elements for those who don’t read Braille,” Kinzelman shared.

Practical Tools for Wheelchair Users

The airline also launched new digital tools and policies for passengers who use wheelchairs, including a filter to help determine which aircraft can accommodate specific mobility devices. If only a higher-fare flight can accommodate a wheelchair’s size, United refunds the fare difference.

“So far, more than 25,000 customers who travel with wheelchairs have already used the tool since it launched,” Kinzelman said.

Feedback from those customers helped contribute to a nearly four-point improvement in customer satisfaction scores compared to a year earlier.”

In October, United announced a new partnership with the United Spinal Association, bringing in their expertise to help improve accessibility throughout the travel experience.

Enhancing the Journey at Every Touchpoint

Kinzelman noted other ongoing improvements as well: “Our seatback entertainment screens now offer a wider range of accessible features such as closed captioning, text-to-speech controls, magnification, explore-by-touch capabilities, and audio-described movies. We also recently enhanced our mobile app’s support for assistive technologies and offer customers more tools to find accessibility services at airports.”

Internally, United’s Bridge employee group is helping to ensure the workplace is inclusive and supportive of employees with disabilities. “Our employees help create a workplace environment where all can strive to achieve their maximum potential and support our commitment to being an ally for customers with disabilities,” Kinzelman said.

Overcoming Complexity with Collaboration

Building accessibility across a global airline isn’t simple. “With a company as large as ours, there are many different work groups that touch the travel experience for our customers. Many teams must come together to make change,” Kinzelman explained.

To solve this, United created a centralized team to oversee accessibility efforts and serve as a hub across the organization. “This is important in ensuring as consistent of a travel experience as possible while customers transit more than 350 United locations around the globe,” he said. “This team is listening to our customers with disabilities every day and working to make us better.”

Looking Back and Moving Forward

When asked what accomplishments he’s most proud of, Kinzelman expressed that what makes him proud is, “The way United has created a welcoming and safe space for customers and employees of all abilities. Our different abilities create our collective strength, and we will continue to focus on strengthening that culture.”

His inspiration comes from travelers themselves. “Candidly, I am inspired by those who do not let a disability limit their ability to travel to see family, friends or exciting locations around the globe,” he said. “We will continue to do everything we can to remove barriers and enhance their experiences.”

For others hoping to advance accessibility in 2025 and beyond, Kinzelman’s advice is both simple and powerful:

Making real, demonstrable progress is a long journey, but you can start by simply appreciating that a certain percentage of the population—customers, employees, neighbors in your community—have special needs. Including and listening to that population creates opportunities, expands your reach and builds an organization that people want to work for and do business with.”