Virgin Atlantic’s latest customer service initiative was developed after research showed 20% of those who fly have a disability, and 70% of these people have a hidden disability. READ MORE
Airlines
New Digital ‘Card Decks’ Help Special Needs Travelers Navigate Las Vegas Airport
The in-airport travel app provides step-by-step instructions to walk a person through the airport in a way that’s easy to understand. McCarran will be the first in the nation to use it. READ MORE
The Special Passenger Code Travel Agents and Others Should Be Using More Often
A simple code helps airlines anticipate the needs of travelers with intellectual and developmental disabilities. But it is rarely used. One campaign hopes to change that before the Special Olympics World Summer Games 2019. READ MORE
British Film Helps Wheelchair Using Airline Passengers Understand Travel Basics
UK charity Queen Elizabeth’s Foundation for Disabled People (QEF) is addressing issues faced by wheelchair users when traveling by air, through the launch of a unique film, Your Guide to Flying with a Disability. Now people thinking about flying with their powered wheelchair can see exactly what’s involved when taking a flight as the film shows every stage of the journey.
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What Is This Airline’s Policy on Wheelchair Passengers Traveling Solo?
A passenger in wheelchair claims an airline would not let her board because she was traveling alone. Industry officials say the airline does not have clear policies after she tweeted about her issue with the Hong Kong Airlines. READ MORE