Visit Baltimore, the city’s destination sales and marketing organization, has unveiled a new accessibility resource for the local hospitality industry, restaurants, museums and other attractions as part of its Warm Welcome inclusivity program, with guides on disability identity, etiquette, needs and preferences.
The Warm Welcome program was created to promote the destination’s inclusivity, regardless of gender identity, race, nationality, ethnicity and disability. Local businesses, hotels and attractions are encouraged to take the pledge to commit to training staff on bias, accessibility, race and more, and are provided with a toolkit of resources for training.
The training is presented by Visit Baltimore and DEI (diversity, equity, and inclusion) and Accessibility expert, Melanie Hood-Wilson, owner of Melanie Hood-Wilson and Associates and Director of Special Populations at the Community College of Baltimore County.
Once the organization finishes training with its entire staff, they’ll be provided with a Warm Welcome kit, including a window cling to show that they’ve completed the training.
A Warm Welcome training module on the LGBTQ+ community will be released later this year.
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