The Five Worst Mistakes Hotels Make When Working with Disabled Guests

In an article shared by Hotel Management, Elliott Mest identified 5 mistakes hotels often make when working with disabled guests.

He writes, “The lion’s share of hotel operators mean well, but no good deed goes unpunished if it results in embarrassment or comes off insulting.”

Key to serving the disability community is an understanding of guest expectations and respecting boundaries that should be general norms for behavior.

To read more about what hotels can do to create a welcoming environment for disabled people, see the full list of five mistakes hotels can avoid making if they want to properly serve disabled travelers in the Hotel Management article.