Disability charity Leonard Cheshire and Expedia Group, one of the world’s largest online travel agencies, joined to produce the “Breaking Down Barriers to Travel” report. The report provides a roadmap for the travel industry to be more inclusive – with four recommendations for achieving that goal:
- Design experiences (such as using an airport or hotel) to be barrier-free
- Make all information clear
- Provide inclusive customer service
- Include disabled people in design and decision-making
The report shares a number of case studies to reveal how travel providers have approached the challenge of creating accessible travel products and services.
Michael Davis Velasco, Chief Inclusion and Diversity Officer at Expedia Group, said “We know that travel isn’t always easy, but by sharing insights and best practices believe that together with our partner and peers, we have the opportunity and responsibility to create frictionless travel for people with disabilities.”
To read the full report, click here (PDF).
SUBSCRIBE TODAY!
You must be logged in to post a comment.