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The Intersection of Travel and Disability

American Airlines Backpedals After Wheelchair Travel Blogger Speaks Out

November 28, 2020 by Jake Steinman

American Airlines planes at Chicago Airport, city skyline in background.

Last month, American Airlines made headlines after it refused to transport WheelchairTravel.org Founder and TravelAbility Advisory Board member John Morris, citing a new airline policy that deemed his power wheelchair too heavy to fly.

John, who has flown more than a million miles as a wheelchair user, took his case to the media, generating coverage by NPR, Travel + Leisure, The Dallas Morning News, Forbes and numerous other publications. Following the original NPR story, American Airlines stated that it would review its policy and “ensure all customers can travel wherever American flies.”

Last week, the airline announced that it had reversed the policy, allowing power wheelchair users like John to fly once again. Congratulations, John, on your successful advocacy campaign!

To read the latest NPR story, click here.   -JS

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