It’s no secret that the airline industry has a dismal record when it comes to offering quality service to travelers with disabilities, particularly passengers who depend heavily on airport porters and wheelchairs. So last month, when a local news station reported that an elderly woman was abandoned in her wheelchair overnight by a porter closing up for the night at Chicago’s O’Hare airport, many believed the accusations to be true. But wait—not so fast. Before you come to any conclusions, you should know that video footage of the event revealed a very different story. Read more.