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The Intersection of Travel and Disability

Disability

British Artists with Disabilities Show You How They’d Make Guests Miserable

January 20, 2020 by Denise Brodey

artist in over alls sits on motor scooter in what looks to be a woodcrafters shop
Samuels is an artist with a sense of humor and he’s using it to show how important accessibility in housing is. photo credit: DANIELLE BOWER

 Artist Christopher Samuel, who uses an electric wheelchair, knows how inconvenient and frustrating hotel rooms can be for people with disabilities. He spent three months in transitional housing in an inaccessible hotel room as disability agencies found a place for him, according to a story by Ian Youngs in BBC.COM. He had three words to describe the experience to you: Frustrating and sometimes humiliating. But it also made him industrious.

To call attention to the housing and accommodation issues in the U.K. he created a room that was completely inaccessible for people without disabilities. “I knew people would find [the room] amusing at first, but in reality, when you live that every day it’s not funny anymore,” says the artist. 

OUR TAKE: Frustrating and inconvenient. When you speak with people with disabilities, those words are a common thread. Awareness of how people who use wheelchairs and motorized devices to navigate the world is scarce in the travel business. The room inspired other artist to create their own personalized rooms. What’s the famous line? In so many words, it’s that art is not supposed to change the world, but to change perceptions—the way we see the world. As changemakers in the hospitality business, it’s our opportunity to make a huge difference in people’s lives, simply by changing the way you look at things.

OUR TAKE: Frustrating and sometimes humiliating. We hear those words often from people with disabilities. Awareness of how people who use wheelchairs and motorized devices to navigate the world is scarce in the travel business. The room inspired other artists to create their own personalized rooms. What’s the famous line? In so many words, it’s that art is not supposed to change the world, but to change perceptions—the way we see the world. As changemakers in the hospitality business, it’s our opportunity to make a huge difference in people’s lives, simply by changing the way you look at things. READ MORE OF THE STORY, here.

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Filed Under: Disability Advocates, Mobility, Uncategorized Tagged With: accessibility, artists, bbc.com, Disability, mobility

Some Airlines Are Still Damaging Wheelchairs at Ridiculously High Rate

July 25, 2019 by Denise Brodey

Senator Duckworth in a wheelchair at a. Democratic eventFirst, the good news: Since U.S. airlines began tracking and reporting the number of wheelchairs/mobility scooters damaged in December of 2018, there’s a clear improvement! But there’s still a lot of room for improvement. At TravelAbility Insider, we’ve been tracking the numbers and, in honor of the law’s most outspoken and effective advocate, Senator Tammy Duckworth, we’ve named it The Duckworth Wheelchair Damage Report. Here’s the short story:

American   7.2% to 4.68%
Frontier      5.31% to 2.31%
Jet Blue     4.01% to  1.39%
Southwest 6.46% to 1.28%

 

The Duckworth Wheelchair Damage Report

 

 

 

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Filed Under: Airlines, Disability Advocates, Mobility, Transportation, Travel Tagged With: advocate, airlines, Disability, Senator Duckworth, travel, Wheelchair

People With Disabilities Want to Make Over the Travel Industry

July 25, 2019 by Denise Brodey

beard welcoming a woman to a boutique hotel she is smiling.The travel industry need not be afraid of the seemingly high cost or complicated business of accessibility, according to a recent piece in Forbes. Progress with accessibility can be achieved one tiny step at a time by asking visitors with a disability what can be done to make their experience more enjoyable.  Sometimes it’s a simple, but obvious service request that costs nothing like having check-in staff come out from behind the counter to onboard someone in a wheelchair, or it might be an inexpensive product or app that can fill the gap between legal compliance and pleasurable experiences.. 

OUR TAKE: Just like everyone else, the disability community wants to be heard. Listening to their needs conveys respect and eventually can result in incremental changes. In aggregate, these small changes will, over time, position hotels and attractions as ready to welcome the estimated 30% of the population who will have a disability in their lifetime. It’s not just the right thing to do, it’s the right business move to make now. 

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Filed Under: Accessibility, ADA//Law, Disability Advocates, Hotels, Travel Tagged With: Disability, travel

Will the Supreme Court Hear Accessible Website Case Over a $3 Coupon at Domino’s Pizza?   

July 25, 2019 by Denise Brodey

Domino's pizza box (closed) with a drink and sanitary wipe“Last fall, Jason McKee was bouncing around business ideas with two friends when they realized something: all three had a family member or friend with a disability, that made it difficult to access the internet,” according to a report in marketplace.org. The story goes on to say: “They soon discovered something else: people with disabilities, specifically those who are blind or visually impaired, were filing Americans with Disabilities Act lawsuits against businesses over website accessibility issues. And many of them were winning. “

“We all got together and realized the size of this marketplace,” McKee said. “Basically, the entire internet has to be retrofit,” the story explains. “The Supreme Court is currently considering whether to take a web accessibility case brought by a man who is blind against the pizza chain Domino’s, for not making its website and mobile app accessible to him.”  

OUR TAKE: In most markets, you need both people focused on the little details and the people above, who can understand the bigger picture. This holds true for web accessibility. But in 2017, when the current administration abandoned its effort to evaluate whether new accessibility rules were “necessary and appropriate” it left both people with disabilities and the businesses being sued by them in a sort of no man’s land. The most positive outcome has been more companies cropping up to help businesses stay on top of their website and understand what needs to be done to help make the web accessible for all, no matter how slowly that process may go. Several of these experts will be speaking at TravelAbility Summit 2019 in November.

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Filed Under: Accessibility, ADA//Law, Food Tagged With: advocacy, Disability

New IATA Resolution Addresses 30% Rise in Wheelchair Requests

June 25, 2019 by Denise Brodey

Requests for wheelchair assistance skyrocketed to 30% between 2016 and 2017, “putting a strain on the quality of the service provided, reports the International Air Transport Association (IATA) in a recent press release. (The average increase in requests between 2010-2018 was 17%, according to Open Doors Organization.)

At their Annual General Meeting, IATA overwhelming passed a resolution that promises the organization will have two new priorities: First, to work with airports to ensure that wheelchair assistance is available to those who need it. Second, to dramatically lower the number of mobility devices (scooters and wheelchairs, for example) that are damaged or lost in transport.READ MORE

OUR TAKE: If they’re smart, they’ll be speaking with Senator Tammy Duckworth (D-IL), who has made it her mission to see that airlines are accountable to the public for damage done to wheelchairs. Legislation sponsored by Duckworth now requires airlines to report wheelchair damage monthly. If the IATA resolution is any indication, Duckworth’s advocacy is already having a profound effect on the industry. TravelAbility Insider has been tracking the results in our Duckworth Damage Report.

All airlines ranked by the number of wheelchairs damaged in one month and YTD

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Filed Under: ADA//Law, Airlines, Disability Advocates, Mobility Tagged With: Airport, Disability, travel, Wheelchair

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