TravelAbility Insider

The Intersection of Travel and Disability

Vision

Hidden Camera Investigative Report on Traveling with a Disability

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A woman in a wheelchair with an unattached oxygen tube on her shoulder, looking into the camera with a concerned expression

Sylvia Longmire’s trip on Greyhound went fairly smoothly in part because the accessible bus had removable seats so that Longmire could remain in her own wheelchair (see related story in this issue). That’s not an option on airplanes, which can create a whole set of problems for passengers who use wheelchairs.

CBC News of Canada provides a powerful first-person view of the experience by using a hidden camera while accompanying Alessia Di Virgilio on an Air Canada flight. The trouble started several days before the flight when Di Virgilio notified the airline of her booking, as required. Despite the advanced notice, Di Virgilio did not receive a confirmation of her reservation until 24 hours before the flight. And when she arrived at the airport in her power wheelchair, no one at the gate had been alerted so it took 40 minutes for a crew to arrive to transfer her to an airline seat. The transfer is painful to watch as the ventilator becomes disconnected, a lift falls on her head, and her foot gets stuck. Meanwhile, her wheelchair is sitting out in the rain.

One crew member explains that he hasn’t been trained on the lift equipment for more than seven years.

“I did not feel safe,” Alessia Di Virgilio said after the incident.

The Air Canada flight is the centerpiece of a CBC expose of traveling with a disability. Other segments feature a woman with narcolepsy who is repeatedly turned down by taxis and rideshare drivers because of her large service dog—despite company policies that guarantee accommodating service animals. The third segment tracks the journey of a blind man trying to navigate the transit system. It’s a risky proposition with a lack of audio assistance in key spots, like trying to find the door of a subway car with the clock ticking.

The report has triggered a federal government investigation. Read more.

Watch the 22-minute video

TravelAbility TakeAway: It’s no surprise that this unprecedented investigation by CBC has launched a federal investigation in Canada. The video is hard to watch as we witness some of the indignities and injuries Alessia Di Virgilio had to endure. The physical and emotional pain of her airline trip is evident on her face as she moves from frustration to anger and fear to deep sadness. Deep appreciation and admiration to CBC and its hidden camera for putting us right there beside her—and to the other two travelers as well.  

Travel Oregon Awards 3.6 Million in Grants for Inclusive Tourism

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Woman using a wheelchair on a beach with steep cliffs rising out of the ocean

As part of an ongoing and far-reaching statewide initiative, Travel Oregon has awarded $3.6 million in competitive grants to DMOs, attractions, and cities for inclusion and accessibility projects.

The grants program targets funding for accessibility and inclusivity for underserved and under-resourced communities including people with disabilities, BIPOC, Oregon’s nine federally recognized tribes and LBGTQIA+. Funded projects reflect and align with Travel Oregon’s vision of a welcoming destination where tourism drives economic prosperity, benefits the natural environment and celebrates rich, diverse cultures—and must improve tourism infrastructure or enhance promotion of accessible and inclusive tourism.

“To say I’m inspired by the potential of this year’s grant awards would be an understatement,” said Todd Davidson, CEO of Travel Oregon. “Upon completion, each project will make a substantial impact on the accessibility and inclusivity of the tourism industry in Oregon, supporting Travel Oregon’s vision of a welcoming destination for all where tourism drives economic prosperity, benefits the natural environment and celebrates rich, diverse cultures.” Read more.

TravelAbility TakeAway: No question that Oregon is one of the key states to watch for leadership on inclusive and accessible travel. As we reported in last month’s Insider, Travel Oregon had the largest contingent of attendees at the Emerging Markets Summit in Savannah in August, with more than 30 staffers. They are using the TravelAbility network to great advantage, studying model initiatives from around the country and the world and turning that research into sustainable practice.

What Does a Braille Business Card Communicate?

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A braille business card paired with a logo of Blind in Mind: The Braille Superstore

In a thoughtful commentary on his Evengrounds blog, Tom Babinzski considers all angles of why you may or may not want to invest in a braille business card. In one telling statistic, Tom illustrates how small the audience may be for the practical use of the card: “I have only found information from the United States,” Tom writes, “but approximately 90 percent of people without functional vision do not read braille.” On the other hand, 90% of people who are blind and in the workforce read braille; the card may also have its benefits in the way it signals your commitment to inclusivity. Read more.

Our TakeAway: It’s not for everyone but the braille business card has its uses depending on your business and target market—although the uses may be more symbolic than practical. It may be prudent to print two sets of business cards.

Visit Florida partners with UK Travel Industry Mag to Offer Online Accessibility Training Seminar for Agents

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Information about the webinar on accessible travel, which includes a reference to a free on-demand viewing option

London-based TTG hosted its first webinar on accessible travel last month in association with Visit Florida. An on-demand recording of the webinar is available for free download. Speakers included:

  • Lynne Kirby, managing director, Enable Holidays
  • Monique Jarrett, model, influencer and diversity advocate
  • Richard Thompson, co-founder, Inclu Travel
  • Narelle McDougall, general manager, Amilla Maldives

The opening session featured a presentation by Visit Florida detailing what the Sunshine State is doing to make its tourism industry more accessible and inclusive. Read more.

Our TakeAway: Smart idea for Visit Florida to tap into the reach of TTG to share their insights and experience on the journey toward more inclusive travel. 

Belgium Destination Launches Plate-like Brochures for Deaf and Blind Visitors

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Our Takeaway: This groundbreaking technology enables blind or deaf visitors to access videos with professional level audio descriptions and sign language interpreters that can be accessed by hovering the phone over a QR code on each page. Attendees at The Emerging Markets Summit in Savannah will be able to feel and touch the actual English language versions of these books as well as the meet the developer, Alain Cloet founder of Picture Live, in person.  

The city of Ghent has launched a hardbound tourist itinerary book for hearing and visually impaired visitors, as reported by Belgian news outlet VRT. The campaign includes special booklets which contain tactile pictures of seven attractions in the historic center of Ghent, along with an audio description that people can listen to via their cell phones. There is also a version with sign language.

“It is a booklet with plates of seven Ghent sights you can touch,” Alain Cloet, who came up with the idea, told VRT. “Tactile plates are photos covered with a tactile layer. The tactile plates include an audio description that people can listen to using their mobile phones. There is also a version using sign language. A video will appear on your mobile with a sign language interpreter explaining the sight.”

The walks include a QR code to activate audio description and a link to videos in Flemish Sign Language. On the smartphone, visitors can listen to a description or watch a movie in Flemish Sign Language. The designers will continue to develop and refine the product so that it becomes even more accessible and user-friendly. Read More.