TravelAbility Insider

The Intersection of Travel and Disability

Vision

Mike May, New Advisory Board Member, Comes Crashing Through

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Mike May is the subject of the book Crashing Through by Robert Kurson.

Mike May, New Advisory Board Member, Comes Crashing Through

Mike May broke world records in downhill skiing, joined the CIA and has been a successful entrepreneur for decades. As if that weren’t enough to make him a compelling hero for a book about his life as an adaptability advocate, there’s more. May, who was blinded by a chemical explosion at age 3, is one of a handful of adults offered the chance to have a  revolutionary stem cell transplant surgery to  restore his vision. At the time, 1999, there were fewer than 20 cases, but he went on to have the risky surgery and is now recognized on a national level as a champion for adaptive technology and sports. 

Today he is the chief evangelist for Access Explorer, a navigation company. He was previously Executive Director of the Workforce Innovation Center at Envision in Wichita Kansas, CEO of the Lighthouse for the Blind in Seattle and CEO/Founder of Sendero Group, makers of accessible navigation products. He was a member of the White House delegation to the 2010 Paralympics and has been inducted into the U.S. Association of the Blind Hall of Fame. The book on his adventures is written by Robert Kurston and titled Crashing Through (it will also be turned in to a film.) You can meet Mike May and learn more about his story at TravelAbility Summit on November 11-13 in San Francisco. We are also pleased to welcome May to the Advisory Board this month. “As a technology entrepreneur, disability advocate and fearless leader of change in the travel industry, Mike brings a rare combination of skills to the Summit,” said Jake Steinman, founder of TravelAbility Summit. “I knew as soon as we spoke that he would be a strong advocate and collaborator for the blind along with the outstanding travel experts we will have at the Summit.”  

Don’t Miss Out on Expert Advice at TravelAbility Summit! Meet A Few of Our Superstar Speakers

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Meet two of our superstar speakers—and watch for more updates on our speaker’s page. There’s really a lot of talent and expertise in our lineup. Start here:  

Eric Lipp is the founder and executive director of the Open Doors Organization (ODO), which commissioned groundbreaking research on accessible travel identifying the untapped market at 17.3 billion dollars in 2015. He started ODO after personally experiencing the restrictions that people with disabilities face in everyday life. (Eric was diagnosed with Von Hippel Lindau disease at age 30, which resulted in a tumor growth on his spinal cord, ultimately limiting his mobility.) In 2014, Open Doors launched Open Taxis, a centralized taxi dispatch for wheelchair accessible vehicles in Chicago with over 350 vehicles. Passengers can either call Open Taxis for service or use its smartphone app that includes key features such as estimated wait time and an estimated fare quote.

Marc Garcia is president and CEO of Visit Mesa. Under Marc’s leadership Visit Mesa has become the country’s first-ever destination marketing organization designated as a Certified Autism Center by the International Board of Credentialing and Continuing Education Standards (IBCCES). As a parent of a child on the autism spectrum, Marc has raised the bar in the city of Mesa by requesting partner businesses in the hospitality community follow their lead to undergo autism training. Guest-facing staff at Mesa businesses are actively being approached and will complete autism sensitivity and awareness training within the next six months. Prior to joining Visit Mesa, Marc was vice president of Visitor Marketing & Community Development for the Greater Phoenix Visitors & Convention Bureau.

photo of Suzanne Boda courtesy American Airlines PR;  photo of Marc Garcia courtesy IP Photography

You can find out more about all of the speakers on our site, here. 

REGISTER NOW for the two-day event in San Francisco this November! REGISTER NOW

 

 

 

50 “Accessible Hacks”​ to Make Travel More Enjoyable for People with a Disability

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balloons made into the numbers 5 and zero floating in the sunlight next to some orange balloons with trees in the background

TravelAbility Summit is dedicated to improving travel experiences for people with disabilities that will be held in San Francisco November 11-13, recently released the names of 50 technologies, products, and services that will help the travel industry level-up their accessibility. The 50 final products make travel easier for all and were based on the feedback of people with disabilities, technical experts and disability industry leaders. Through the process of vetting 200 products, we learned an important lesson: There is no one product that works for everyone, which at first can make choosing products for your customers overwhelming. But there is a common need for trusted advice. That’s where we knew we could help.

The number one question we get from the travel industry is, how do I get started with an accessibility plan—and how can I do it on a budget? Our advice is to start anywhere—hack the system and try whatever you think will work best for your hotel, destination, attraction or museum.

The hacks are an eclectic mix of tools and devices that range from a portable wheelchair ramp to a free app with 2 million volunteers who can become the ‘eyes’ of a traveler who is visually impaired. There are also larger, business-oriented hacks, such as TravelTripper, a platform for making a hotel’s booking and browsing experiences more accessible. The travel market is already exploding with requests for more accessible ways to book rooms, see cities and set out on adventures without barriers. When you have to get started somewhere, you get creative. The 50 Hacks is a great place to do both of those things.

For those who may be skeptical, think about this: the hotel or attraction that has thought ahead to meet the needs of a person with a disability will find the most loyal customers the travel industry could have. And we’ve hacked the process for you.

A final word about our methodology: Four members of our team examined websites and/or conducted interviews with executives over a 7-month period; conducted interviews with several special needs travel agents, media, and members of the disability and travel communities, often in-person at conferences and expo trade events. Additionally, we crowdsourced input and recommendations from the most popular disability media and blog posts using a series of Google keyword alerts. The team also had in-depth discussions with flight attendants, airport wheelchair attendants, and travelers who have disabilities who used the products themselves.

For a full list of hacks to help you get started on your accessibility journey, click here.

Why Do Service Dogs Get the Short End of the Stick?  

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It’s a common ocwoman kneeling next to Labrador who has a service collar on she is hugging the dog.currence. Someone rolls into a restaurant with a well behaved and vigorously trained service animal, and the hostess looks down with a smile and says, “I have to ask, is this a service animal?” “Yes” replies the hungry patron who just drove 2 hours to meet their friends here. “Ok, let me show you to your table.” The guest rolls to their seat, with the dog heeling obediently by their wheelchair. 

Moments later, the manager approaches, May I see your dog’s papers? Suddenly, what was supposed to be an enjoyable evening quickly evolves into an embarrassing and uncomfortable scene. While this is frustrating to those who need service animals for legitimate disabilities, the unfortunate proliferation of fake service animals is also frustrating to business owners, according to pushlivingadvisors.com

OUR TAKE: Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.

photo courtesy: Colorado Service Dogs 

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Why 285 Million People Worldwide Can’t Navigate Your Hotel or Airport

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The very existence of a tool that can map public indoor spaces is a big deal for travelers who are blind or have low vision, especially in cities and towns struggling with budget cuts, according to a recent piece in WIRED. The author interviewed the Louisville, Kentucky CEO who created the mapping tool who said, “It’s really wonderful to hear people say, ‘I can walk through malls or walk through venues without this sense of hopelessness or of missing information’.”  Find out more about Access Explorer here. (Access Explorer is available for Android phones and is available as an iTunes app.) READ MORE 

OUR TAKE: New research shows that national study that shows cases of blindness will double in the United States by 2050—and that doesn’t include the 16 million Americans expected to have difficulty seeing. A researcher at the National Institutes of Health is quoted as saying, “These findings are an important forewarning of the magnitude of vision loss to come.” One great resource for collateral is BrailleWorks.com, which helps to create menus, maps and other materials for the millions who can’t read documents because of visual impairment or blindness; they also do audio.

 

photo courtesy Access Explorer