TravelAbility Insider

The Intersection of Travel and Disability

Travel Industry People

Accessibility Champion: Alison Brooks

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Vice President, Destination Experience & Advocacy, Visit Mesa

Q: When did you begin focusing on accessibility in your destination and what was the impetus for wanting to make your destination more accessible?

A: Mesa became the first-ever Autism Certified City (IBCCES) in 2019. The response was so very positive, that we soon realized that inclusion through accessibility was a community shared value and we knew that we wanted to further expand accessibility through technologies, programs and education that would make a better experience for our visitors and residents alike.

Q: What are your main responsibilities and tasks in your organization?

A: I oversee our Diversity, Equity, Inclusion, and Accessibility efforts, our partnership program and assist our CEO with governmental affairs.

Q: Aside from budget, what are the most difficult obstacles or barriers that you face regarding the advancement of accessibility in your destination?

A: In a city so large (over 500K population), along with over 4 million visitors, the most challenging thing is bringing awareness to the many offerings we have in Mesa. The Hidden Disabilities Sunflower Program, Aira, Wheel the World partnership, autism certification, and Threshold 360 virtual tours from the accessibility perspective, are all fantastic ways that help people prepare for and enjoy their experience while in Mesa.  We do advertise these programs regularly through many platforms, as well as share them on our website and social media, but it still can be difficult to get the word out!

Q: What initiatives have you undertaken to improve accessibility in your destination, and which are you most proud of?

Quote: Drip learning will be a huge focus for us in 2024.

A: The Hidden Disabilities Sunflower Program, Threshold 360 virtual tours, Aira, Wheel the World and Able Vu partnerships, and autism certification are all programs we’ve put into place for our destination. It’s hard to choose one that I’m most proud of, but I would say that I’m proud that Visit Mesa was the first to partner with many of these programs and work side-by-side to help implement their product into a destination. Becoming the first Verified Destination through Wheel the World was definitely icing on the cake.

Q: Who do you follow? Name an organization/company/individual you look to for ideas or inspiration.

A: Visit Tampa Bay does an amazing job with their accessibility and storytelling of inclusion overall! Of course, I have to give a “shout-out” to Travelability, as Jake Steinman and his team continue to make a profound impact on destinations becoming more accessible.

Q: What are your plans around accessibility in 2024?

A: We will continue to measure engagement with the programs we have in place now. Additionally, drip- learning will be a huge focus for us, as I strongly feel that education creates confidence for our partners to better serve guests with disabilities. I cannot share yet, but I can say we are working on something that could positively impact a lot of visitors and residents in the very near future.

TravelAbility Welcomes Eight New Advisory Board Members

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As evident from this jam-packed newsletter, TravelAbility is growing. In addition to launching new partnerships and initiatives, we are broadening and deepening our leadership by expanding our advisory board with a stellar group of executives, advocates, and industry insiders:

Suzanne Edwards, Head of Accessibility Standards, Airbnb. She is a wheelchair user and a surfer/para-athlete who will help Airbnb prepare for hosting Paralympians in 2024. Read more about Suzanne.

Curt Cottle, Senior Policy Advisor, National Tour and Travel Office (NTTO) . He represents the travel industry’s voice within the U.S. Department of Commerce. Read more about Curt.

Lesly Simmons,  Head of Community Innovation, Amazon. She is a pioneer in the event industry who created and curated impactful experiences for Amazon’s events division. Read more about Lesly.

Chris Collinson, Entrepreneur and Investor. He founded Connect and grew it into a strong leader in the meetings and events industry over 20 years, before retiring.  Read more about Chris.

Sophia Hyder Hoch, Chief Diversity Officer, Destinations International. She is our main contact as we work with DI to make accessibility available to all their 700+ destinations. Read more about Sophia.

Jason Holic, Sr. VP, Operations and Community Involvement/former politician, Experience Kissimmee. He has shown his ability to provide TravelAbility with insights on how to use data and creativity to motivate partners to adopt accessibility. Read more about Jason.

Alexander Hauerslev Jensen, Accessible Partnerships, Google, who helps create pathways to Google products that enhance the experiences of users with disabilities. Read more about Alexander

Rebcca Stair Gill,  VP Business Development, TravelAbility and publisher of Accessible Journeys.  She is a skilled marketer and builder of strategic, branded, social content partnerships. Read more about Rebecca.

View the full advisory board here.

Tips on Accessible Solo Travel by Chelsea Bear, a TravelAbility Board Member

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Woman wearing sunglasses and smiling as she stands in front of a body of water

Research. Planning. More research. Repeat.

That’s the message threaded through Chelsea Bear’s Trip Advisor article on solo travel for people with disabilities: You can’t be overprepared.

Chelsea confesses that as a person with cerebral palsy who uses an electric scooter, she used to think that solo travel was not an option for her.  Now, she writes, “at age 30, I can happily say that my younger self’s beliefs and fears were completely wrong—I’ve traveled to 10 countries outside of the United States and dozens of states domestically.” In addition to tapping her own experience, Chelsea shares tips from leading travel influencers including Corey Lee, Sylvia Longmire, and Houston Vandergriff. Tips range from zip ties to extra batteries to mapping every conceivable destination and resource ahead of time. Read more.

How to Ride the Greyhound Bus as a Wheelchair User

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Greyhound logo beside an image of a bus employee operating a wheelchair lift connected to a bus

Award-winning travel blogger Sylvia Longmire has put a whole lot of miles on her electric wheelchair. She has visited 57 countries, 48 of those as a wheelchair user and 34 of those by herself. Along the way she has written four books and launched a consulting business.

For her latest adventure, she decided to leave the driving to Greyhound on a trip from Minneapolis to Fargo, North Dakota—her 50th state. Longmire shares her experience from the booking of a ticket on an accessible bus (accessible except for the bathroom) to tracking the on-time performance of each leg of the journey to assessing the pros and cons. Pictures included. Read more.

TravelAbility TakeAway: Longmire’s account of her Greyhound trip doesn’t make bus travel look easy but she does make it look doable in a wheelchair. And preferable in some important ways to the alternatives. One of the surprises of her trip was the on-time performance of the buses she took. That hasn’t typically been our experience.

Make Your Parades More Accessible with a “Sensory Block”

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Woman standing near home plate of a baseball field, smiling into the camera

In her 15 years working for the Midlands Michigan Parks and Recreation, Marcie Post has left her mark all over the city. And that mark has been an A for Accessibility as the first priority.

Post serves on several boards and advocates for inclusion at every turn. Last year she led the construction of Miracle Field, a soft-surfaced baseball diamond for athletes with disabilities. And when she was recently offered the role of Grand Marshal of the Midland Santa Parade, she saw it as more than a ceremonial role. She introduced the idea of a sensory-free zone along the parade route.

“We’re asking the people in the parade to not play their instrument or not flash their lights or not honk their horns for one block, totally doable,” says Post. “By doing that, it now creates that inclusive environment. It’s a no-brainer.”

The parade organizers, Nicki and Steve Smith, said they selected Post as grand marshal because of her dedication to the community and her leadership on inclusion.

“She is a wonderful asset to the community,” Nicki said. “She saw a need and she acted on it. And she brought others along with her.” Read more.

TravelAbility TakeAway: It’s wonderful to see champions of accessibility recognized for their contributions to the community. And rather than simply accepting the honorary role of parade grand marshal, Marcie Post saw it as another opportunity to make life a little more enjoyable and equitable for individuals with disabilities.