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The Intersection of Travel and Disability

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When an Airline Can’t Accommodate a Superfan’s Wheelchair, Beyoncé’s BeyHive Springs Into Action

September 26, 2023 by Dan Tobin

Jon Hetherington,smiles as he holds up a photo of Beyonce on a horse in a western costume.. (Photo credit: Jon Hetherington.)

“So after 25 years. I’m not seeing Beyoncé tonight… ableism strikes again.” That was the statement Jon Hetherington posted to Tik Tok after His electric wheelchair was deemed too tall to fit through the door of the plane that was to fly him from Eugene, Oregon to Seattle for the Beyoncé show. 

The Alaska Airline crew tried to find Hetherington another flight on a plane that could accommodate his wheelchair; an Airbus, but the only one available would get him there 12 hours too late.

Fellow superfans in the BeyHive saw Jon’s post on Tik Tok and worked with Beyoncé’s team to fly him down to Arlington, Texas for the next show. The show was a once-in-a-lifetime event, but the travel obstacles were all too familiar. 

“We have not built our society or this country in a way that is fully inclusive,” he said. “Day to day, we’re kind of ignored and invisible,” he said, referring to people with disabilities. The airline issued a statement saying they “felt terrible about our guest’s experience.” Read more. 

Our Takeaway: Jon Hetherington’s comments and the experiences he has endured traveling to concerts are a reminder of how much work we still have to do to make travel fully accessible.

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Filed Under: Accessibility, Airlines, Disability Advocates, Disability Awareness, Mobility, Transportation Tagged With: accessibility, travel

Savannah Airport Introduces Power Wheelchair for Passengers

August 4, 2023 by Debbie Austin

Savannah/Hilton Head International Airport has teamed up with WHILL, an innovative personal transportation solutions company, to provide improved mobility for passengers at the airport. The new service allows passengers to use a WHILL Model C2 power chair to navigate the terminal themselves, including visiting restaurants, shops, and restrooms before heading to their gate. Traditionally, passengers with mobility limitations would be pushed in a wheelchair by airport staff, which does not provide the same level of independence. Read More.

Our Takeaway: With the influx of baby boomers requiring mobility assistance to navigate airports combined with the expense and difficulty recruiting wheelchair assistants, cool products like Whill electric wheelchair can help fill the gap.

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Filed Under: Accessibility, Airlines, Mobility, Transportation, Travel Tagged With: accessibility, travel

MSP Earns Highest Industry Accreditation for Accessibility

August 4, 2023 by Debbie Austin

After reviewing MSP Airport, the ACI has given the airport a Level 3 accreditation. “On behalf of the entire MSP team and our partners, we are honored that ACI recognized MSP Airport for providing the highest level of airport accessibility,” said Brian Ryks, CEO of the Metropolitan Airports Commission, which owns and operates MSP Airport. “Accessibility is about working collaboratively with our traveling public, our airlines and our business partners to ensure everyone has equal access to the benefits of air travel. MSP has been at the forefront of creating an accessible passenger experience through investing in technology, infrastructure, training, and service.” Read More.

Our Takeaway: MSP’s attainment of the highest level of ACI accreditation sets a positive example for other airports and transportation facilities to follow. Ensuring that airports are accessible and inclusive is crucial in creating a seamless travel experience for passengers with disabilities, promoting equality and diversity, and removing the barriers that keep this community from traveling.

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Filed Under: Accessibility, Accessibility Awards, Airlines, Transportation Tagged With: accessibility, travel

British Airways Fulfills Dream of Passenger Flying With A Service Dog

August 4, 2023 by Debbie Austin

British Airways has proudly assisted customer Brian Hickman to take his first flight in 15 years, accompanied by his service dog Lily, after he got in touch with the airline to ask for help fulfilling his dream of flying again, and showing others that flying can be accessible to everyone. Read More.

Our Takeaway: British Airways exemplifies the positive impact of going above and beyond to accommodate passengers with disabilities. This gesture showcases the significance of providing exceptional service and support to travelers with unique needs and will attract attention from customers who appreciate goodwill.

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Filed Under: Accessibility, Airlines, Service Animals, Transportation Tagged With: accessibility, travel

What are the Best and Worst Airlines Handling Wheelchairs

August 4, 2023 by Debbie Austin

Some airlines have a worse track record than the rest. Spirit Airlines mishandled approximately one out of 16 mobility aids, and JetBlue mishandled around one in 22. This is 12 and 7 times more frequent than the rates at which these airlines mishandled bags, respectively. Read More.

Our Takeaway: The mishandling of wheelchairs only broadens the gap in travel ability between the able-bodied and the disabled. Understanding the impact of wheelchair damage on travelers with disabilities is essential in creating a more inclusive travel experience.

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Filed Under: Accessibility, Airlines, Government, Transportation Tagged With: accessibility, travel

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