TravelAbility Insider

The Intersection of Travel and Disability

Technology

Hidden Camera Investigative Report on Traveling with a Disability

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A woman in a wheelchair with an unattached oxygen tube on her shoulder, looking into the camera with a concerned expression

Sylvia Longmire’s trip on Greyhound went fairly smoothly in part because the accessible bus had removable seats so that Longmire could remain in her own wheelchair (see related story in this issue). That’s not an option on airplanes, which can create a whole set of problems for passengers who use wheelchairs.

CBC News of Canada provides a powerful first-person view of the experience by using a hidden camera while accompanying Alessia Di Virgilio on an Air Canada flight. The trouble started several days before the flight when Di Virgilio notified the airline of her booking, as required. Despite the advanced notice, Di Virgilio did not receive a confirmation of her reservation until 24 hours before the flight. And when she arrived at the airport in her power wheelchair, no one at the gate had been alerted so it took 40 minutes for a crew to arrive to transfer her to an airline seat. The transfer is painful to watch as the ventilator becomes disconnected, a lift falls on her head, and her foot gets stuck. Meanwhile, her wheelchair is sitting out in the rain.

One crew member explains that he hasn’t been trained on the lift equipment for more than seven years.

“I did not feel safe,” Alessia Di Virgilio said after the incident.

The Air Canada flight is the centerpiece of a CBC expose of traveling with a disability. Other segments feature a woman with narcolepsy who is repeatedly turned down by taxis and rideshare drivers because of her large service dog—despite company policies that guarantee accommodating service animals. The third segment tracks the journey of a blind man trying to navigate the transit system. It’s a risky proposition with a lack of audio assistance in key spots, like trying to find the door of a subway car with the clock ticking.

The report has triggered a federal government investigation. Read more.

Watch the 22-minute video

TravelAbility TakeAway: It’s no surprise that this unprecedented investigation by CBC has launched a federal investigation in Canada. The video is hard to watch as we witness some of the indignities and injuries Alessia Di Virgilio had to endure. The physical and emotional pain of her airline trip is evident on her face as she moves from frustration to anger and fear to deep sadness. Deep appreciation and admiration to CBC and its hidden camera for putting us right there beside her—and to the other two travelers as well.  

Travel Oregon Awards 3.6 Million in Grants for Inclusive Tourism

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Woman using a wheelchair on a beach with steep cliffs rising out of the ocean

As part of an ongoing and far-reaching statewide initiative, Travel Oregon has awarded $3.6 million in competitive grants to DMOs, attractions, and cities for inclusion and accessibility projects.

The grants program targets funding for accessibility and inclusivity for underserved and under-resourced communities including people with disabilities, BIPOC, Oregon’s nine federally recognized tribes and LBGTQIA+. Funded projects reflect and align with Travel Oregon’s vision of a welcoming destination where tourism drives economic prosperity, benefits the natural environment and celebrates rich, diverse cultures—and must improve tourism infrastructure or enhance promotion of accessible and inclusive tourism.

“To say I’m inspired by the potential of this year’s grant awards would be an understatement,” said Todd Davidson, CEO of Travel Oregon. “Upon completion, each project will make a substantial impact on the accessibility and inclusivity of the tourism industry in Oregon, supporting Travel Oregon’s vision of a welcoming destination for all where tourism drives economic prosperity, benefits the natural environment and celebrates rich, diverse cultures.” Read more.

TravelAbility TakeAway: No question that Oregon is one of the key states to watch for leadership on inclusive and accessible travel. As we reported in last month’s Insider, Travel Oregon had the largest contingent of attendees at the Emerging Markets Summit in Savannah in August, with more than 30 staffers. They are using the TravelAbility network to great advantage, studying model initiatives from around the country and the world and turning that research into sustainable practice.

TravelAbility and Destinations International Announce Partnership to Promote Accessibility

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Photo collage including head shot and title of Don Welsh, CEO of Destinations International and Jake Steinman, Founder and CEO of TravelAbility. Includes logos of the two companies.

TravelAbility, the leading conference and media company dedicated to making travel easier and more enjoyable for people with disabilities and the aging population, has announced a partnership with Destinations International, the world’s largest and most reliable resource for destination organizations and tourism boards.

The partnership aims to help scale accessibility to Destinations International’s 700+ destination organization members as part of their social inclusion strategy. TravelAbility will serve as Destinations International’s official accessibility advisor, providing guidance on how to create more welcoming destinations for people with different abilities through content, prospective speakers, and a satellite version of their InnovateAble pitch event where assistive technology entrepreneurs will present their solutions for improving accessibility in the travel industry.

Destinations International will also market The Accessibility Playbook, a comprehensive guide for destinations and travel businesses to improve their accessibility and inclusion initiatives for travelers with disabilities. The Playbook contains over 100 videos, PowerPoint decks, and a series of “TravelAbility Trusted” innovations, amenities, and third-party assessment providers that may help them scale accessibility by sharing it with their industry partners.

“We are thrilled to partner with Destinations International to advance the cause of accessibility in the travel industry. This is a win-win situation for both organizations and for the millions of travelers who can benefit from more accessible and inclusive travel experiences,” said Jake Steinman, founder and CEO of TravelAbility.

“Accessibility is a key component of our social inclusion strategy, and we look forward to working with TravelAbility as our official accessibility advisor. They have the expertise, the network, and the passion to help our 700+ members create more inclusive destinations for all travelers,” said Don Welsh, president and CEO of Destinations International.

The Accessibility Playbook will be available for purchase online at the Destinations International website in 2024. To learn more about this partnership or the Accessibility Playbook, contact Sophia Hyder Hock, Chief Diversity Officer at shyderhock@destinationsinternational.org or Jake Steinman, founder and CEO of TravelAbility at jake@travelability.net

More Celebrities Are Coming Out about Their Hidden Disabilities

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Elon Musk turning to look at something off camera

Several celebrities are shining a light on hidden disabilities by sharing news of their diagnoses and experiences, particularly with autism. In a TED Talk, Tesla founder Elon Musk talked about being bullied as a child on the spectrum, but also about how the condition has helped him in his career.

“I found it rewarding to spend all night programming computers, just by myself,” he said. “Most people don’t enjoy typing strange symbols into a computer by themselves all night. They think that’s not fun. But I really liked it.”

Actor Wentworth Miller, star of the TV series Prison Break was diagnosed with autism during the pandemic. He has talked about the difficulties of getting diagnosed as an adult: “This fall marks 1 year since I received my informal autism diagnosis. Preceded by a self-diagnosis. Followed by a formal diagnosis,” he said. “It was a long, flawed process in need of updating. IMO. I’m a middle-aged man. Not a 5-year-old.” Read more.

Our TakeAway: When celebrities share their hidden disabilities, it can shine a spotlight on issues faced by millions of people. You may not like or admire Elon Musk but there’s no question he’s an influencer and sometimes a positive one.

DOT Launches Campaign to Raise Awareness of Rights of Airline Passengers Who Use Wheelchairs

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A man in a wheelchair navigating a crowded airline terminal

The US Department of Transportation is marking the 37th anniversary of the Air Carrier Access Act (ACAA) by initiating the #AccessibleAirTravel campaign to underscore the right of air travelers with disabilities to safe, dignified, and accessible air travel.

“Airline passengers with disabilities deserve to travel safely and with dignity,” said U.S. Transportation Secretary Pete Buttigieg. “DOT is proud to partner with the aviation industry and members of the disability community to ensure that all travelers with disabilities know their rights.”

As part of the launch, the DOT emphasized some of the actions the Biden administration has taken or is taking to improve the air travel experience of individuals using wheelchairs, including:

  • To address many of the significant barriers facing passengers who use wheelchairs, the Department has initiated a rule proposing to make it an automatic violation of ACAA regulations for airlines to mishandle a passenger’s wheelchair.
  • In July 2023, DOT finalized a rule which requires airlines to make lavatories on new, single-aisle aircraft more accessible.Under this final rule, airlines are required to take various steps to improve the accessibility of these lavatories short of increasing their size in the short term.
  • DOT has begun laying the groundwork for a potential rule that would allow passengers to stay in their own wheelchairs when they fly. Read more.

Our TakeAway: We applaud the DOT’s new campaign and the actions it is taking to improve the air travel experience for passengers who use wheelchairs. But we have to wonder how much can be done to improve the accessibility of lavatories without increasing their size?