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The Intersection of Travel and Disability

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TravelAbility Trusted: EnChroma Glasses for Color Blindness

March 4, 2024 by Eliana Satkin

Q&A with Kent Streeb, VP of Communications & Partnerships

Q & A with Kent Streeb of Enchroma Glasses, plus headshot

Beyond being a hidden disability, color blindness is an underestimated one. The fact that the EnChroma glasses tied for first in the InnovateABLE competition at EMS 2023 is a testament to the strength of Kent Streeb’s presentation and the data he presented about the effects of color blindness. To cite one telling statistic from a recent study by EnChroma, nearly three quarters of respondents say they feel “left out” or disappointed in trips to museums, gardens and parks because they cannot fully experience the colors. We talked with Kent about his background and the impact of the glasses. 

Q1:   Tell us about yourself and how you came to be involved in the field of assistive innovations for people with disabilities. 

My late step sister-in-law was severely disabled, wheelchair-bound and non-verbal. My mother-in-law has severe mobility constraints. My firsthand experiences traveling with both of them to places like Kauai, or to local beaches in the Bay Area, always illustrated the additional burdens travel poses for those with mobility challenges, from simple issues with access to others. It made me realize how critical it is for organizations to consider accessibility. I also served in the Peace Corps in West Africa working in rural healthcare. I witnessed so many addressable health conditions related to vision, mobility and others that caused people everyday pain and obstacles. This furthered my interest in seeking to work for a company that helps people.

In terms of EnChroma, my dad is color blind. I thought I knew all about it but after joining EnChroma soon realized that I was highly ignorant of how he sees colors, the issues it can cause in daily life, and how it can detract from their interest in travel to colorful destinations and/or in navigating travel. Everything from where to park (red or green painted curbs/zones) to catching the correct subway train based on a color-coded route map, to being able to interpret colored trails on a map at a park, can all cause confusion and frustration. Moreover, since color blind people only see 10% of the one million hues and shades visible to others, things like going to a colorful tropical location, to see art at a museum, experiencing the colors of a botanical garden, taking a trip to see the fall colors, or looking at a rainbow, can all be less interesting.

Q2:    How long have you been in business and what is your escalator pitch (longer than elevator but shorter than a full explanation) for your innovation?

One in 12 men (8%) and one in 200 women (.5%) are color blind – 13 million in the US, 30 million in Europe, and 350 million worldwide. For them, understanding colorful information in school, at work, in nature, during travel, at museums and in daily life can cause obstacles. While people with normal color vision see over one million shades of color, the red-green color blind only see an estimated 10% of hues and shades. Common color confusions include green and yellow, gray and pink, purple and blue, and red and brown, with colors appearing muted and dull. This creates frustration for people who are CVD and detracts from their ability to fully experience colors in art, nature, sports and travel.

EnChroma’s patented lens technology is engineered with special optical filters that enable people with red-green color blindness to see an expanded range of colors more vibrantly, clearly and distinctly. The glasses can help the color blind more fully participate in life’s colorful moments and overcome confusion and frustration in school, at work, and in daily life. The glasses work for 8 of 10 red-green color blind people, results and reaction times vary and they are not a cure or fix for color blindness.

Q3:  What travel, or travel-adjacent problem does your innovation address? How might a destination introduce it to their stakeholders?

Color blindness is a factor that destinations need to address. An EnChroma study of color blind people found that half of respondents said color blindness affects their interest in going to art and other museums (49%), and over three-fourths feel “left out” or disappointed in trips to art museums, gardens and parks because they cannot fully experience the colors. Roughly three of four (71.88%) find it challenging to understand maps, brochures, signage and exhibits that convey information via colors at museums, parks, tourist destinations and concerts. And 84% say venues rarely or never consider their needs in their usage of colors.

It is very easy for destinations to introduce EnChroma glasses or our color blind-adapted scenic viewfinders for visitors to enjoy. Visitors can easily borrow the glasses for colorful activities or for a day or duration of their stay. This is done at scores of tourist attractions around the world. In fact, EnChroma is the lead advocate for “color accessibility” through its EnChroma Color Accessibility Program™. The program helps over 400 organizations purchase viewers for the color blind and/or loan EnChroma glasses to color blind students and guests at 30 K-12 schools, 15 universities, 50 state and national park locations across 20 states, 200 public libraries, 100+ museums, and seven tourism departments.

Through partnerships with leading vendors, scenic viewers adapted for the color blind with EnChroma lenses are also available. The program is open to employers. EnChroma donates a pair of glasses for every pair purchased by an organization that plans to loan the glasses to the public to enhance accessibility and inclusion. An outdoor “kit” of EnChroma glasses runs under $850 while an indoor “kit” of glasses is less than $650. Adapting an existing viewfinder is just $500. If you loan the glasses, they will come; venues like art museums report 15-20 people per week coming to borrow the glasses (as reported by museums with 400,000 annual visitors).

The seven tourism departments that have made their attractions “color accessible” are:

  • Tennessee Tourism (15 viewers + glasses loaned)
  • Visit Seattle (over 30 museums loan EnChroma glasses)
  • Travel Yukon (6 locations loan glasses)
  • City of Mission, BC (3 locations loan glasses)
  • City of Prescott, AZ (loan glasses at 5 locations)
  • City of Milledgeville, GA (loan glasses at 5 locations)
  • City of Sandy, OR (2 viewers)

Some of the name organizations that already participate in our program include the Georgia O’Keeffe Museum, Smithsonian American Art Museum, the Van Gogh Museum, the National Portrait Gallery, Dallas Museum of Art, Detroit River International Wildlife Refuge, Kauaʻi National Wildlife Refuge, North Dakota State Parks (all 13), Virginia State Parks (all 45), the University of North Carolina, Boston University, Penn State University.

Q4:  What sort of testing have you done as you developed the product? Does the product correct for all kinds of colorblindness?

EnChroma glasses have been researched and shown effective by world-renowned color vision scientists at esteemed universities such as UC Davis, the University of Sussex, the University of Incarnate Word, and others. The original research on the glasses was funded by SBIR grants via the National Institutes of Health (NIH). EnChroma glasses are designed for those with either type of red-green color blindness, which represents 98% of the color blind population. A wearer must have all three of their “color cones” in their eye present and functioning for our glasses to have an effect.

Q5; What is your business model—costs,  type of funding, pricing? What percent of your sales are B-to-B vs B-to-C?

Our business model is direct to consumer. EnChroma glasses can be ordered online or purchased directly in-person from over 400 vision eyecare professionals at locations around the world. Through our Color Accessibility Program we sell to organizations and donate a pair of glasses for each pair purchased they buy to loan the glasses to the public to enhance accessibility and inclusion. The glasses cost between $189-$349 and can be made with a prescription in the lenses for other vision issues. EnChroma makes glasses for both indoor and outdoor use.

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Filed Under: Hidden Disabilities, Technology, Vision

EXPERT INTERVIEW: Bryan Gould, director of the National Center for Accessible Media

March 4, 2024 by Eliana Satkin

NCAM has worked with hotels on everything from reservation systems to business software to consumer electronics

Expert interview with Bryan Gould of NCAM plus head shot

When we talk about digital accessibility in the hospitality industry, we think first and foremost about websites. But, as a recent conversation with Bryan Gould makes clear, digital access extends beyond websites to everything from the software programs employees use to the location and functionality of the TV remote control. Gould is the director of the The Carl and Ruth Shapiro Family National Center for Accessible Media at GBH, which has been at the forefront of digital accessibility for nearly three decades as a grant-funded R&D shop, product evaluation resource, and training center. Gould spoke with Insider Editor Dan Tobin about trends in digital accessibility and travel. 

Q: NCAM works with companies in a variety of industries including travel and tourism. What typically motivates your clients to improve accessibility?

A: Some clients have made a business decision to make accessibility a priority. And some clients come in response to a complaint. This is a litigious space and there are many complaint letters sent every week, and they tend to be sent in batches to businesses within a specific industry. So we will see small one-off restaurants and then we will see several boutique hotels, and then a jumble of e-commerce sites. The good news is that once organizations start working to increase accessibility and usability, they often come to understand they’re making the entire experience better for a wide population. And then it really does become a priority.

Quote: "once organizations start working to increase accessibility and usability, they often come to understand they're making the entire experience better for a wide population."

Q:  What trends have you seen in hotel website design—good and bad?

A: We have worked with a number of hotels to meet ADA requirements to make public the availability of physically accessible rooms. Through that work we saw there was little awareness of  digital accessibility. So we worked with several hotels and hotel chains to improve their website. A lot of the issues had to do with the calendar tools customizers would use for room reservations, such as pull down menus and checkboxes that are used to make your selections. It’s similar in the restaurant industry with reservation tools. 

Trouble Spots for Hospitality Websites

Q: Does the technology change a lot? And does that create problems or opportunities?

A: Always. And both. Doors close and doors open. Looking at hotels and restaurants—the digital issues are mostly with web development. Those businesses are using a lot of off-the-shelf solutions for things like booking travel, finding your travel dates. In e-commerce, a lot of businesses are using services like Shopify for their shopping cart. And, of course, they end up customizing the code and that often leads to a misunderstanding: “Well, I’m using this respected product and their plug and play tools and, of course they must be accessible.” But any level of customization requires some QA for accessibility and often developers don’t have the skills or are not under the mandate to ensure that everything is accessible. So we find that there’s a robust need for organizations like us.

Q: What do you think of the built-in accessibility features of popular products like Shopify or WordPress?

A: Accessibility tends to be quite good in the baseline or the generic offering. But you usually don’t pay a developer to just stick with the built-in features. And it’s in the customization, the moves away from the basic offering, where accessibility tends to get left behind.

Q:  And the trouble spots are in menu ordering and calendaring and reservations? And is that because those are the most interactive parts? 

A: Yes, I think so. We’ve gotten away from a lot of the trouble spots we used to see, say five years ago: Videos that are not captioned or that play automatically, slide carousels that are endlessly scrolling, or pop up menus. Those things cause problems for almost everybody, but especially for people with disabilities. Can a customer come to a site and move through the user pathway, finding out the information they need to actually purchasing the thing they want?

In-Room Electronics and Entertainment Systems

Q: Does NCAM get involved in product development or product evaluation on technology tools? Are you more on the training end?

A: We’re a full service shop. We work with companies from the design phase to launch. Websites are one thing. We also work with other digital offerings, from business software to consumer electronics. And helping to make those as accessible as possible.

Q: Can you give me an example of work you’ve done with consumer electronics products as  it relates to travel?

A: Almost all of our work is done under NDA for a variety of reasons. But, as one example, we have a long relationship with the consumer electronics company, LG, from Korea. One of the things that we do with LG is to run a consumer advisory group focused on accessibility.

Q: Is there a range of accessibility options in hotel electronics? Or is it pretty straightforward, such as closed captioning? 

A: It’s straightforward in that the solutions are straightforward: To ensure that anyone can turn on the piece of electronics. Beyond turning it on, are there other barriers—physical barriers such as the location of the remote device and the TV? If you’re blind or low vision, are there barriers? If you’re deaf or hard of hearing, can you access the content you want? Can you move through the menus to find what is available? And then, once it’s on, are the accessibility modes available to you. So are captions available, or is audio description available?

Every hotel I go into seems to have a totally different system. Some of the systems welcome me by name when I walk in, and some of them are products my parents had in the 1960s. Recently there has been a lot of focus on remote controls. There are requirements, for example, for having a caption button on a remote control. But is there a universal way of turning on the TV, finding what you want and making sure you can enjoy it? That doesn’t exist. Unfortunately.

Q: Say I’m running a small boutique hotel, and I want to improve the accessible experience on the website. Should I just use a generic product and avoid customization? Or is it better to use the base program and bring in a consultant who knows accessible web content standards? Or get trained upfront before you venture into the selection of software?

A: Procurement is the best place to start. You don’t have to become a developer. You don’t have to become an accessibility expert. Just understand the general requirements. And then, either through your purchasing decision or through your hiring of a developer, ensure as much as possible that what you’re buying is as accessible as possible, and where the potential gaps are.

What about AI?

Q: I feel obligated these days to ask about AI, whatever that means. Is that part of your work these days?

A: It’s behind the scenes. Like many potential sea changes, one could imagine AI trained to improve accessibility of websites and digital experiences working very well. However, we have any number of “easy solution websites” and accessibility fixes that don’t do a very good job. So it’s really in the implementation. We will always need testing and evaluation by real people. You can run an automated checker on a website or some software and have it tell you that it’s compliant with accessibility guidelines. But when real people try to use it, it’s very difficult.

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Filed Under: Accessibility, Digital Accessibility, Expert Q&A, Technology Tagged With: AI, electronics, entertainment systems

TravelAbility Launches TravelAbility Trusted, a New Program to Promote Accessibility in the Travel Industry

January 31, 2024 by Dan Tobin

Sausalito, CA.  TravelAbility, the leading organization working to improve the travel experience for people with disabilities, has announced the launch of TravelAbility Trusted, a new program that aims to connect travel industry professionals with pre-qualified consultants, service providers, and cutting-edge innovations that can help them become more accessible and inclusive.

TravelAbility Trusted is based on the judges’ selections from five years of the InnovateAble Showcase pitch fest event, as well as the feedback from destinations about the viability for use by their industry partners.

“TravelAbility Trusted is our way of sharing our knowledge and network with the travel industry and making it easier for them to find the best resources and partners to meet their accessibility needs,” said Jake Steinman, founder, and CEO of TravelAbility. “We believe that accessibility is not only a human right, but also a business opportunity, and we want to help the industry tap into the growing market of travelers with disabilities and other emerging markets.”

TravelAbility Trusted Partners Comes to Life

In addition to its regular programming at Travelability’s EMS Summit, this year we will add an exclusive concurrent tabletop exhibit area where attendees can meet with TravelAbility Trusted vendors in person as well as half-day workshop on the travel needs of the aging traveler.  TravelAbility Trusted will also be promoted to the travel trade through TravelAbility Insider, a monthly newsletter with news, trends, and information about accessibility, and Accessible Journeys Magazine, a quarterly travel magazine for consumers. “TravelAbility is more than just an organization, it’s a movement,” said Steinman. “We are proud to be part of a growing community of travelers, innovators, and advocates who are working together to make travel easier and more accessible for everyone.”

TravelAbility Trusted Partners

Check out our current list of partners on our website:

Solution Providers: Innovations, technologies and amenities  https://travelability.net/trusted-problem-solvers

Services Providers: Provide consulting, assessments and advisory services: https://travelability.net/trusted-service-providers/

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Filed Under: Editorial, Products, Technology

Was 2023 The Year That Accessibility Entered the Mainstream Zeitgeist?

January 29, 2024 by Dan Tobin

Collage of logos of Conde Nast, the American Pavilion,, BBC, and USA Today accompanied by a pull quote from Jake Steinman: "It feels like the message of accessible travel is a growing part of the general zeitgeist."

This past year felt different. TravelAbility’s growth rate has accelerated in each of our five years, but we seemed to break through some sort of barrier in 2023. Inquiries and invitations have been coming from all directions—from regions and destinations from throughout the US, from large travel and hospitality companies, from new global partners like the American Pavilion at the Cannes Film Festival and Destinations International.

“It does feel like the message of accessible travel is penetrating all parts of the industry and is a growing part of the general zeitgeist,” says Jake Steinman, TravelAbility founder and CEO. “Companies are seeing it as a lucrative market and they are bringing in trainers to improve their service. And, as evidenced by the unprecedented growth of the number of adaptive/assistive technologies as well as ‘Age-Tech’ at this year’s CES in Las Vegas, the level of innovations is staggering.”

Steinman adds that TravelAbility is riding a wave that begins with travelers with disability and advocates. “It’s about quality of life and predictability.  Individuals have configured their homes and studied their neighborhood so that they can live independently. But when they go to travel, it’s Russian Roulette because there’s so little information.”

The mainstream media is also paying more attention to the issue, according to Tricia Roth, head of marketing and engagement. “One of the main reasons we’re trying out more of a roundup approach in this issue of Insider is because of the number of articles we’re seeing in major publications, from USA Today to NPR, The New York Times, Condé Nast to the BBC has mushroomed.”

Here is a rundown of some of the markers and highlights that stood out for us in 2023:

A pull quote from Tricia Roth: "The number of articles we're seeing about accessibility in major publications has mushroomed."
  • Partnering with Destinations International, the world’s largest resource for destination organizations, to reach over 700 destinations worldwide and help them improve their accessibility.
  • Hosting the sold-out EMS Summit, the premier event for travel professionals and experts to learn, network, and showcase the latest innovations in accessibility. (Our 2024 EMS Summit will be held November 13-15, in San Francisco.)
  • Growing the Destination A11Y Club, a membership program that provides destinations with access to exclusive content, tools, and support to enhance their accessibility to 18 destinations last year from nine in 2022,
  • Nearly doubling the content of the Accessibility Playbook, a comprehensive guide that contains over 100 links to videos, presentations, and examples of accessibility best practices from various sectors of the travel industry.
  • Publishing a special edition of USAE News, a leading publication for association executives, that featured a wrap-up of the EMS Summit and offered exposure to the sponsors and speakers.
  • Launching Accessible Journeys, a quarterly online magazine in collaboration with Mélange Publishing, that showcases inspiring stories, tips, and destinations for travelers with disabilities. The magazine reached over 1.7 million readers in the summer edition.
  • Rebranding the Launchpad pitch fest as the InnovateAble Showcase, an annual event that celebrates the most creative and impactful accessibility solutions in the travel industry. The event coincides with the anniversary of the Americans with Disabilities Act (ADA) on July 26th.
  • Invite to advise the American Pavilion at Cannes Film Festival about how they can become for accessible in 2024.

In addition to these achievements, TravelAbility also introduced several pilot programs in 2023, such as:

  • Academic Accessibility Learning module, an online course that uses the Accessibility Playbook to teach hospitality students about accessibility. The course was offered by the Rosen College of Hospitality Management and received such positive feedback from the 800 enrolled students that it will become a graduation requirement for all 3000 students in the future. This program aims to change the way hotels treat and welcome guests with disabilities.
  • Rethinking Accessibility, a turnkey program that helps destinations discover and highlight their existing accessibility features. The program involved five destinations and revealed 210 new accessibility features that can attract and accommodate travelers with disabilities.
  • Visit Tampa Accessible Riverwalk Pass, a discount attraction pass that offers access to the most popular and accessible attractions along the Tampa Riverwalk. The pass sold over 1900 tickets and generated $109k in sales in two months.
  • Introduced the Visit Florida/Wheel the World (WTW) coop program, in which WTW accessibility features in 30 locations in three Florida destinations where the state covered 50% of the costs.  The program was offered to all DMO’s in Florida at their annual industry conference and has been expanded to 14 destinations in the state.

TravelAbility is excited to continue its mission of growing accessibility in 2024 and beyond. For more information, visit www.travelability.net.

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Filed Under: Accessibility, Accessibility Awards, ADA//Law, Conferences & Events, Disability Advocates, Disability Awareness, Editorial, Education, Hotels, Neurodiversity, Technology, The Arts, TravelAbility Summit, Trends Tagged With: media, news coverage

Best of the Web: News, Info and Inspiration

January 29, 2024 by Dan Tobin

A roundup of the best articles and resources we found in the past month related to disability and accessible travel.

The back of a child on a pier in New York Harbor looking at the NYC skyline through binoculars.

Neuro diversity:

Accessible NYC: Travel Tips for Neurodiverse Families | Free Autism Resources by InfiniTeach – FreeAutismResources.org

There’s Finally a Travel Group for Neurodiverse Young Adults – Thrillist

Wheelchair Accessible Tours:

2023 Accessible Travel Award Winners – Wonders Within Reach

20 of the Best Wheelchair Accessible Beaches in California

Accessible Beach Opens in Costa Rica’s Caribbean Coast

Blind and Low Vision:

8 Trip-Planning Tips for Blind or Visually Impaired Travelers

All the Light We Cannot See star Aria Mia Loberti strolls Golden Globes red carpet with guide dog

Deaf and Hard of Hearing:

Meet an Alaska Airlines leader with a disability who says he is doing what he was meant to do

Disability Resources:

Travel Genius Introduces Geni-us: An AI Map For Travellers, Enabling Inclusive Journeys

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Filed Under: Accessibility, Accessibility Awards, Airlines, Autism, Conferences & Events, Disability Advocates, Disability Awareness, Family Travel, Hearing, Hidden Disabilities, Mobility, Museums & Attractions, Neurodiversity, Parks and Public spaces, Restaurants, Service Animals, Technology, The Arts, Transportation, Travel, Travel Industry People, Trends, Vision

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