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October Ambassador Report: On the Road with Kristy Durso

October 1, 2025 by lkarl

Kristy Durso describes September as another “lightish month” that brought powerful change. She joined a group of 12 other influencers and disability advocates in Colorado for a real-world accessibility workshop with Wheel the World.

“We had a short accessibility workshop with the Colorado Tourism Board and several of the cities around that have started partnerships with accessibility,” Kristy explained. Representatives from Colorado Springs, Denver, Boulder, Red Rocks, and other Colorado destinations participated in the discussions.

Kristy gave a brief keynote, while other speakers, like Julie Tallman from Breakthrough Sports, shared how adaptive recreation transforms lives. “She spoke quite a bit about the impact of sports on her son who has disabilities,” Kristy said, noting the parallels with the work of the National Sports Center for the Disabled.

Experiencing Accessibility in Colorado

The trip wasn’t all meetings—there was plenty of immersive, adaptive adventure. The group toured the Red Rocks museum, explored Meow Wolf, rolled through Boulder, and even practiced adaptive yoga. “The amount of equipment they had, everything they had to make that accessible, was incredible,” Kristy said.

Adaptive kayaking and paddle boarding may have been the biggest hit. “They had tons of different kayaking options,” Kristy explained. “They accommodated every level of disability—from kayaks with full chairs already installed to paddleboards.” Even Kristy’s dog, Gulliver, joined in for his first paddleboard ride.

At Brewability, a fully accessible brewery staffed by people with intellectual and developmental disabilities, Kristy had one of those moments that remind us why we do what we do. “We rolled up to a table that had a large group of wheelchair users sitting at it. They were patients from Craig Hospital, some just weeks out from injury. It was really special to get to talk to them and encourage them about life after disability.”

Challenging Barriers at Stadiums

Back home, Kristy found herself in the middle of another advocacy moment: booking tickets for the Air Force–Army football game. While professional stadiums have made strides in accessibility, she discovered college venues still lag behind.

“There’s no accessibility tab to filter for just the accessible seating,” Kristy said. “You have to click on every section and look to see if there’s accessible seating there, and I had to call when I wasn’t able to find what we needed. It was a much harder process than it needed to be.”

Worse, the stadium initially told her only two people—one wheelchair user and one companion—could sit together. Kristy pushed back:

That’s not the way this is going to work. Unless you’re requiring that of everybody who books, this is discrimination.

After asking for a manager—and then that manager’s manager—she finally secured accessible seating for her full party of five. But she’s determined to push for systemic change. Her proposal is simple: “Implement an accessibility feature on the website. Ask whether someone will stay in their wheelchair or transfer into a seat. Both are legal accommodations, and both are legal questions to ask. That would eliminate so many problems.”

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Airlines, Ambassador Report, Disability Advocates, Mobility, Tourism, Travel

September Ambassador Report: On the Road with Kristy Durso

September 8, 2025 by lkarl

Coffee and inclusion brewing in Colombia

Kristy Durso has seen plenty of destinations roll out the welcome mat for accessible tourism, but her recent trip to Colombia was something different: the country’s very first accessibility-focused FAM.

Hosted by PROColombia, the trip brought together a diverse group of travel professionals from the U.S., Spain, Portugal, and Argentina. Some were disability-owned travel agency leaders and some came armed with tape measures and accessibility checklists in hand.

Kristy was the only participant on the accessibility FAM trip with a physical disability, giving her a unique perspective on how theory translated into practice.

Over the course of the trip, the group explored three regions—each offering surprising accessibility in a country without ADA-style regulations. In the coffee region, Kristy rolled through a plantation, made chocolate, and sampled coffee alongside world-class cuisine in restaurants that were both inclusive and innovative. One standout stop: a holistic dining experience owned by a disabled entrepreneur, featuring healing foods and accessibility built into the very ethos of the restaurant.

The experiences were creative and immersive. A blind guide led a birdwatching tour. A ceremonial tree-planting introduced visitors to Colombia’s iconic wax palms—the world’s tallest palm species. Coffee and food tastings were reimagined as “blind” experiences, inviting guests to explore through senses beyond sight.

In Medellín, accessibility met adventure. A city tour using trike-style vehicles offered detachable motors, similar to Kristy’s Firefly, that clipped directly to manual wheelchairs. Riders could glide alongside their peers without transferring, simply detaching the motor when stopping at restaurants or attractions.

The trip wrapped up in Bogotá with strategic conversations. Kristy met with DMOs and hoteliers eager to learn what worked and what needed improvement. Her expertise was not only welcomed but invited—three tour operators asked her to collaborate on developing new accessible tour options, and PROColombia requested her ongoing partnership. 

Clic Air, a Colombian national airline, stood out above most U.S. airlines with their wheelchair policy. The carrier has a dedicated cabin space where rigid-frame wheelchairs can be safely secured for the entire flight. While passengers still transfer to their seat, the chair itself travels in-cabin—no questions asked.

Kristy returned from Colombia energized by both the progress already in motion and the genuine interest in building a more accessible future. With AFRO Tourism, LGBTQ+ travel, and now accessibility all priorities for PROColombia, the country is positioning itself as a leader in inclusive tourism across the Americas.

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Airlines, Ambassador Report, Disability Advocates, Mobility, Tourism, Travel

Hotel Spotlight: Everline

September 8, 2025 by lkarl

Everline Resort & Spa glows warmly at sunset, with its modern lodge architecture, cascading rock waterfall, and a row of international flags lining the entrance.

MobilityWorks labeled Everline Resort and Spa as one of the most accessible resorts in America. According to their top five list, the resort includes an accessible fitness center, wheelchair height peepholes on doors and even audio/visual smoke detectors. The website also mentions:

  • Wheelchair-Accessible Doors
  • Fitness Center Wheelchair Accessibility
  • Wheelchair-Accessible Climate Controls
  • Public Restrooms with Wheelchair Access
  • Portable Bathtub Benches Available for All Room Types
  • Wheelchair-Accessible Sink/Vanity and Towel Racks | Wheelchair-Accessible Closet Poles
  • Roll-In Showers
  • Close-Captioned Television Decoders
  • Telecommunications Device for the Deaf (TDD)
  • Telephone Alerting Device
  • Front Door Alerting Device
  • Vibrating Alarm Clock
  • Audio-Visual Smoke Detector

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Filed Under: Accessibility, Hotel Spotlight, Hotels, Mobility

September 2025 Around the Web

September 8, 2025 by lkarl

Vrbo’s New Accessibility Partnership Opens Doors to Everyone

A family gathers around a dining table for a meal, with a child in a wheelchair drinking from a cup while other family members, including children and adults, share food and conversation in a bright, welcoming home setting.

We sat down with Lorraine Woodward, CEO and founder of Becoming rentABLE, to discuss the growing importance of accessibility in the vacation rental industry. Becoming rentABLE is on a mission to make travel easier for everyone…

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New Accessibility Tools Empower Inclusive Travel

Visitors with mobility aids, including a walker and a service dog, check in at a distillery's tour desk, with large wooden barrels and industrial architecture visible in the background.

Bundaberg Tourism has unveiled a suite of new accessibility tools designed to support travellers of all abilities in planning and enjoying their holiday in the Bundaberg Region, including new digital guides, audio storytelling and sensory-friendly initiatives….. 

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These Accessible Musicals Are for Blind People, Deaf People — and Also Everyone

A scene from the play ″Gyeon Gothic Girl″ featuring captions for deaf audience members.

As the curtain rose on Saturday’s matinee of the National Theater Company of Korea’s new Buddhism-themed metadrama play “Sammaekyung,” audio describer Seo Soo-yeon, positioned beneath the stage of the Myeongdong Theater, began painting the first scene through her microphone… 

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Increasing Accessible Outdoor Spaces is Good for Everyone

Two people wearing helmets ride together on a tandem adaptive bike through a tree-lined park path, smiling as they enjoy an outdoor cycling experience.

Outdoor environments, from local parks to nature trails, are vital to our physical health, mental well-being and social connection. Fresh air, spaces and places to play help us relieve stress and give us more choices to be active. Yet too many disabled people face barriers that keep them from… 

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Latest Airline Incident Reinforces Need for Better Accessibility in the Travel Industry

A Southwest Airlines aircraft with blue livery sits at an airport gate with a jet bridge attached. The plane is positioned on the tarmac with airport terminal buildings and infrastructure visible in the background under an overcast sky.

Earlier this week, we reported on how two blind women were the only two people onboard a flight from New Orleans to Orlando after an hours-long…. 

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How to Attract and Retain Talent with Disabilities

A man in a wheelchair wearing a brown leather apron and white t-shirt operates a band saw in a woodworking shop. He's working at a wooden workbench while wearing black gloves, with various tools and equipment visible throughout the workshop in the background.

Although 1 in 4 adults in the United States has a disability, Disabled individuals remain underrepresented in the workforce. In 2024, the employment-population ratio was 22.7% among those with disabilities, compared to 65.5% for those without…. 

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“Shakedown” lawsuits Over Website Access Torment St. Louis Restaurateurs

 Portrait of two men smiling at the camera in what appears to be a restaurant setting. Dave Bailey, left, wearing a light blue button-down shirt, and Kevin Nashan, right, wearing a white chef's coat, are among the restaurateurs who've received legal notices from a Kansas City law firm.

It is seldom good news when your business hears from a lawyer you don’t know, and so it was for Kevin Nashan this past spring. The James Beard-winning chef, who owns Sidney Street Cafe and Peacemaker Lobster & Crab, got a letter from a Kansas City-based attorney representing a blind man…. 

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How Can Beaches Be Made More Accessible to People with Reduced Mobility?

An older man in a beach wheelchair holds hands with a woman sitting on the sand beside him, with the ocean waves in the background.

In Belgium, the Inter agency launched the “Sun, Sea… Carefree” programme in 2006, to improve access to the coastline.

With her granddaughter in her lap, Monique is enjoying a trip to the North Sea in a… 

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Brain-Computer Interfaces in Accessible Tourism

Elsevier logo showing an illustration of a man standing under a tree with a banner reading “Non Solus,” above the word “Elsevier” in orange text.

The emergence of brain–computer interface technology is gradually influencing various aspects of human society. However, this innovative technology has yet to be meaningfully introduced into the field of tourism studies… 

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The Americans with Disabilities Act at 35: Recognizing the Important Work to Promote Equal Opportunity for People with Disabilities

 A man wearing a navy OEM shirt speaks with a person in a wheelchair inside a shelter, where several people are resting on cots and Red Cross blankets.

The Americans with Disabilities Act was signed into law on July 26, 1990, providing a legal framework to ensure people with disabilities have access to the same facilities and resources as the rest of the… 

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Have Wheels, Will Travel: Paralyzed Individuals Reveal Challenges when Hitting the Road

A person in a wheelchair looks out at a lake and mountains from a wooden dock, with travel map graphics and location pins overlaid above. Text reads, “Have Wheels, Will Travel — Paralyzed individuals reveal challenges when hitting the road.”

Shaun Castle cannot imagine a life without travel…. 

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How to Tell if You’re Really in a Wheelchair Accessible Hotel Room

A cozy log cabin bedroom with a large bed covered in a patriotic quilt, wooden furniture, and windows with white curtains letting in natural light. A sliding glass door opens to a deck with views of pine trees.

Thanks to modern technology it’s now possible to share your travel photos with friends and family with just a few swipes and a tap or two. And I absolutely love seeing those smiling faces enjoying cruises, beaches and  luxury resorts… 

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Selma Blair Says She Is Often ‘Misunderstood as Difficult or Drunk’ Due to MS

Woman with short blonde hair, wearing a white collared shirt with black trim and a gold chain necklace, smiling in front of a lavender backdrop with partial event text visible.

Selma Blair is opening up about the challenges she faces traveling with multiple sclerosis.

“I have dystonia, which is often misunderstood as difficult or drunk,” the Legally Blonde actress… 

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First Disabled Athletes to Cross the Alps in Manual Wheelchairs

Two people in wheelchairs wearing matching bright yellow shirts that read “Wheelchair Across the Alps,” sitting on a path by a river with mountains and trees in the background, smiling at the camera.

On the banks of Lake Geneva in late June, Ben Spencer and Peter Smorthit looked out towards the Alpine peaks. Over the next 18 days, the friends would embark on a 262 mile-journey across one of Europe’s most extreme landscapes, reaching heights of… 

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Behind the Oscar-Winning Captioning Revolution: Intention

Black background with white text reading 'Behind the Work' in large serif font. Below is a simple white illustration of a person sitting in a chair with a question mark above their head, facing a computer monitor on a desk. At the bottom is a closed captioning symbol followed by the text 'Caption with Intention' with an underlined yellow accent

FCB Chicago’s Bruno Mazzotti says new ‘Caption with Intention’ system, created with Rakish Entertainment and the Chicago Hearing Society, gives inclusive design a long-overdue starring… 

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Triple A provides 11 Ideas for Aging Travelers Taking to the Road

AAA logo featuring the letters 'AAA' in white inside a blue oval, with a blue swoosh or ring element curving around the oval.

Soon, summer will come to a close, and many Idaho families will resume the usual Fall schedule of school and activities closer to home.  But for seniors, the fun may be just beginning.  Today, AAA shares 11 of the best vacation ideas for seniors this year….. 

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NY State Now Offering Discount Offers for PwD’s, Most with Free Tickets for Caregiver

Three people walking away on a paved path or small road through green countryside. One person pushes a stroller while two others walk alongside. The scene shows rolling hills and trees in the distance under a partly cloudy blue sky.

A trip to New York State is both accessible and affordable thanks to discounted rates for visitors with disabilities and free companion/personal care attendant admission at many sites. From world-class museums and historic…. 

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Seattle Airport Offering Support for Travelers with Alzheimer’s or Dementia  

Busy airport terminal interior showing travelers in motion with luggage. A large electronic flight information display board is mounted on a central column, showing departure and arrival information in white text on a dark background.

One in three older adults in the United States dies with Alzheimer’s or another form of dementia — a staggering number that reflects the growing impact on families and communities… 

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Filed Under: Accessibility, Accessibility Funding, Adaptive Sports, Airlines, Mobility, Parks and Public spaces

September News from the TravelAbility Community

September 5, 2025 by lkarl

Sophie Morgan’s Visit to Bend Oregon Featured in Conde Nast | Outdoor Adventure Belongs to Everyone

A scenic view of Bend, Oregon, featuring the Deschutes River with people floating on rafts and kayaks. The river is lined with lush greenery and modern homes in the foreground, while the Old Mill District with its three iconic smokestacks and shops stands prominently in the background, framed by forested hills and a clear blue sky.

Bend, Oregon. It is one of those places people talk about with a kind of reverence. “Oh, Bend,” they’ll say, drawing out the vowel like there is a secret there that will only be revealed when you go. A renowned outdoor adventure capital, it draws climbers, kayakers, and powder chasers in droves. But as a wheelchair user….

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Pure Michigan | disABILITY PRIDE: How Accessible is West Michigan?

A colorful grid pattern of pastel squares in various colors serves as the background for text reading "disABILITY PRIDE" in bold lettering

Access isn’t only about ramps and doorways. It’s about being able to move, speak, live, learn and belong with independence, safety and dignity. But in West Michigan…

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Explore Minnesota | New Ely Resort Features Fully Accessible Lodging and Activities for All to Enjoy… Together

A person in a wheelchair fishes from a boat, with other people nearby and water visible in the background, overlaid with "Kare 11 extra" text branding.

Great challenges sometimes inspire great ideas.

That’s the case at one of Ely’s newest resorts, which offers a more accessible gateway to Minnesota…

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Discover Los Angeles | Los Angeles Reaffirms Accessibility Goals Ahead of 2028 Paralympic Games

A person in a wheelchair wearing a red cape poses heroically against a city skyline backdrop, embodying strength and empowerment.

Ahead of the 35th anniversary of the Americans with Disabilities Act (ADA), Los Angeles Mayor Karen Bass joined Council member Imelda Padilla, International Paralympic Committee Chief Paralympic Games Officer Colleen Wrenn, LA28 Chief…

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XRAI and Dallas Fort Worth | XRAI Glass to Pilot Real-Time Captioning and Translation at Dallas Fort Worth International Airport

A woman in casual clothes walks outside an airport terminal, pulling a wheeled suitcase and looking at her phone.

We’re proud to share that XRAI Glass has been selected to pilot our real-time captioning and translation technology at Dallas Fort Worth International Airport (DFW) this summer, helping to improve communication at some of the airport’s most critical touchpoints….

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Visit California | Visit California Launches Accessibility Hub to Support Travellers with Disabilities

 A man in a wheelchair sits by a wooden bench in a grassy coastal area overlooking the ocean. He is wearing a white cap and light-colored clothing, facing away from the camera toward the blue sea and horizon.

Visit California is making it easier for travellers with disabilities to plan their perfect Golden Coast getaway with the launch of its new Accessibility Hub, an online platform designed to streamline accessible travel across the state, without wading through scattered sources….

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Wheel the World | Explore Siouxland Is Now ‘Destination Verified’ for Accessible Travel

A decorative wooden sign reading 'SI♥UXLAND' sits on a wooden table. The letters are painted in white and blue, with a red heart symbol replacing the 'O' in 'Siouxland'. Blue chairs are visible in the background around the table.

Explore Siouxland has earned ‘Destination Verified Status’ from Wheel the World’s Accessibility Verified Program.

Wheel the World is a travel platform that verifies and catalogs accessible and…

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Visit Florida | America’s Best Small Retirement Town Has Pristine Beaches, Accessible Activities, and 320 Days of Sunshine a Year

 Aerial view of a white sand beach with clear turquoise water and a long wooden fishing pier extending into the Gulf. Beachgoers are scattered across the sand with umbrellas and chairs, while sand dunes with sea grass are visible in the foreground.

With 320 days of sunshine, plenty of parks, and no state income tax, Panama City Beach (PCB) is an affordable small-town gem (population 19,393) on Florida’s Panhandle that’s increasingly capturing the attention of retirees…

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Sassy Wyatt and Alex Stratikis | 8 Disabled Travellers Reveal What Makes a Destination Truly Accessible for Them in Conde Nast

A man in a light blue t-shirt stands against an ornate historic wall featuring elaborate Renaissance-style frescoes with painted panels in warm oranges and reds, circular medallions, arched windows with metal grillwork, and a central painting of a figure on a white horse.

What does it really mean for a place to be accessible? As a wheelchair user, I’ve spent the past 20 years travelling, writing, and speaking about accessible tourism. I’ve crawled off trains when assistance hasn’t…

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Las Vegas’ Harry Reid Airport Unveils Free ASL App to Aid Hearing-Impaired Travelers, Enhancing Accessibility and Communication

A pair of blue wireless earbuds sits in an open white charging case on a gray desk surface, with one earbud inside the case and the other resting beside it. In the background are blurred desk items, including a smartphone, a gold pen, a laptop, and what appears to be a blue and brown desk accessory.

In a positive move towards inclusion and accessibility, Harry Reid International Airport in  Las Vegas has introduced a complimentary service designed to assist hearing-impaired travelers….

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Filed Under: Accessibility, Adaptive Sports, Airlines, Disability Advocates, Disability Awareness, Hidden Disabilities, Mobility, Neurodiversity, Parks and Public spaces, Tourism, Transportation, Travel, Vision

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