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The Intersection of Travel and Disability

Family Travel

A Family Story on the Spectrum

April 6, 2025 by Eliana Satkin

In light of Autism Awareness month, Josh Heinz of Visit Greater Palm Springs shares his family background, what travel looks like as an autism family, and how the travel industry and greater community can make a difference.

My wife’s name is Linda. We are a blended family. She had three children in her previous marriage. Gillian, 25; Christopher, who is on the profound/severe/level 3 side of the spectrum, 23; and Jimmy, 20.

My son from my first marriage is Harrison, who is also 25. Like Christopher, he’s on the profound/severe/level 3 side of the spectrum.

It was our boys with autism who brought my wife and me together. Harrison and Christopher were in elementary school together. Linda is a music teacher. I am a musician. So, we had music and autism in common. We started dating, she joined my band, and eventually we got married. Together we’ve been doing our local benefit, the Concert for Autism, for 17 years and working on number 18 now. 

We have our one son together. His name is Jack. He is 11. He is on the high functioning/level 1 side of the spectrum. Jack should be able to have a job, get married, and start a family someday—if that’s what he chooses.

Harrison has little ability to communicate. Most of his speech is mimicking or repeating what you say, but he understands a lot more than he can express.

Harrison will sometimes have meltdowns and behaviors. Occasionally this will include pinching or going after someone’s throat. But most of the time he just wants to watch cartoons or stem on dirt, rocks, water, bowls of rice, etc.. Harrison is in a group home in Arizona, near his mother. He has a program he goes to every weekday and the head of that program says he does well – as long as his routine isn’t interrupted. Harrison is not able to travel for leisure or recreation.

Christopher has a little bit more communication skills. He can answer simple questions. But does not handle multiple questions quickly very well. He does not like the word ‘No’ at all. He is highly anxious. This anxiety can result in very bad meltdowns when things happen unexpectedly or unpredictably. These can include hitting, screaming, or breaking things. He spends a lot of time on his computer watching Disney. He is in a group home in Moreno Valley, about an hour west of where we live. They tried putting him in a day program, but he had a meltdown the first day and they have yet to allow him back in. 

Christopher actually loves outings, but only with his biological father. His father can take him to amusement parks, swimming, movies, out to eat, etc. usually without incident, although every once in a while, he will strike people that get too close to him. His father left California in 2018 and moved to a small Texas town, saying the cost of living was better there. This devastated Christopher. He went from seeing his father almost every-other weekend, to now seeing him only two or three times a year. The change has made his meltdowns more intense. They usually end up with him crying and calling out for his dad.

Until recently, our only family vacations were driving to Texas to see my wife’s family. To make it work, Christopher would stay with his dad. We would have to rent a car that I would drive with only Christopher in it. The rest of the family would travel in our van with Linda. We would drive from here to El Paso, TX all in one day – with stops about a 12-hour drive. Christopher’s dad would meet us in El Paso and take him for the week while we went to visit family in the eastern part of Texas. We’d repeat the same system for our return trip. We’d rent a car in El Paso for me to drive Christopher back. Bathroom breaks were planned around quieter rest stops and we always went to the bathroom in shifts. Everyone else in the van would go in, and then Christopher and I. We would never eat in a restaurant. Any meals were done through the drive-thru. 

Last year we were fortunate enough to go on two vacations. We visited family in the D.C. area over the summer and returned to the area in winter. We were able to stop on the way back to see my wife’s family in Texas. 

This was Jack’s first time flying, and he did great. We discovered that the Pittsburgh airport has a Sensory Room as a space for regulating away from the noise. We need more places like this – airports, malls, arenas, stadiums, theaters – to create sensory rooms where those on the spectrum and with sensory needs can go to regroup. It was worth it for us to fly into Pittsburgh instead of D.C. to avoid the hustle and bustle of the bigger airport.  

The number one thing we need is simply more understanding and empathy.

Because Jack is high functioning on the spectrum, there aren’t many things we find we need when we travel or go to restaurants or events. The number one thing we need is simply more understanding and empathy. Jack can say or do things that are a little bit different. He will interrupt you while you are in conversation with someone about a completely different topic. Sometimes he can get up in your personal space, without realizing that it might be uncomfortable to the other person. Sometimes his volume is a little louder than others or too loud at inappropriate times. Occasionally, when eating, he’ll just eat with his hands instead of using a fork. For example, picking up a fried egg with his hands – resulting in the yellow egg running down his hands. These things go against established social norms and can result in hurtful words and behavior from some people. With more awareness and kindness, we hope people can learn to respond with compassion instead.

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Filed Under: Autism, Disability Awareness, Family Travel, Neurodiversity

A Wedding Without Compromise

March 19, 2025 by Eliana Satkin

Update from Kristy Durso – a TravelAbility Ambassador representing TravelAbility and accessible travel in the greater world.

By Jennifer Allen

Kristy and her family pose on the beach backdropped by a beautiful sunset. Kristy is sitting in her wheelchair, wearing a white off the shoulders wedding dress and holding a bouquet of white flowers.

Kristy and her husband celebrated their 25th wedding anniversary with a vow renewal—a resort event at Sandals Turks and Caicos that wasn’t just accessible but was designed without compromise.

“The distinction is important,” Kristy explains. “There are probably a lot of accessible wedding destinations, but I didn’t want to sacrifice anything. So that’s what we did.”

The idea took root when Kristy attended the Sandals Star Awards last year. She had not been a big seller of Sandals travel because her priority had been accessibility. When she suggested Sandals should run an accessible wedding campaign, they asked her to lead it.

“That meant I got to plan this however I wanted,” she says. “I wasn’t going to just make do—I was going to show what was possible.”

“I don’t love the lack of freedom with a beach wheelchair. It’s not an equal relationship when someone has to push you down the aisle. I didn’t want that, and I didn’t want to sacrifice getting married on the beach just like anybody else would be able to. I needed to show it was my choice to come down that aisle.”

Kristy used a FreedomTrax to independently roll down the sandy beach, her train trailing behind her. Sandals built a ramp to ensure she could meet her husband at the altar—on her own terms.

The reception was just as thoughtfully curated. With multiple dietary restrictions in her family, she worked with Sandals’ culinary team to create a sugar-free, gluten-free menu. “These weren’t just substitutes; they were creative and flavorful dishes proving that dietary needs don’t mean boring food.”

You can watch Kristy rolling down the aisle here.

Changing the Industry’s Perspective

When asked what made the difference between Sandals and any other destination trying to host an accessible wedding, Kristy pointed out that true inclusion is shifting how travel providers approach accessibility. “Instead of thinking about what I can’t do, Sandals focused on what I wanted to do,” she says. “That’s what every resort should be doing.”

“The biggest thing is to get resorts to look at the person and not the disability. Does she want to dance? Include a dance floor. Guests with sensory needs? Create a quiet space.”

She emphasizes the need to move beyond minimum requirements. “When we talk about accessible dining, we think about what needs to be removed from a menu instead of how to create something exciting. People with allergies are still foodies. The industry needs to evolve in how it approaches inclusion.”

Training Travel Agents for True Accessibility

Kristy is also transforming how travel agents learn about accessibility. She’s developing an in-depth training program that will soon launch on a major platform.

“It’s immersive and constantly evolving,” she says. “I’m sure it’s missing things, but I’m also sure there’s never been a training course this in-depth.”

She speaks from experience. “When I became a travel agent, I was already disabled and had three children with disabilities. I thought I knew what I was doing. But when I took my first trip as a full-time wheelchair user, I realized how much I had missed. If even allies and advocates are getting it wrong, how can the average travel planner get it right? It’s not fair to the disability community because we’re already so afraid to travel. Agents falsely claiming to be disability experts could ruin travel for good.”

Her training challenges agents to stop asking, Is this accessible? and start asking the right questions. “If you ask whether something is accessible, your answer is almost guaranteed to be wrong. Accessibility isn’t one-size-fits-all. Instead, we need to ask, How are you going to accommodate this traveler’s needs?” She gave the example, “If you go to Fiji, you won’t find ramps and beach wheelchairs: you’ll find a people group who are willing to do whatever it takes to help you experience everything. They will carry you and make sure you’re a part of everything.” Accessibility doesn’t always look the same. We need to rewind and ask the right questions.

A Global Impact on Accessible Travel

Kristy sits in her wheelchair wearing a red dress and black boots next to another person in a suit at the ITB Berlin.

Kristy’s influence isn’t limited to the U.S. She was recently a keynote speaker and panelist at Accessible Tourism Day, a part of ITB Berlin.

“I was blown away to be trusted as a keynote speaker when I was still untested,” she admits. The panel included major global figures in accessible tourism, discussing what the industry will look like in ten years and how to get there.

Her keynote, Rethinking Accessibility, focused on shifting perspectives from limitations to possibilities. “It’s about helping people reach their full potential and dream in ways they’ve never imagined,” she explains. The response was overwhelmingly positive, with one industry leader commenting, ‘We hit the jackpot with Kristy.’

Unifying the Industry for Change

Kristy is now curating a series for the Accessible Travel Network, highlighting destinations excelling in accessibility. She’s also spearheading TICAT (The Inclusive Coalition for Accessible Travel), bringing together disability groups and major travel organizations to push for industry-wide change.

“We don’t need more personal kingdoms—we need to be a force to be reckoned with. Unification is the key to changing the world.”

Additionally, she’s working with Dr. Charlie Powell on designing the first all-inclusive resort in Mexico for families with disabilities, ensuring that “0 compromise” is built into the blueprint.

Joey’s Journeys: Empowering Travelers with Disabilities

Kristy’s latest endeavor, Joey’s Journeys, coordinates trips for families needing extra support and fosters independence for young adults with disabilities looking to travel on their own.“This isn’t just about making travel accessible—it’s about making it possible in ways people haven’t dreamed of before.”

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Filed Under: Accessibility, Ambassador Report, Family Travel, Food, Mobility, Travel

Presentation of the Month

March 10, 2025 by Eliana Satkin

Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore emerging trends, challenges, and solutions in making travel more accessible for all. Last year’s summit included a panel of six influencers sharing their insights on how disabled content creators amplify authenticity in accessible destinations.

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Want to learn more from disabled content creators? Don’t miss the 2025 TravelAbility Summit, happening at the beautiful Sunriver Resort in Central Oregon, October 13-15, 2025. The event will feature more panels with disability influencers, as well as exciting networking opportunities, including influencer speed dating sessions. Learn more and register today at travelability.net.

Leveraging the Insight of Content Creators to Amplify Authenticity

📌 Summary

  • ♿ Disability Representation: Creators discuss their experiences growing up with disabilities, the challenges they faced, and how they now use their platforms to educate and inspire others.
  • ✈️ Accessible Travel Challenges: Issues such as lack of accessible infrastructure, untrained staff, and misinformation on accessibility are highlighted as major barriers.
  • 📱 Social Media and Awareness: Creators emphasize how social media plays a crucial role in spreading awareness, breaking stigmas, and educating people about disabilities.
  • 📊 Audience Demographics: The panelists describe the diversity of their followers, ranging from individuals with disabilities to those seeking to learn more about inclusivity.
  • 💡 Solutions for Accessibility: Suggestions include better staff training, clearer accessibility information online, and greater empathy from businesses.
  • 🤝 Collaborating with Destinations: Content creators outline how they work with travel destinations to promote accessibility, including creating blog posts, social media content, and consulting on accessibility improvements.
  • 📈 Impact of Authenticity: The importance of genuine representation and transparency when showcasing accessibility is emphasized, as misleading portrayals can be harmful.
  • ⚠️ Handling Negative Experiences: Panelists discuss how they manage situations when accessibility falls short, advocating for constructive feedback and open dialogue.

🔢 Insights Based on Numbers

  • 80% of blind people are unemployed, highlighting the need for workplace inclusivity.
  • A viral TikTok video with 25 million views showed the global interest in disability representation.
  • Many influencers have traveled to 40+ countries, demonstrating the demand for accessible travel.

Follow these Creators on Socials!

Alex Stratikis (Autism Adventures)

Instagram: @autismadventuresabroad

Facebook: @AutismAdventuresAbroad

LinkedIn: https://www.linkedin.com/in/alex-ns7/

Chelsea Bear 

Instagram: @realchelseabear

Facebook: @realchelseabear

LinkedIn: https://www.linkedin.com/in/chelseabear/

Jessica Ping (The Rolling Explorer)

Instagram: @therollingexplorer

Facebook: @therollingexplorer

LinkedIn: https://www.linkedin.com/in/jessicajordanping/

Sassy Wyatt (Blind Girl Adventures)

Instagram: @sassywyattofficial

Facebook: @SassyWyattOfficial

LinkedIn: https://www.linkedin.com/in/sass-wyatt-08ba46111/

Houston Vandergriff (Downs and Towns LLC.)

Instagram: @downsandtowns

Facebook: @downsandtowns/

LinkedIn: https://www.linkedin.com/in/downs-and-towns-houston-vandergriff/

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Filed Under: Accessibility, Autism, Blind Travel, Disability Advocates, Disability Awareness, Emerging Markets Summit 2024, Family Travel, Mobility, Neurodiversity, Travel, TravelAbility Summit, Video of the Month

News from Around the Web

October 7, 2024 by Eliana Satkin

Information and inspiration from around the web.

Sensory-friendly measures  prove popular at Missouri State Fair

VITAC’s services for hearing-impaired attendees helped make the Democratic Convention ‘The Most Accessible’ In History

Aircraft designers continue to struggle to find solutions that let passengers remain in their wheelchairs

AbleActive app earns top marks for its comprehensive, real-time information on trail accessibility

Students with disabilities prove invaluable to Ohio coffee shop

Inaugural Adirondack nature festival for people with disabilities shows that “difference is evaporating”

Giving voice to the vulnerable wins this Forbes 50 Over 50 award

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Filed Under: Accessibility, Family Travel

News From Around The Web

August 5, 2024 by Eliana Satkin

How Inaccessible Film Festivals Silence Disabled Voices In Cinema – New Research

MORE

Outdoor enthusiasts who have disabilities: Being active outside ‘changes everything’

MORE

Salt Lake City celebrates progress in accessibility

MORE

Bringing accessibility to the beach

MORE

DEC launches interactive map of accessible recreation opportunities

MORE

Greece Aims for Top Spot in Accessible Beaches for the Disabled

MORE

Will the Paris Olympics mark a new era of inclusive, accessible sports storytelling?

MORE

The Plus-Sized Ride ‘Testers’ Making Theme Parks More Accessible—At Their Own Risk

MORE

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Filed Under: Accessibility, Adaptive Sports, Autism, Family Travel, Hidden Disabilities, Hotels, Mobility, Museums & Attractions, Parks and Public spaces, Plus Size Travel, The Arts, Transportation, Trends

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