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The Intersection of Travel and Disability

Disability Awareness

A Family Story on the Spectrum

April 6, 2025 by Eliana Satkin

In light of Autism Awareness month, Josh Heinz of Visit Greater Palm Springs shares his family background, what travel looks like as an autism family, and how the travel industry and greater community can make a difference.

My wife’s name is Linda. We are a blended family. She had three children in her previous marriage. Gillian, 25; Christopher, who is on the profound/severe/level 3 side of the spectrum, 23; and Jimmy, 20.

My son from my first marriage is Harrison, who is also 25. Like Christopher, he’s on the profound/severe/level 3 side of the spectrum.

It was our boys with autism who brought my wife and me together. Harrison and Christopher were in elementary school together. Linda is a music teacher. I am a musician. So, we had music and autism in common. We started dating, she joined my band, and eventually we got married. Together we’ve been doing our local benefit, the Concert for Autism, for 17 years and working on number 18 now. 

We have our one son together. His name is Jack. He is 11. He is on the high functioning/level 1 side of the spectrum. Jack should be able to have a job, get married, and start a family someday—if that’s what he chooses.

Harrison has little ability to communicate. Most of his speech is mimicking or repeating what you say, but he understands a lot more than he can express.

Harrison will sometimes have meltdowns and behaviors. Occasionally this will include pinching or going after someone’s throat. But most of the time he just wants to watch cartoons or stem on dirt, rocks, water, bowls of rice, etc.. Harrison is in a group home in Arizona, near his mother. He has a program he goes to every weekday and the head of that program says he does well – as long as his routine isn’t interrupted. Harrison is not able to travel for leisure or recreation.

Christopher has a little bit more communication skills. He can answer simple questions. But does not handle multiple questions quickly very well. He does not like the word ‘No’ at all. He is highly anxious. This anxiety can result in very bad meltdowns when things happen unexpectedly or unpredictably. These can include hitting, screaming, or breaking things. He spends a lot of time on his computer watching Disney. He is in a group home in Moreno Valley, about an hour west of where we live. They tried putting him in a day program, but he had a meltdown the first day and they have yet to allow him back in. 

Christopher actually loves outings, but only with his biological father. His father can take him to amusement parks, swimming, movies, out to eat, etc. usually without incident, although every once in a while, he will strike people that get too close to him. His father left California in 2018 and moved to a small Texas town, saying the cost of living was better there. This devastated Christopher. He went from seeing his father almost every-other weekend, to now seeing him only two or three times a year. The change has made his meltdowns more intense. They usually end up with him crying and calling out for his dad.

Until recently, our only family vacations were driving to Texas to see my wife’s family. To make it work, Christopher would stay with his dad. We would have to rent a car that I would drive with only Christopher in it. The rest of the family would travel in our van with Linda. We would drive from here to El Paso, TX all in one day – with stops about a 12-hour drive. Christopher’s dad would meet us in El Paso and take him for the week while we went to visit family in the eastern part of Texas. We’d repeat the same system for our return trip. We’d rent a car in El Paso for me to drive Christopher back. Bathroom breaks were planned around quieter rest stops and we always went to the bathroom in shifts. Everyone else in the van would go in, and then Christopher and I. We would never eat in a restaurant. Any meals were done through the drive-thru. 

Last year we were fortunate enough to go on two vacations. We visited family in the D.C. area over the summer and returned to the area in winter. We were able to stop on the way back to see my wife’s family in Texas. 

This was Jack’s first time flying, and he did great. We discovered that the Pittsburgh airport has a Sensory Room as a space for regulating away from the noise. We need more places like this – airports, malls, arenas, stadiums, theaters – to create sensory rooms where those on the spectrum and with sensory needs can go to regroup. It was worth it for us to fly into Pittsburgh instead of D.C. to avoid the hustle and bustle of the bigger airport.  

The number one thing we need is simply more understanding and empathy.

Because Jack is high functioning on the spectrum, there aren’t many things we find we need when we travel or go to restaurants or events. The number one thing we need is simply more understanding and empathy. Jack can say or do things that are a little bit different. He will interrupt you while you are in conversation with someone about a completely different topic. Sometimes he can get up in your personal space, without realizing that it might be uncomfortable to the other person. Sometimes his volume is a little louder than others or too loud at inappropriate times. Occasionally, when eating, he’ll just eat with his hands instead of using a fork. For example, picking up a fried egg with his hands – resulting in the yellow egg running down his hands. These things go against established social norms and can result in hurtful words and behavior from some people. With more awareness and kindness, we hope people can learn to respond with compassion instead.

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Filed Under: Autism, Disability Awareness, Family Travel, Neurodiversity

How do Hotel Owners and Senior Leaders Really Feel about Accessibility?

March 19, 2025 by Eliana Satkin

Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore emerging trends, challenges, and solutions in making travel more accessible for all. Last year’s summit included a panel of hotel leaders who discussed their experiences and perspectives on accessibility in hotels, emphasizing its importance and the industry’s challenges in implementing inclusive practices. 

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Looking to learn more? Don’t miss the 2025 TravelAbility Summit, happening at the beautiful Sunriver Resort in Central Oregon, October 13-15, 2025. This is a unique opportunity to engage with key players from the hospitality industry, travel sector, and disability space—all focused on making travel more accessible for everyone.

Learn more and register today at travelability.net.

  • 💰 Business Impact & Litigation Concerns – Many hotel owners cite fear of litigation as a major barrier to improving accessibility, with examples of lawsuits impacting the industry financially and influencing decision-making.
  • 🌏 Global Accessibility Perspectives – Insights on accessibility from different regions, including Taiwan and Europe, highlight varying degrees of inclusivity, with some newer hotels being more accessible than older establishments.
  • 👥 Personal Experiences with Accessibility – Several panelists share personal stories about their connections to individuals with disabilities, reinforcing the importance of improving accessibility in hotels.
  • 📊 The Growing Market for Accessible Travel – Data shows that the demand for accessible travel is increasing, with baby boomers aging and requiring more accommodations, creating a business case for prioritizing accessibility.
  • 🔧 Affordable Solutions for Accessibility – Simple and cost-effective modifications, such as adding shower chairs and adjusting door mechanisms, can significantly improve the guest experience for individuals with disabilities.
  • 🎓 Staff Training & Hospitality Mindset – Proper training for hotel staff on accessibility issues is crucial in ensuring a welcoming environment, with examples of how small gestures and proactive communication can enhance guest experiences.

🔢 Insights Based on Numbers

  • 26% of the population has a disability, but the figure drops to 15% when excluding minor impairments.
  • In 2019, 12.7 million travelers with disabilities took 81 million trips, spending $58.7 billion.
  • Baby boomers are aging, with 40% identifying as having a disability by age 65, increasing demand for accessible accommodations.
  • Insurance costs have risen by 256% since 2019, adding financial pressure on hotel operations.

Watch the full video here.

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Filed Under: ADA//Law, Baby Boomer Travel, Disability Awareness, Expert Q&A, Hotels, Travel Industry People, Video of the Month

TravelAbility Taps Former BrandUSA CMO, Staci Mellman as Strategic Advisor to Advisory Board

March 10, 2025 by Eliana Satkin

TravelAbility, a leading organization dedicated to enhancing travel experiences for individuals with disabilities, is proud to announce the appointment of Staci Mellman as a strategic advisor and Advisory Board member focusing on expanding the organization’s reach across the USA and enhancing its brand visibility among destination marketing organizations (DMOs) and travel professionals.

With an impressive career spanning nearly two decades, Staci previously served as Chief Marketing Officer at both Brand USA and VISIT FLORIDA, where she led groundbreaking initiatives to make travel marketing more inclusive, authentic, and accessible. She spearheaded efforts to expand accessibility across Florida, creating inclusive content series and advertising campaigns—one of which was recognized by AdWeek as a Top 10 Accessible Brand Campaign of 2020.

Key Areas of Staci Mellman’s Focus:

  • Raising Awareness: Increasing TravelAbility’s recognition among DMOs, travel brands, and industry leaders.
  • Industry Education: Providing resources and best practices to help destinations attract and serve travelers of all abilities.
  • Advancing Inclusive Marketing: Helping travel brands communicate accessibility efforts in an authentic, engaging, and impactful way.

“I have always believed that travel is a fundamental experience that should be accessible to everyone, regardless of ability,” said Mellman. “By working with TravelAbility, I hope to help travel brands and destinations create more inclusive experiences that connect with and serve travelers of all abilities. Travel is not just about seeing new places—it’s about feeling welcome, represented, and empowered to explore the world.”

Strengthening the Future of Accessible Travel

TravelAbility remains dedicated to bridging the gap between the travel industry and the disability community. With the appointment of Staci Mellman, the organization is poised to make even greater strides in creating a more inclusive, accessible future for travelers everywhere.

“Staci is genuinely one of the most inspiring and creative individuals I’ve had the pleasure of working with over the past six years. Her passion for data was matched only by her commitment to positive activism. As the leader of Visit Florida, she spearheaded numerous campaigns that highlight the diverse experiences of individuals with disabilities and her goal was clear: she wanted to make Florida the most accessible state in the country. We’re honored to have her as part of our advisory board.”

Jake Steinman, Founder, TravelAbilityFor more information on TravelAbility’s initiatives, visit https://travelability.net/

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Filed Under: Advisory Board, Disability Awareness, Tourism, Travel, Travel Industry People

News from the TravelAbility Community

March 10, 2025 by Eliana Satkin

Sunflower program expanding its reach, PVA exposing the numbers behind inaccessibility, Myrtle Beach awarded for inclusion, and more in this month’s community news.

Fort Wayne Using New Cheap, Fast Tech to Make Pedestrian Signals Accessible

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Online Reviews Show Which National Parks are Attracting Disabled Guests

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TravelAbility Trusted Apps and Programs Making Travel Equitable

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Myrtle Beach Awarded 2024 Travel Vanguard Award for its Autism-Friendly Travel Efforts

MORE

Inclusion Made this D.C. Circus a Whole Lot More Entertaining

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PVA Survey Reveals Alarming Accessibility Barriers

MORE

The Best and Worst U.S. States for People With Disabilities

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Cincinnati Makes New Motion to Welcome All

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Sunflower Program Soars with Air Canada

MORE

Medina Becomes the First Autism Certified City™ in Middle East, Setting a Global Benchmark for Inclusivity

MORE

Prince Harry Endorses Destination BC

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Castillo de San Marcos National Monument Becomes First National Park to Earn Certified Autism Center™ Designation

MORE

Emirates sets to become the world’s first Autism Certified Airline™

MORE

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Filed Under: Accessibility, Airlines, Autism, Disability Advocates, Disability Awareness, Hidden Disabilities, Parks and Public spaces, Technology, The Arts

Around the Web

March 10, 2025 by Eliana Satkin

Celebrities, major brands, and global initiatives for inclusion.

Actress Selma Blair on How Her Disability Impacts Travel

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New Filmmaking Guidelines Show Inclusion Isn’t What We Thought it Was

MORE

Rare Accessible Ice Palace in Adirondacks

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New Training Program for Accessible Travel Planning

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Australia Doing Away with Accessible Rooms – The accessible hotel room will be a relic of the past – replaced by an integrated modularity and customization that offers personalized, universally adaptive accessibility.

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Silver Train Makes New Tracks for Inclusion in China

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The Right Equipment Gets Everyone on the Slopes at these Ski Destinations

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Honda Creates the Scenic Drive for Visually Impaired

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New Tactiles Bring Hogwarts to Life for Blind Fans

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Shark Tank India Highlights Groundbreaking Disability Innovations

MORE

UN Tourism and AccessibleEU Partner for Global Accessible Tourism

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Red Roof’s New Initiatives Give Back through Inclusion

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Filed Under: Accessibility, Blind Travel, Disability Awareness, Hotels, Mobility, Technology, The Arts, Transportation, Travel, Vision

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