TravelAbility Insider

The Intersection of Travel and Disability

Disability Advocates

Accessibility Champion: Charles Hammerman

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President and CEO, Disability Opportunity Fund

Head shot of Charles Hammerman

“The Schoolhouse Hotel is the first full-service boutique in White Sulphur Springs, West Virginia, and the first all-ADA compliant hotel in the world.”

Q1.  What motivated you to become involved in accessibility and do you have a personal connection to disability?

I am a former Merrill Lynch professional and former Assistant United States Attorney as well as being the father of a child with cerebral palsy, I launched The Disability Opportunity Fund in 2007. It is a national nonprofit  that provides financing, technical services, and advocacy to increase access to appropriate and affordable housing and related services for people with disabilities. The fund was incubated under the umbrella of the Burton Blatt Institute of Syracuse University, named after my late uncle who was a pioneering disability researcher and advocate.

Q2.  What is the goal of your organization?

As a Nationally Certified CDFI, DOF’s mission is to provide financial products, technical assistance, equity investment and financial advisory services that improve the quality of life and build personal wealth for people with disabilities and their families, as well as supporting organizations serving this market.

 Q4. What accomplishments are you most proud of?

The Schoolhouse Hotel is the first full-service boutique in White Sulphur Springs, West Virginia, and the first all-ADA compliant hotel in the world. We transformed the historic White Sulphur Springs schoolhouse into a hub for the community and visitors alike. The hotel features 30 uniquely appointed guest rooms and suites; the Varsity Club restaurant/grill; the Rooftop Bar serving small plates and cocktails in the open air before stunning mountain views; and flexible ballroom and meeting space for weddings, conferences, and other events.  We believe The Schoolhouse Hotel showcases the best of West Virginia hospitality and lodging in a completely inclusive atmosphere.

Q3: What are the most difficult obstacles or barriers you face around accessibility and what actions/initiatives are you taking to address them?

The question is not really applicable to our work. The Schoolhouse Hotel is fully accessible and addresses the needs of our guests. We are very proud of being an example to other hospitality operators to also be inclusive.

Q: Who do you follow?  Name an organization/company/individual you look to for ideas or inspiration.  

We follow accelerators focused on disabilities like Multiple https://www.multiplehub.org/ and Enabled Ventures https://www.enableventures.vc/

Coldplay leads the way in making concerts more enjoyable for deaf fans with Vibrating Vests

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In addition to a crew of signers, the shows in Singapore included handouts of vibrating vests. Will “sound shirts” be next?

Coldplay front man Chris Martin signed two songs, joining a lively team of sign language interpreters at the Singapore concert

A recent commentary in Channel News Asia lauded Coldplay’s January concerts in Singapore “game changing” for their outreach to deaf and hard of hearing fans. The three performances at the National Stadium included a team of very expressive signers including front man Chris Martin, who signed two of the band’s songs. The venue also distributed vibrating vests to allow deaf individuals to feel the beat. 

Read more here.

Accessibility Champion: Apoorva Gandhi

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Head shot of Accessibility Champion: Apoorva Gandhi

Senior Vice President, Multicultural Affairs, Social Impact and Business Councils, Marriott International

Note: This interview is part of an ongoing series featuring interviews with 24 Champions of Accessibility for 2024 selected and celebrated by TravelAbility.

Q 1. What motivated you to become involved in accessibility and do you have a personal connection to disability? 

I have been connected to disability almost my entire life. One of my oldest and best family friends is deaf as well as my youngest daughter. This fuels my passion to do my part to create a world that is inclusive, empathetic, and welcoming to all. I have seen first-hand the innovative skills of people with disabilities, and I am proud to work to create business inclusion for all.

Q 2.  What is the goal of your organization? 

Marriott International’s goal is to connect people through the power of travel. As part of that, we work to welcome all to our hotels no matter who you are, where you come from, what your abilities are or who you love. We want all to have a sense of belonging when you come through our doors. Additionally, our core values include putting people first and serving our world. One way we do that is through our Serve360 social impact and sustainability global program.

Q3: Aside from budget, what are the most difficult obstacles or barriers you face around accessibility and what actions/initiatives are you taking to address them?  

It is generally important to make sure that when the topic of inclusion arises that the disability community is included. Disability exists across all demographics and backgrounds. I work to ensure that the voices and opinions of this important community are contributed to the venues and discussions that I am in.

Q4. What accomplishments are you most proud of? 

One of the projects I am most proud of is our ‘Room for All’, where we worked with the disability community to listen, try to understand, and practice inclusive design to improve the travel experience for travelers with disabilities. We created an accessible hotel room that was welcoming, elegant, and comfortable. We believe in the idea of ‘nothing about us without us’ and we’re honored to host many travelers of all abilities to our HQ and hotels to listen and learn about accessibility and help us evolve how we inclusively welcome all.

Q5: Who do you follow?  Name an organization/company/individual you look to for ideas or inspiration. 

I am inspired by the example of my parents who came to the United States as immigrants back in the 1960’s. Through the great generosity of the United States and its people, their hard work and sacrifice, they were able to create a life full of opportunity for my sister and me. Their story inspires me and allows me to stand on their shoulders daily and to pay it forward.

News from the TravelAbility Movement: Recognitions, People, Events, Grants

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Photo of a beach scene behind the headline "Wheelchair-Accessible Beach Towns"

Best wheelchair-accessible beach towns?

Myrtle Beach, South Carolina and Lincoln City Oregon make the list

Logo of Destinations International

Tourism for All training: First cohort graduates from innovative professional development

Program developed by Charlottesville CVB and Destination International 

Airbnb logo on top of a photo of an usual house on the top of a hill

Airbnb’s most popular accessible rentals:

TravelAbility Advisor Suzanne Edwards of Airbnb comments on the growing popularity of Airbnb’s Adaptive category

Head shot of John Morris on top of a cityscape of Fort Wayne

Visit Fort Wayne Event:

John Morris to deliver keynote at Visit Fort Wayne’s Power of Tourism event in May

Text "Dating with Disabilities" on top of a photo of a young man in a wheelchair holding hands and touching forehead to forehead with a young woman

Dating with Disabilities:

TravelAbility Advisor Chelsea Bear interviewed for PBS Newshour segment

Logo of the Destination Ally Club: Changing the world one Destination at a time

Destination A11Y

Notes from the Destination A11Y Club Winter Meeting

Was 2023 The Year That Accessibility Entered the Mainstream Zeitgeist?

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Collage of logos of Conde Nast, the American Pavilion,, BBC, and USA Today accompanied by a pull quote from Jake Steinman: "It feels like the message of accessible travel is a growing part of the general zeitgeist."

This past year felt different. TravelAbility’s growth rate has accelerated in each of our five years, but we seemed to break through some sort of barrier in 2023. Inquiries and invitations have been coming from all directions—from regions and destinations from throughout the US, from large travel and hospitality companies, from new global partners like the American Pavilion at the Cannes Film Festival and Destinations International.

“It does feel like the message of accessible travel is penetrating all parts of the industry and is a growing part of the general zeitgeist,” says Jake Steinman, TravelAbility founder and CEO. “Companies are seeing it as a lucrative market and they are bringing in trainers to improve their service. And, as evidenced by the unprecedented growth of the number of adaptive/assistive technologies as well as ‘Age-Tech’ at this year’s CES in Las Vegas, the level of innovations is staggering.”

Steinman adds that TravelAbility is riding a wave that begins with travelers with disability and advocates. “It’s about quality of life and predictability.  Individuals have configured their homes and studied their neighborhood so that they can live independently. But when they go to travel, it’s Russian Roulette because there’s so little information.”

The mainstream media is also paying more attention to the issue, according to Tricia Roth, head of marketing and engagement. “One of the main reasons we’re trying out more of a roundup approach in this issue of Insider is because of the number of articles we’re seeing in major publications, from USA Today to NPR, The New York Times, Condé Nast to the BBC has mushroomed.”

Here is a rundown of some of the markers and highlights that stood out for us in 2023:

A pull quote from Tricia Roth: "The number of articles we're seeing about accessibility in major publications has mushroomed."
  • Partnering with Destinations International, the world’s largest resource for destination organizations, to reach over 700 destinations worldwide and help them improve their accessibility.
  • Hosting the sold-out EMS Summit, the premier event for travel professionals and experts to learn, network, and showcase the latest innovations in accessibility. (Our 2024 EMS Summit will be held November 13-15, in San Francisco.)
  • Growing the Destination A11Y Club, a membership program that provides destinations with access to exclusive content, tools, and support to enhance their accessibility to 18 destinations last year from nine in 2022,
  • Nearly doubling the content of the Accessibility Playbook, a comprehensive guide that contains over 100 links to videos, presentations, and examples of accessibility best practices from various sectors of the travel industry.
  • Publishing a special edition of USAE News, a leading publication for association executives, that featured a wrap-up of the EMS Summit and offered exposure to the sponsors and speakers.
  • Launching Accessible Journeys, a quarterly online magazine in collaboration with Mélange Publishing, that showcases inspiring stories, tips, and destinations for travelers with disabilities. The magazine reached over 1.7 million readers in the summer edition.
  • Rebranding the Launchpad pitch fest as the InnovateAble Showcase, an annual event that celebrates the most creative and impactful accessibility solutions in the travel industry. The event coincides with the anniversary of the Americans with Disabilities Act (ADA) on July 26th.
  • Invite to advise the American Pavilion at Cannes Film Festival about how they can become for accessible in 2024.

In addition to these achievements, TravelAbility also introduced several pilot programs in 2023, such as:

  • Academic Accessibility Learning module, an online course that uses the Accessibility Playbook to teach hospitality students about accessibility. The course was offered by the Rosen College of Hospitality Management and received such positive feedback from the 800 enrolled students that it will become a graduation requirement for all 3000 students in the future. This program aims to change the way hotels treat and welcome guests with disabilities.
  • Rethinking Accessibility, a turnkey program that helps destinations discover and highlight their existing accessibility features. The program involved five destinations and revealed 210 new accessibility features that can attract and accommodate travelers with disabilities.
  • Visit Tampa Accessible Riverwalk Pass, a discount attraction pass that offers access to the most popular and accessible attractions along the Tampa Riverwalk. The pass sold over 1900 tickets and generated $109k in sales in two months.
  • Introduced the Visit Florida/Wheel the World (WTW) coop program, in which WTW accessibility features in 30 locations in three Florida destinations where the state covered 50% of the costs.  The program was offered to all DMO’s in Florida at their annual industry conference and has been expanded to 14 destinations in the state.

TravelAbility is excited to continue its mission of growing accessibility in 2024 and beyond. For more information, visit www.travelability.net.