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Ambassador Report

October Ambassador Report: On the Road with Kristy Durso

October 1, 2025 by lkarl

Kristy Durso describes September as another “lightish month” that brought powerful change. She joined a group of 12 other influencers and disability advocates in Colorado for a real-world accessibility workshop with Wheel the World.

“We had a short accessibility workshop with the Colorado Tourism Board and several of the cities around that have started partnerships with accessibility,” Kristy explained. Representatives from Colorado Springs, Denver, Boulder, Red Rocks, and other Colorado destinations participated in the discussions.

Kristy gave a brief keynote, while other speakers, like Julie Tallman from Breakthrough Sports, shared how adaptive recreation transforms lives. “She spoke quite a bit about the impact of sports on her son who has disabilities,” Kristy said, noting the parallels with the work of the National Sports Center for the Disabled.

Experiencing Accessibility in Colorado

The trip wasn’t all meetings—there was plenty of immersive, adaptive adventure. The group toured the Red Rocks museum, explored Meow Wolf, rolled through Boulder, and even practiced adaptive yoga. “The amount of equipment they had, everything they had to make that accessible, was incredible,” Kristy said.

Adaptive kayaking and paddle boarding may have been the biggest hit. “They had tons of different kayaking options,” Kristy explained. “They accommodated every level of disability—from kayaks with full chairs already installed to paddleboards.” Even Kristy’s dog, Gulliver, joined in for his first paddleboard ride.

At Brewability, a fully accessible brewery staffed by people with intellectual and developmental disabilities, Kristy had one of those moments that remind us why we do what we do. “We rolled up to a table that had a large group of wheelchair users sitting at it. They were patients from Craig Hospital, some just weeks out from injury. It was really special to get to talk to them and encourage them about life after disability.”

Challenging Barriers at Stadiums

Back home, Kristy found herself in the middle of another advocacy moment: booking tickets for the Air Force–Army football game. While professional stadiums have made strides in accessibility, she discovered college venues still lag behind.

“There’s no accessibility tab to filter for just the accessible seating,” Kristy said. “You have to click on every section and look to see if there’s accessible seating there, and I had to call when I wasn’t able to find what we needed. It was a much harder process than it needed to be.”

Worse, the stadium initially told her only two people—one wheelchair user and one companion—could sit together. Kristy pushed back:

That’s not the way this is going to work. Unless you’re requiring that of everybody who books, this is discrimination.

After asking for a manager—and then that manager’s manager—she finally secured accessible seating for her full party of five. But she’s determined to push for systemic change. Her proposal is simple: “Implement an accessibility feature on the website. Ask whether someone will stay in their wheelchair or transfer into a seat. Both are legal accommodations, and both are legal questions to ask. That would eliminate so many problems.”

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Airlines, Ambassador Report, Disability Advocates, Mobility, Tourism, Travel

September Ambassador Report: On the Road with Kristy Durso

September 8, 2025 by lkarl

Coffee and inclusion brewing in Colombia

Kristy Durso has seen plenty of destinations roll out the welcome mat for accessible tourism, but her recent trip to Colombia was something different: the country’s very first accessibility-focused FAM.

Hosted by PROColombia, the trip brought together a diverse group of travel professionals from the U.S., Spain, Portugal, and Argentina. Some were disability-owned travel agency leaders and some came armed with tape measures and accessibility checklists in hand.

Kristy was the only participant on the accessibility FAM trip with a physical disability, giving her a unique perspective on how theory translated into practice.

Over the course of the trip, the group explored three regions—each offering surprising accessibility in a country without ADA-style regulations. In the coffee region, Kristy rolled through a plantation, made chocolate, and sampled coffee alongside world-class cuisine in restaurants that were both inclusive and innovative. One standout stop: a holistic dining experience owned by a disabled entrepreneur, featuring healing foods and accessibility built into the very ethos of the restaurant.

The experiences were creative and immersive. A blind guide led a birdwatching tour. A ceremonial tree-planting introduced visitors to Colombia’s iconic wax palms—the world’s tallest palm species. Coffee and food tastings were reimagined as “blind” experiences, inviting guests to explore through senses beyond sight.

In Medellín, accessibility met adventure. A city tour using trike-style vehicles offered detachable motors, similar to Kristy’s Firefly, that clipped directly to manual wheelchairs. Riders could glide alongside their peers without transferring, simply detaching the motor when stopping at restaurants or attractions.

The trip wrapped up in Bogotá with strategic conversations. Kristy met with DMOs and hoteliers eager to learn what worked and what needed improvement. Her expertise was not only welcomed but invited—three tour operators asked her to collaborate on developing new accessible tour options, and PROColombia requested her ongoing partnership. 

Clic Air, a Colombian national airline, stood out above most U.S. airlines with their wheelchair policy. The carrier has a dedicated cabin space where rigid-frame wheelchairs can be safely secured for the entire flight. While passengers still transfer to their seat, the chair itself travels in-cabin—no questions asked.

Kristy returned from Colombia energized by both the progress already in motion and the genuine interest in building a more accessible future. With AFRO Tourism, LGBTQ+ travel, and now accessibility all priorities for PROColombia, the country is positioning itself as a leader in inclusive tourism across the Americas.

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Airlines, Ambassador Report, Disability Advocates, Mobility, Tourism, Travel

August Ambassador Report: On the Road with Kristy Durso

July 31, 2025 by lkarl

Fighting for Access at Home: Advocacy in Military Housing


When Kristy Durso, a longtime disability advocate and TravelAbility ambassador, relocated from San Antonio to Colorado Springs, she didn’t expect to dive headfirst into another accessibility battle — this time, for her own home.

“We told them what we needed. We were very clear in our instructions,” Durso said of her early conversations with the military housing office. “But I’m sure this will shock everybody — surprisingly or not — they had no door widths. They had no real accessibility information.”

Kristy and her family have been living in a single hotel room, while they wait for accessible accommodations to be available on base.

The housing setup on base wasn’t just lacking — it was a systemic issue. “They didn’t have a home that was accessible in Ryan’s rank structure,” she explained, referencing her family’s specific needs. In the past, people just had to make-do with what was available. “Nobody was telling them that they were doing it wrong.”

Kristy isn’t just navigating the red tape — she’s changing it. She’s had meetings with the housing office, the legal office, and the Exceptional Family Member Program, which supports military families with disabilities. She’s not only sharing her accessibility struggles, she’s also going over adaptive solutions she’s found.

And she’s not stopping there.

One of her long-term goals is to implement a neurodivergent or autism-friendly certification on base using programs like KultureCity or the International Board of Credentialing and Continuing Education Standards (IBCCES).

“The military definitely has a higher number of families with disabilities because people go into it knowing their medical care is going to be covered,” she said. “We have to do this here simply because of the lack of accessibility that we’re finding on the base.”

Discovering a Model City: Accessibility in Colorado Springs


Outside the gates, the story shifts — dramatically. “Our experience in the broader town has been exceptional,” said Durso. “We’re so excited to be in Colorado Springs, a destination that has already come to TravelAbility and shown a commitment to accessibility.”

In just three weeks, Kristy and her family have already tried adaptive water skiing, tubing, hiking, hand-cycling, and even discovered a climbing gym with an adaptive climbing group that meets every week. 

The city’s Therapeutic Recreation Program offers action track chairs and weekly accessible hikes. Through Visit Colorado Springs, Kristy learned about rugged off-road adaptive vehicles available for free with advance signup. “They’re like a little four-wheeler — it’s so cool,” she said.

She’s also begun collaborating with a local tubing and whitewater rafting company to improve their accessibility. “There are businesses already doing great things — and businesses willing to do more. It’s exciting.”

One unexpected highlight? Goat Patch Brewing Company. “They deserve a special shoutout,” Kristy said. “Right on their main page, not hidden anywhere, they have a full accessibility statement.” That statement includes details on ADA-compliant entrances, restrooms, service animal policies, and seating options — even a lowered bar designed for wheelchair users.

“The reason we chose this place is because of your accessibility information,” she told the manager. “We were very impressed.”

From Local Impact to Global Voice

Don’t worry, even though Kristy has been stuck in limbo waiting for a home, she hasn’t stopped working for inclusion across the globe.

Last month, she spoke at the Destinations International annual conference, where her breakout session left an impression. “We had a great turnout,” she said. She was also able to connect with leaders about both the conference space and the hotel accommodations.

This week, she’s heading to Colombia, followed by a trip to Alabama, where more accessibility collaborations are in the works. “There’s good stuff coming. Lots of really, really great things — just gotta get there.”

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Ambassador Report, Conferences & Events, Disability Advocates, Mobility, Travel

July Ambassador Report: On the Road with Kristy Durso

July 3, 2025 by lkarl

Kristy Durso isn’t just advocating for accessibility—she’s helping redesign the framework that tourism, conferences, and education are built on. Even in the midst of moving her home to Colorado, Kristy has been busy pushing accessibility to the forefront of hospitality conversations across the globe. She even whipped up another children’s story while riding along with her moving truck. Here are some highlights from the past month:

American Society of Travel Advisors (ASTA)

Kristy’s input was put into practice at this year’s ASTA conference, making it one of the most accessibility-forward conference experiences she’s seen.

“They had a sensory suite for travelers to take a break—it was right on the front page of the conference website,” she shared. “There were resources for each major area of accessibility. For Blind and low vision travelers, they had a link to Be My Eyes. For Deaf and hard of hearing, they listed three different transcription services. For mobility, they had a local DME company listed so people could rent or repair equipment.”

It wasn’t just about putting accessibility information out there—it was about centering it.

“The sensory room was one of the most talked-about features of the show,” Kristy said. “I walked in on day one and saw someone already using it. I turned to the organizer I’d been working with, and he immediately said, ‘We have to do more.’ Then another attendee came out and said, ‘This needs to be at every single conference.’”

Kristy is already in conversations about improvements before the next national conference.

Reaching Across the Ocean

Kristy has been making waves for months with her keynote speech on Reframing Accessibility, this time she took it across the waves.

Kristy was the keynote speaker in Slovenia’s Accessibility in Hospitality conference.

This time, she was able to  share her wisdom virtually, from the comfort of her home… at 4:00 a.m.

Coming Up

In the coming months, Kristy is planning to:

  • Moderate a panel at Destinations International
  • Speak at ASTA’S Expedition Conference
  • Deliver a Keynote in Alabama and evaluate a hotel property committed to accessibility
  • Guest lecture at Florida International University
  • Present at the American Indigenous Tourism Conference
  • Head to D.C. as an ambassador during ASTA’s Legislative Days, where she’ll speak directly with senators and representatives about accessibility issues.
  • Lecture for Ms. Wheelchair PA

There’s also something new in the works that could take her message to a wider audience: a potential talk series produced by a film company in Oregon.

“I want to take destinations on the journey,” she said, “from not thinking accessibility applies to them, to understanding disability as a culture—not a charity case.”

Kristy’s voice is shaping the future of accessible travel, and her message is clear: accessibility isn’t a special feature—it’s a standard that everyone deserves.

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Accessible Meetings, Ambassador Report, Conferences & Events, Disability Advocates, Mobility, Travel

Ambassador Report: On the Road with Kristy Durso

June 6, 2025 by lkarl

TravelAbility Ambassador Kristy Durso is having a banner year — and it’s only June. While she humbly admits, “There’s so much going on, but not that much,” the list of events, projects, and possibilities she’s involved in says otherwise.

Here’s what she’s been up to — and what the TravelAbility community has to look forward to:

Reimagining Accessibility in Oregon

Kristy joined TravelAbility founder Jake Steinman at the Oregon Governor’s Conference on Tourism for a powerful session designed to spark progress. TravelAbility hosted an accessibility shark tank, pitching adaptive innovations as an invitation to reimagine Oregon’s destinations with these tools in place. Kristy asked the room to close their eyes and picture a local favorite destination and what it could look like if every visitor, regardless of ability, felt welcome. Kristy had just visited with her Firefly, and realized how much she would’ve missed without the innovative chair’s assistance. She led the audience through a mental tour of the venue, adding in each of the pitched innovations, showing what a difference it would make.

“They had appropriate ramps and all these things, but they didn’t have door openers on anything, so having the door opener available on those old buildings would’ve changed the area completely and then as you’re getting together and doing all these neat things, imagine if you had a child who’s hard of hearing and they wanted to go do something. If they had the use of the Aira app, they could just go and do it. Or imagine a family was planning on spending the day but their child who’s neurodivergent starts getting overwhelmed and they’ve got a place to go because Kulture City has come in and worked on that area, so now you don’t have to leave to avoid the meltdown.”

The pitch culminated in tears and applause, proving once again that accessibility isn’t just practical — it’s powerful.

Sharing the Stage and Spotlight

At the Accent West conference in Arizona, Kristy shared the stage with Alison Brooks from Visit Mesa to highlight Mesa’s leadership in inclusive tourism. The pair fielded questions from destinations eager to learn how to follow Mesa’s example.

That same week, Kristy previewed a new presidential library slated to open in North Dakota and is in early conversations about shaping its accessibility before doors open to the public.

Kristy served as keynote speaker and visited what she describes as the most food-inclusive conference she’s attended at Travel Nevada’s Rural RoundUp. Her time included a stop at an accessible dude ranch.

She led a fashion show in San Antonio as MC and she’s going to be a guest speaker at another fashion show in Oregon.

Other speaking roles on the horizon include:

  • Destinations International in July, where Kristy will be part of a panel on accessibility in travel.
  • A one-day Accessibility Summit for destinations in Kissimmee, Florida, this September — the first of three such events planned.

Writing New Stories — Literally

Kristy is also stepping into the world of storytelling in new ways. She’s written a children’s book titled Sarah and the Magical Shoes — a heartfelt narrative inspired by her own life. The story centers around a girl whose world changes with a new pair of shoes — not because of the shoes themselves, but what they represent: freedom, self-worth, and possibility. If you’ve ever interacted with Kristy, you’ll appreciate her shoe analogy.

From helping shape national attractions to crafting stories that reshape mindsets, Kristy continues to make sure accessibility isn’t an afterthought — it’s center stage. Whether she’s keynoting a summit, writing a children’s book, or reminding an audience to dream bigger, Kristy’s impact continues to ripple far beyond the spotlight.

Stay tuned. There’s much more to come.

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Accessible Meetings, Ambassador Report, Conferences & Events, Disability Advocates, Mobility, Travel

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