TravelAbility Insider

The Intersection of Travel and Disability

Airlines

Why 285 Million People Worldwide Can’t Navigate Your Hotel or Airport

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The very existence of a tool that can map public indoor spaces is a big deal for travelers who are blind or have low vision, especially in cities and towns struggling with budget cuts, according to a recent piece in WIRED. The author interviewed the Louisville, Kentucky CEO who created the mapping tool who said, “It’s really wonderful to hear people say, ‘I can walk through malls or walk through venues without this sense of hopelessness or of missing information’.”  Find out more about Access Explorer here. (Access Explorer is available for Android phones and is available as an iTunes app.) READ MORE 

OUR TAKE: New research shows that national study that shows cases of blindness will double in the United States by 2050—and that doesn’t include the 16 million Americans expected to have difficulty seeing. A researcher at the National Institutes of Health is quoted as saying, “These findings are an important forewarning of the magnitude of vision loss to come.” One great resource for collateral is BrailleWorks.com, which helps to create menus, maps and other materials for the millions who can’t read documents because of visual impairment or blindness; they also do audio.

 

photo courtesy Access Explorer 

Travel Agent Survey Shows 50% Increase in Requests for Accessible Travel Products

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8 travel experts four in mobility scooters and four not in a group photo outside After a VisitScotland travel trade survey revealed that just over half of travel agents in Scotland reported an increase in requests for accessible travel products, they organized a FAM trip. It was the first-ever inclusive FAM tour to be organized there, according to Travel Trade Daily. European delegates spent three days visiting attractions such as the newly opened Clydeside Distillery, Kelvingrove Art Gallery and Museum, Loch Katrine Experience, Stirling Castle, Royal Yacht Britannia and Beach Wheelchairs North Berwick. The story also explains that all of the attractions visited provide detailed information around their accessibility and make a conscious effort to ensure visitors with access requirements are able to have a good experience. READ MORE

OUR TAKE: Accessibility and inclusivity are clearly gaining a wider understanding, particularly among travel providers. Special Needs Group has trained over 5000 travel agents, mostly about mobile traveler needs. IBCCES has over 20,000 travel agents that have taken their program online. For reference, we’ve pulled together a (growing) list of Specialized Travel Providers on TravelAbilitySummit.com.   

photo courtesy VisitScotland 

 

New IATA Resolution Addresses 30% Rise in Wheelchair Requests

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Requests for wheelchair assistance skyrocketed to 30% between 2016 and 2017, “putting a strain on the quality of the service provided, reports the International Air Transport Association (IATA) in a recent press release. (The average increase in requests between 2010-2018 was 17%, according to Open Doors Organization.)

At their Annual General Meeting, IATA overwhelming passed a resolution that promises the organization will have two new priorities: First, to work with airports to ensure that wheelchair assistance is available to those who need it. Second, to dramatically lower the number of mobility devices (scooters and wheelchairs, for example) that are damaged or lost in transport.READ MORE

OUR TAKE: If they’re smart, they’ll be speaking with Senator Tammy Duckworth (D-IL), who has made it her mission to see that airlines are accountable to the public for damage done to wheelchairs. Legislation sponsored by Duckworth now requires airlines to report wheelchair damage monthly. If the IATA resolution is any indication, Duckworth’s advocacy is already having a profound effect on the industry. TravelAbility Insider has been tracking the results in our Duckworth Damage Report.

All airlines ranked by the number of wheelchairs damaged in one month and YTD

Senator Duckworth’s Wheelchair Advocacy Will Not Be Crushed

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Senator Duckworth in a wheelchair at a. Democratic event

Change can and does happen, even in Washington, D.C.—at least if you are the invincible Senator Tammy Duckworth (D-Illinois). As a direct result of legislation introduced by Senator Duckworth in 2018, the Department of Transportation (DOT) revised the Air Travel Consumer Report, requiring airlines to disclose the number of damaged wheelchairs and scooters monthly. That number hadn’t been previously available (wheelchairs had been reported as ‘luggage’ in the past). Senator Duckworth is a longtime advocate for people with disabilities (see earlier posts)

We applaud you, Senator Duckworth, for helping to measure what matters with our all-new “Duckworth Damage Report,’ below.


chart of totals airline chair damage for 3 mostThe fine print: U.S. airlines with at least 0.5 percent of total domestic scheduled-service passenger revenues must report the damage to any chair or mobility scoot transported in its aircraft cargo departments. This report covers December 2018, January & February 2019. Year to Date numbers reflects the change in reporting required by 14 CFR 234 and consolidated data from branded codeshares. Source: Department of Transportation Statistics Bureau

 

Which UK Airports Will Be 2020 All-Stars? (Plus: Free Accessible UK Itinerary)

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silhouette of a boy walking through airport very serene photoWhen a civil aviation report shows that 10% of airports in the UK don’t have a high quality of accessibility what exactly does that mean? For starters, a quarter of airport businesses could not accommodate those in wheelchairs, and a third of companies were unable to accommodate for those with cognitive impairments like autism. Even what may seem to be minor hassles—long wait times for assistance or untrained desk staff—are major factors in a disabled travelers experience. As revisions to systems are made, airports that were looking pretty dismal are rising all-stars. Edinburgh’s ‘Very Good’ rating was particularly impressive given that just two years ago its accessibility was considered ‘Poor’. Another all-star was Liverpool. READ MORE

BONUS! If you want a great experience touring London, here’s an Accessible London itinerary from TravelAbility Summit Advisory Board Member Cory Lee. Thanks, Cory, your expertise is always appreciated.