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Practical Hack from the Accessibility Playbook: Welcoming the Aging Traveler

December 4, 2025 by lkarl

The needs of the aging traveler often mirror those of disabled travelers, yet many older adults are less likely to ask for assistance or identify as disabled. This excerpt from the Accessibility Playbook goes over how to welcome the aging traveler. Before moving on, take this 3 question quiz to test your knowledge!

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To better support this growing segment, keep the following principles in mind:

Recognize diverse needs: Consider mobility, hearing, cognitive, and visual changes that may arise with age.

Prioritize respectful communication: Train staff to offer assistance without making assumptions and to recognize signs of anxiety or confusion.

Be transparent about accessibility: Clearly communicate which features are available and use visible signage and intuitive wayfinding.

Offer simple, supportive tools: Ensure digital tools are user-friendly and secure. Provide low-tech options and human assistance for travelers who may hesitate with technology.

Focus on empowerment, not special treatment: Thoughtful, simple accommodations improve satisfaction and strengthen your reputation.

Design for dignity: Move away from one-size-fits-all experiences. Encourage planning ahead, suggest shorter and well-structured itineraries, and promote airport “meet-and-assist” programs.

55% of older travelers are interested in curated travel experiences once they learn about them

The Aging Traveler: Obstacle’s and Solutions

Planning

ObstacleSolution
Unclear accessibility information makes older adults less likely to travel.Provide clear, detailed information about accessibility (steps, elevators, seats, bathrooms).
Uncertainty about airport help deters some from flying altogether.Provide information on the time it takes to travel from check-in to the gate at the airport, as well as the services available.
Uncertainty about refunds makes booking in advance a risk.Provide cost comparisons across platforms and clear, easily accessible cancellation/refund policies.
App-centric booking can be a barrier for older adults who prefer websites.Provide user-friendly interfaces with simple navigation and clear instructions on where to click and book.
Aversion to technology due to concerns about scams and data breaches.Provide education about online safety, clear fraud safeguards, and phone support.
Challenges using online platforms to book transportation and activities.Develop and promote curated travel experiences tailored to their preferences and needs.
Difficulty finding hotels that match specific needs and preferences.Provide enhanced search and filter options (pet-friendly, ground-floor room, grab bars in bathrooms).

94% of older travelers who have used AI for travel planning have found it useful.


Flying

ObstacleSolution
Difficulty getting through security (33%)Improved workforce: provide special TSA lines and allow more time (60%).
Difficulty getting from parking to the airport (33%) or to the gate (32%)Greater access to wheelchairs/motorized carts (52%).
Difficulty understanding announcements (21% among the 65% with hearing loss)Provide designated assistance desks where travelers can check for updated information and receive personalized help.
Difficulty waiting to board at the gate (15%)Offer check-in assistance (43%).

It’s hard for us to fly without precheck – it’s tiring to take off shoes and unpack bags. We’ve forgotten our suitcases after the hassle of putting our shoes back on.

Hotels

ObstacleSolution
Difficulty handling luggage (36%)Offer assistance (44%).
Difficulty entering the establishment (18%)Ensure step-free entry and automatic doors; offer porter assistance.
Difficulty getting in and out of the bathroom (17%)Install grab bars, walk-in showers, and non-slip flooring in accessible rooms.
Difficulty bathing (20%)Provide special rooms with accessible bathrooms and safety features (47%).
General discomfort due to age-related sensitivitiesOffer early check-in and room features that prioritize comfort such as ergonomic bedding and adjustable climate control.
Gaps in staff preparedness to accommodate older travelersTrain staff on how to identify and support guests who require accommodations (36%).

The biggest challenge is comfort. As we’ve aged, our bodies are less tolerant of discomfort and the resulting aches and pains. It can really ruin your travel

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Filed Under: Accessibility, Accessibility Playbook, Airlines, Baby Boomer Travel, Hotels, Surveys, Travel

Around the Web November 2025

November 10, 2025 by lkarl

AI leading the charge for inclusion and other surprising news and inspiration. Dive in Below!

  • Beers and Behaviors: California’s New Autism Support Group for Dads 
  • 10 Most Accessible Cities in the US in 2025, No. 6 Will Surprise You! | Aviation A2Z
  • Nashville International Airport Launches GoodMaps to Elevate Accessibility and Set a New Standard in Airport Navigation – Nashville International Airport | BNA
  • Tips and Resources For Hearing Impaired Visitors | Visit Seattle
  • AI is rewriting accessibility for a more inclusive Canada | Digital Journal
  • Tourism Prince George Collaborates on a 3D Accessibility Map | Trend Hunter
  • Canada’s New Accessible Travel Directory Helps Travellers Plan Inclusive Journeys | Travel And Tour World
  • Denver And Colorado, US Lead The Way In Accessible Travel Experiences For Tourists! | Travel And Tour World
  • Why Southwest’s New Lithium Battery Rule Matters for Mobility Device Users | Bangla news
  • Flight Centre Survey Reveals 42% of Canadians Want Accessible Travel Options | Travel Market Report
  • Kids Enjoy Accessibility-Friendly Halloween Near Rockford | Wood TV
  • Philly Officials Pledge to Make 250th Anniversary Festivities Accessible to People with Disabilities | Audacy

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Filed Under: Accessibility, Airlines, Around The Web, Hearing, Technology, Tourism

October News from the TravelAbility Community

October 2, 2025 by lkarl

Myrtle Beach | AFAR highlights 5-Day Myrtle Beach Itinerary for All Abilities

A wooden beach access ramp leads through palm trees and coastal vegetation toward a sandy beach with turquoise ocean waters under a clear blue sky. Beachgoers can be seen in the distance along the shoreline, with the accessible boardwalk providing barrier-free passage from landscaped grounds to the beach.

Unlike many coastal locales, accessibility isn’t an afterthought in Myrtle Beach). The vacation destination is deeply committed to ensuring travelers of all abilities—those on the autism spectrum…

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Lotus | The Best Accessible Design of 2025

A black and white photo collage with pink geometric accents combines images of legs in white sneakers, a person sitting in a chair, someone holding a phone, and a mountain landscape, overlaid with a text box titled Alt Text that reads "The dust of the leaves turn orange below, The warmth of the light, The cool of the shadow, Cotton candy clouds look down where the Smoky Mountains grow, Postcard or painting, It's almost hard to know."

See all the honorees of Fast Company’s 2025 Innovation by Design Awards in the accessible design category…

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RightHear | accessiBe Partners with RightHear to Bring Accessibility Beyond the Screen

 A partnership logo graphic features the "accessiBe" and "RightHear" brand names connected by a bright yellow circle with an "X" symbol, set against a blue and purple gradient background with subtle glowing effects.

Digital accessibility is just one part of creating an inclusive experience. For people with disabilities, accessibility doesn’t stop…

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Visit Florida and Wonders Within Reach | Wheelchair Accessible Restaurants in Sarasota, Florida

Jennifer Allen and her 3 children on a beach at sunset with arms raised joyfully, including a child using a blue wheelchair with beach-capable wheels. The group poses on white sand with lifeguard towers visible in the background during golden hour.

I don’t remember ever eating so well as we did in Sarasota. From Cuban sandwiches that melt in your mouth to donuts so fresh you’ll smell them before you see them, this city knows how to keep your tummy happy…

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Wheel the World | Colorado Tourism Office and Wheel the World Co-Host Nation’s First Travel Week Spotlighting Accessibility

The Colorado Office of Economic Development & International Trade logo combines the state's iconic "C" flag design with a circular certification emblem, followed by the agency's full name in black text.

The Colorado Tourism Office (CTO), a division of the Colorado Office of Economic Development and International Trade (OEDIT), in partnership with Wheel the World, hosted a curated…

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Visit California | Oakland San Francisco Bay Airport Expands Accessibility with ASL Interpretation App

Two men collaborate at a touchscreen service counter in a modern, bright airport, with one person using a smartphone app to translate sign language.

Oakland San Francisco Bay Airport (OAK) today announced the launch of a new accessibility initiative in partnership with Aira, offering free, on-demand American Sign Language (ASL) interpretation for deaf and hard of hearing travelers…

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Visit Grand Rapids | ‘Priceless’: Grand Rapids Public Museum Unveils Sneak Peak of Accessibility Upgrades to Carousel

An empty carousel is brightly lit up.

The Grand Rapids Public Museum is inching closer to the completion of their multimillion-dollar renovation project to its carousel and riverfront access…

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Wheel the World, North Alabama, Cory Lee, and Wonders Within Reach | Accessible Guide to Alabama: Hotels, Things to Do, Restaurants

Cory Lee, in a power wheelchair, travels along a brick sidewalk past the historic Miss Mylen Miller House, a white colonial-style building with black shutters surrounded by mature trees and maintained grounds behind a decorative iron fence.

North Alabama is one of those places that catches you off guard. You don’t expect mountains and canyons, but they’re here. You don’t expect world-famous music studios tucked into quiet towns, but…

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Filed Under: Accessibility, Adaptive Sports, Airlines, Disability Advocates, Disability Awareness, Hidden Disabilities, Museums & Attractions, Neurodiversity, Tourism, Transportation, Travel, Vision

October 2025 Around the Web

October 1, 2025 by lkarl

Travel and Tour World | Accessible Tourism Grows Exponentially Across The Globe, According To TUR4all’s Comprehensive Report On The Latest Travel Industry Trends

 Two people, one using a wheelchair, explore a historic colonial plaza with cobblestone paving and archaded buildings under a bright blue sky.

Accessible tourism has witnessed remarkable growth worldwide, driven by an increasing demand for inclusive travel experiences that cater to individuals with…

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TUBU Festival Focuses on Travel and Tourism

An illustration depicts inclusive workplace accessibility, showing a person using a wheelchair at a computer workstation alongside a colleague using crutches.

The TUBU Fest, hosted in Austin, Texas, is an exceptional celebration of diverse voices and stories from playwrights with disabilities. This one-of-a-kind festival, now in its second year, presents 15 carefully curated plays by playwrights from all over the globe… 

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DOT Regressing in Protections for Disabled Travelers

A woman in a wheelchair wearing jeans and a yellow shirt sits in an airport terminal, gazing through floor-to-ceiling windows at an aircraft on the tarmac.

Airlines are watching as the US Department of Transportation (DOT) revisits a set of regulations intended to safeguard travellers with disabilities who rely on 
 wheelchairs
. Originally unveiled by the Biden administration to strengthen existing safeguards, the rules were… 

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Taking Down Barriers to Take Off: How Airports Are Redefining Accessibility

Silhouetted against bright terminal windows, a caregiver pushes someone in a wheelchair through a modern airport concourse with reflective floors.

Airports are often seen as gateways to the world. For travellers with disabilities however, they can just as easily become barriers. In recognition of this, a recent Airports Council International (ACI) webinar on ‘Empowering Accessibility: Building Disability Advocacy… 

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Carnival Cruise Line is Cracking Down on Mobility Scooters

The Carnival Radiance cruise ship, featuring the distinctive red and blue funnel, is docked at a port under clear blue skies. Palm trees line the waterfront near the massive white vessel with its multiple decks and rows of balconies visible along the hull.

Modern, accessible cruise ships that simplify the logistics of traveling to different destinations make vacationing easier for those with mobility limitations. The appeal of cruising to travelers who use mobility aids is easy to see on Carnival Cruise Line… 

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Albertsons® Companies Launches “for U™ Travel,” a New Travel Booking Experience Rewarding Customers with Cashback on Flights, Hotels and More

 The Albertsons Companies logo displays a stylized blue house or mountain shape containing a plant motif above the company name. The design uses shades of blue with "Albertsons" in a lighter blue and "Companies" in a darker blue rectangular banner below.

In partnership with Expedia Group, for U Travel brings value and ease beyond grocery rewards to every destination…. 

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Austin Volunteers Crack Down on Illegal Use of Accessible Parking

A news screenshot from KVUE ABC shows two people in bright yellow-green safety vests having a conversation next to a vehicle.

 Drivers in Austin are being reminded to respect accessible parking spaces, as a growing number of trained volunteers are now authorized to issue citations to those who park illegally… 

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Robots Are Measuring ADA Compliance in Irvine, California

A small white autonomous delivery robot with tank-style treads navigates a concrete sidewalk past landscaping with bird of paradise flowers. The compact robot has a storage compartment, QR code, camera, and blue informational flag attached to its side.

Officials have deployed urban service robots to inspect sidewalk accessibility, in order to take an informed approach to improvements; the project is part of the city’s Americans with Disabilities Act… 

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3 Ways to Engage Neurodiverse Audiences Now

An illustration shows five overlapping head silhouettes in different colors, each containing distinct symbols representing different types of cognitive thinking: puzzle pieces, numbers and equations, gears, musical notes and flowers, and connected nodes.

15-20% of the UK population is neurodivergent – and that figure’s growing. Hassell Inclusion CEO Jonathan Hassell unpacks how marketers can build deeper connections with this audience… 

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How to Design Accessible Spaces

The official Washington State government logo features two stylized evergreen trees in blue and green outline with a crescent moon, alongside "WA.gov" text and "THE EVERGREEN STATE" tagline on a dark blue background.

Get information and resources on how to design inclusive and accessible environments and products both in the real world and online… 

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Quick Wins to Get Started on Your Accessibility Journey

A young person with Down syndrome wearing a white shirt sits in front of a professional studio microphone, recording audio in a community setting.

When we talk about accessibility in tourism, sometimes the task ahead can feel overwhelming. In this blog we’ve tried to pull together some ‘quick wins’ to get you started… 

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Tourism Prince George Launches Virtual Tour Touting Accessible Spots

A virtual accessibility tour interface for Prince George, BC hotels displays a modern hotel lobby with a lowered check-in counter marked by a wheelchair accessibility icon, with a navigation menu listing various accommodations and their accessible features.

Tourism Prince George has launched a new way to help those with mobility challenges plan a getaway to the Northern Capital…. 

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Filed Under: Accessibility, ADA//Law, Airlines, Cruising, Mobility, Neurodiversity, Parks and Public spaces, Tourism, Travel

October Ambassador Report: On the Road with Kristy Durso

October 1, 2025 by lkarl

Kristy Durso describes September as another “lightish month” that brought powerful change. She joined a group of 12 other influencers and disability advocates in Colorado for a real-world accessibility workshop with Wheel the World.

“We had a short accessibility workshop with the Colorado Tourism Board and several of the cities around that have started partnerships with accessibility,” Kristy explained. Representatives from Colorado Springs, Denver, Boulder, Red Rocks, and other Colorado destinations participated in the discussions.

Kristy gave a brief keynote, while other speakers, like Julie Tallman from Breakthrough Sports, shared how adaptive recreation transforms lives. “She spoke quite a bit about the impact of sports on her son who has disabilities,” Kristy said, noting the parallels with the work of the National Sports Center for the Disabled.

Experiencing Accessibility in Colorado

The trip wasn’t all meetings—there was plenty of immersive, adaptive adventure. The group toured the Red Rocks museum, explored Meow Wolf, rolled through Boulder, and even practiced adaptive yoga. “The amount of equipment they had, everything they had to make that accessible, was incredible,” Kristy said.

Adaptive kayaking and paddle boarding may have been the biggest hit. “They had tons of different kayaking options,” Kristy explained. “They accommodated every level of disability—from kayaks with full chairs already installed to paddleboards.” Even Kristy’s dog, Gulliver, joined in for his first paddleboard ride.

At Brewability, a fully accessible brewery staffed by people with intellectual and developmental disabilities, Kristy had one of those moments that remind us why we do what we do. “We rolled up to a table that had a large group of wheelchair users sitting at it. They were patients from Craig Hospital, some just weeks out from injury. It was really special to get to talk to them and encourage them about life after disability.”

Challenging Barriers at Stadiums

Back home, Kristy found herself in the middle of another advocacy moment: booking tickets for the Air Force–Army football game. While professional stadiums have made strides in accessibility, she discovered college venues still lag behind.

“There’s no accessibility tab to filter for just the accessible seating,” Kristy said. “You have to click on every section and look to see if there’s accessible seating there, and I had to call when I wasn’t able to find what we needed. It was a much harder process than it needed to be.”

Worse, the stadium initially told her only two people—one wheelchair user and one companion—could sit together. Kristy pushed back:

That’s not the way this is going to work. Unless you’re requiring that of everybody who books, this is discrimination.

After asking for a manager—and then that manager’s manager—she finally secured accessible seating for her full party of five. But she’s determined to push for systemic change. Her proposal is simple: “Implement an accessibility feature on the website. Ask whether someone will stay in their wheelchair or transfer into a seat. Both are legal accommodations, and both are legal questions to ask. That would eliminate so many problems.”

Kristy Durso is sitting in her wheelchair on the beach, smiling over her shoulder with the beautiful turquoise ocean in the background.

Meet Kristy: Kristy is a writer, speaker, and disability travel advisor. She has experience across multiple disabilities traveling as a wheelchair user with a pace-maker along with her children with intellectual disabilities, autism, ADHD, and over 30 food allergies. 

As TravelAbility’s ambassador, she networks and speaks around the globe to promote accessibility and inclusion in the travel space.

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Filed Under: Airlines, Ambassador Report, Disability Advocates, Mobility, Tourism, Travel

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