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The Intersection of Travel and Disability

Accessibility

Hotel Spotlight: Renaissance Shoals Resort & Spa

October 2, 2025 by lkarl

Aerial view of the Renaissance Shoals Resort & Spa with distinctive blue metal roofing and a central domed cupola, set among manicured lawns and mature trees, with a parking area visible to the left. The property overlooks a scenic river landscape with a dam or bridge structure visible in the distance, surrounded by lush greenery under a partly cloudy sky.

Sometimes accessibility comes down to the little things—like a phone call that makes a guest feel truly seen.

At the Renaissance Shoals Resort & Spa, staff recently put their new Wheel the World Academy accessibility training into practice during a group booking. When a guest services employee, Keely Law, noticed that an incoming traveler was visually impaired, she didn’t make assumptions. Instead, she picked up the phone, connected with the traveler, and asked if he would prefer a room by the elevator.

The simple gesture surprised the guest, who shared how grateful he was that someone took the time to check in on his needs before arrival.

This is the kind of next-level customer service that accessibility training inspires—not just awareness, but action. After being equipped with practical tools and sensitivity, the hospitality team has moved beyond compliance to create thoughtful, personalized experiences.

For Renaissance Shoals, it’s proof that small moments can make a big impact—and that accessibility done well is about welcoming and care, not ADA checklists and guesswork.

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Filed Under: Accessibility, Hotel Spotlight, Hotels

Innovation of the Month: Lotus’ Wearable Access Ties for First Place

October 2, 2025 by lkarl

Lotus, a first-place winner in this year’s InnovateAble Showcase, is reimagining what it means to access and control your environment. Lotus is a fabulously simple idea: a wearable ring that allows users to point and click to control lights, fans, TVs, and more—without Wi-Fi, apps, or rewiring. Founder Dhaval Patel’s journey to creating Lotus is both personal and innovative.

A sleek, ring-shaped smart device with a metallic silver and black finish floats in mid-air above a dining table, with a blurred home interior featuring warm lighting and plants in the background.

From Personal Struggle to Universal Solution

“The story of Lotus starts with me,” Patel explains. “I was born with twisted knees, and over the years I’ve been on and off crutches a lot.”

One night, exhausted after a long day, Patel realized he had left the lights on. “Too tired to get up, I slept with the lights on—the entire night,” he recalls. The next morning, he had a revelation: if even an Apple electrical engineer like me didn’t have smart home tech at home, who did?

That moment became the seed for Lotus.

The Problem: Homes Not Built for Smart Tech

Smart home technology often feels out of reach—especially for travelers, renters, and people with disabilities.

“Turns out 91% of homes in the U.S. were built before smart homes existed, with no easy way to upgrade,” Patel says. Even adopting an Alexa often requires rewiring switches, installing multiple speakers, and downloading additional apps. For homeowners, the time and cost can be daunting; for travelers and renters, solutions are virtually nonexistent.

This gap disproportionately affects nearly 30 million people with limited mobility—including veterans, older adults, and disabled individuals—who may already spend up to four hours a day on self-care.

The Lotus Solution: Point. Click. Control

Lotus sidesteps these barriers with a portable, plug-and-play design.

  • Step 1: Put on the Lotus ring.
  • Step 2: Snap the Lotus switch cover onto any wall switch. Simple magnets eliminate the need for rewiring.
  • Step 3: Point and click. Infrared technology works like a TV remote—no app, smartphone, or internet needed.

“Control lights, fans, appliances. Even fireplaces and TVs,” Patel explains. “And take it with you wherever you go—hotels, Airbnbs, visiting family. It’s portable.”

Who Benefits from Lotus?

Patel envisions four distinct customer groups:

  1. People with limited mobility (30M in the U.S.)
    Those with acute, permanent disabilities—such as veterans with injuries—need immediate solutions.
  2. Older adults (61M in the U.S.)
    Gradual conditions like arthritis make movement more difficult, and fall prevention becomes critical.
  3. Renters (110M in the U.S.)
    Lease restrictions and temporary housing often make rewiring impossible. Lotus offers smart-home convenience without permanent upgrades.
  4. Mass-market convenience
    Everyday users—from pregnant parents to anyone who’s simply cozy in bed—can benefit from the silent, point-and-click control.

It seems that Lotus falls right into the curb cut effect with technology that benefits everyone. “In other words, our mission is ‘to build technology anyone can use, by optimizing for disability first,’” Patel says. 

Pricing and Practicality

A Lotus starter kit (1 ring + 3 switch covers + charging accessories) retails at $399, or $349 for organizational bulk purchases. Individual pieces are also available:

  • Ring: $199
  • Switch Cover: $75

Every device is compatible with others, so users can easily expand their setup. Patel notes a fun side effect: “Your ring will even work in your parents’ home, and vice versa. It has network effects—like a telephone, the more people that have it, the more beneficial every person’s device becomes.”

Practical features add to the appeal: the ring is waterproof, and its battery lasts six months on a single charge.

A Legacy of Accessibility

For Patel, Lotus is about more than convenience—it’s about impact.

“My favorite quote is from Hamilton: ‘What is legacy? It’s planting seeds in a garden you never get to see,’” he shares. “That’s why I started Lotus—to build something that continues helping people, even after we’re long gone.”

This tech could instantly transform an accessible hotel room or short term rental, going beyond ADA to welcoming. The low-cost set up makes it possible to install in multiple locations, with rings available for users who need them.

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Filed Under: Accessibility, Disability Advocates, Disability Awareness, Innovation of the Month, Technology

October What Would You Do? 

October 2, 2025 by lkarl

By Jennifer Allen

What Would You Do:  The pool lift’s out of order.

If you’re the hotelier, you’re caught off guard—it worked the last time you checked.

If you’re the guest, you’re frustrated—you wrangled your family, got everyone into swimsuits, and now you can’t even get into the water.

So… what happens next? How should management respond? And what would you do as the traveler on the other side of this?

Here’s what our community had to say…

While it turned out to be a very common issue, we didn’t hear many solutions. A few people suggested calling maintenance and updating the guest when it’s fixed, but in many cases a fix like this won’t happen during the guest’s visit. 

An Instagram response recommended working with a partner hotel that may be willing to share a pool. Kristy Durso thought transferring rooms to the new hotel completely, with some compensation for the trouble, may be the most seamless option.

A disabled traveler said she would ask for help transferring to the floor and then slide into the pool, but getting out is harder and hotel staff may not feel comfortable helping with a physical transfer.

As a disability mom who travels often and has encountered only a handful of working pool lifts, I can validate the concern. Lifts seem like a thoughtful addition to help all enjoy the pool, but they’re not only worthless when they don’t work: they’re misleading. I would prefer to know in advance that the pool wasn’t for us, rather than arrive and find out we can’t use it. I’m not bold enough to ask for any sort of compensation, but I feel like my kids deserve that. It’s a big disappointment when you’re nine. They’d settle for an ice cream bar from the hotel shop.

Kristy Durso came through with a practical solution – the ADAPTS. While the sling may not be a perfect solution, it could be used in a situation like this to safely get the person in and out of the water. 

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Filed Under: Accessibility, Hotels

October News from the TravelAbility Community

October 2, 2025 by lkarl

Myrtle Beach | AFAR highlights 5-Day Myrtle Beach Itinerary for All Abilities

A wooden beach access ramp leads through palm trees and coastal vegetation toward a sandy beach with turquoise ocean waters under a clear blue sky. Beachgoers can be seen in the distance along the shoreline, with the accessible boardwalk providing barrier-free passage from landscaped grounds to the beach.

Unlike many coastal locales, accessibility isn’t an afterthought in Myrtle Beach). The vacation destination is deeply committed to ensuring travelers of all abilities—those on the autism spectrum…

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Lotus | The Best Accessible Design of 2025

A black and white photo collage with pink geometric accents combines images of legs in white sneakers, a person sitting in a chair, someone holding a phone, and a mountain landscape, overlaid with a text box titled Alt Text that reads "The dust of the leaves turn orange below, The warmth of the light, The cool of the shadow, Cotton candy clouds look down where the Smoky Mountains grow, Postcard or painting, It's almost hard to know."

See all the honorees of Fast Company’s 2025 Innovation by Design Awards in the accessible design category…

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RightHear | accessiBe Partners with RightHear to Bring Accessibility Beyond the Screen

 A partnership logo graphic features the "accessiBe" and "RightHear" brand names connected by a bright yellow circle with an "X" symbol, set against a blue and purple gradient background with subtle glowing effects.

Digital accessibility is just one part of creating an inclusive experience. For people with disabilities, accessibility doesn’t stop…

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Visit Florida and Wonders Within Reach | Wheelchair Accessible Restaurants in Sarasota, Florida

Jennifer Allen and her 3 children on a beach at sunset with arms raised joyfully, including a child using a blue wheelchair with beach-capable wheels. The group poses on white sand with lifeguard towers visible in the background during golden hour.

I don’t remember ever eating so well as we did in Sarasota. From Cuban sandwiches that melt in your mouth to donuts so fresh you’ll smell them before you see them, this city knows how to keep your tummy happy…

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Wheel the World | Colorado Tourism Office and Wheel the World Co-Host Nation’s First Travel Week Spotlighting Accessibility

The Colorado Office of Economic Development & International Trade logo combines the state's iconic "C" flag design with a circular certification emblem, followed by the agency's full name in black text.

The Colorado Tourism Office (CTO), a division of the Colorado Office of Economic Development and International Trade (OEDIT), in partnership with Wheel the World, hosted a curated…

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Visit California | Oakland San Francisco Bay Airport Expands Accessibility with ASL Interpretation App

Two men collaborate at a touchscreen service counter in a modern, bright airport, with one person using a smartphone app to translate sign language.

Oakland San Francisco Bay Airport (OAK) today announced the launch of a new accessibility initiative in partnership with Aira, offering free, on-demand American Sign Language (ASL) interpretation for deaf and hard of hearing travelers…

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Visit Grand Rapids | ‘Priceless’: Grand Rapids Public Museum Unveils Sneak Peak of Accessibility Upgrades to Carousel

An empty carousel is brightly lit up.

The Grand Rapids Public Museum is inching closer to the completion of their multimillion-dollar renovation project to its carousel and riverfront access…

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Wheel the World, North Alabama, Cory Lee, and Wonders Within Reach | Accessible Guide to Alabama: Hotels, Things to Do, Restaurants

Cory Lee, in a power wheelchair, travels along a brick sidewalk past the historic Miss Mylen Miller House, a white colonial-style building with black shutters surrounded by mature trees and maintained grounds behind a decorative iron fence.

North Alabama is one of those places that catches you off guard. You don’t expect mountains and canyons, but they’re here. You don’t expect world-famous music studios tucked into quiet towns, but…

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Filed Under: Accessibility, Adaptive Sports, Airlines, Disability Advocates, Disability Awareness, Hidden Disabilities, Museums & Attractions, Neurodiversity, Tourism, Transportation, Travel, Vision

October 2025 Around the Web

October 1, 2025 by lkarl

Travel and Tour World | Accessible Tourism Grows Exponentially Across The Globe, According To TUR4all’s Comprehensive Report On The Latest Travel Industry Trends

 Two people, one using a wheelchair, explore a historic colonial plaza with cobblestone paving and archaded buildings under a bright blue sky.

Accessible tourism has witnessed remarkable growth worldwide, driven by an increasing demand for inclusive travel experiences that cater to individuals with…

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TUBU Festival Focuses on Travel and Tourism

An illustration depicts inclusive workplace accessibility, showing a person using a wheelchair at a computer workstation alongside a colleague using crutches.

The TUBU Fest, hosted in Austin, Texas, is an exceptional celebration of diverse voices and stories from playwrights with disabilities. This one-of-a-kind festival, now in its second year, presents 15 carefully curated plays by playwrights from all over the globe… 

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DOT Regressing in Protections for Disabled Travelers

A woman in a wheelchair wearing jeans and a yellow shirt sits in an airport terminal, gazing through floor-to-ceiling windows at an aircraft on the tarmac.

Airlines are watching as the US Department of Transportation (DOT) revisits a set of regulations intended to safeguard travellers with disabilities who rely on 
 wheelchairs
. Originally unveiled by the Biden administration to strengthen existing safeguards, the rules were… 

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Taking Down Barriers to Take Off: How Airports Are Redefining Accessibility

Silhouetted against bright terminal windows, a caregiver pushes someone in a wheelchair through a modern airport concourse with reflective floors.

Airports are often seen as gateways to the world. For travellers with disabilities however, they can just as easily become barriers. In recognition of this, a recent Airports Council International (ACI) webinar on ‘Empowering Accessibility: Building Disability Advocacy… 

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Carnival Cruise Line is Cracking Down on Mobility Scooters

The Carnival Radiance cruise ship, featuring the distinctive red and blue funnel, is docked at a port under clear blue skies. Palm trees line the waterfront near the massive white vessel with its multiple decks and rows of balconies visible along the hull.

Modern, accessible cruise ships that simplify the logistics of traveling to different destinations make vacationing easier for those with mobility limitations. The appeal of cruising to travelers who use mobility aids is easy to see on Carnival Cruise Line… 

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Albertsons® Companies Launches “for U™ Travel,” a New Travel Booking Experience Rewarding Customers with Cashback on Flights, Hotels and More

 The Albertsons Companies logo displays a stylized blue house or mountain shape containing a plant motif above the company name. The design uses shades of blue with "Albertsons" in a lighter blue and "Companies" in a darker blue rectangular banner below.

In partnership with Expedia Group, for U Travel brings value and ease beyond grocery rewards to every destination…. 

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Austin Volunteers Crack Down on Illegal Use of Accessible Parking

A news screenshot from KVUE ABC shows two people in bright yellow-green safety vests having a conversation next to a vehicle.

 Drivers in Austin are being reminded to respect accessible parking spaces, as a growing number of trained volunteers are now authorized to issue citations to those who park illegally… 

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Robots Are Measuring ADA Compliance in Irvine, California

A small white autonomous delivery robot with tank-style treads navigates a concrete sidewalk past landscaping with bird of paradise flowers. The compact robot has a storage compartment, QR code, camera, and blue informational flag attached to its side.

Officials have deployed urban service robots to inspect sidewalk accessibility, in order to take an informed approach to improvements; the project is part of the city’s Americans with Disabilities Act… 

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3 Ways to Engage Neurodiverse Audiences Now

An illustration shows five overlapping head silhouettes in different colors, each containing distinct symbols representing different types of cognitive thinking: puzzle pieces, numbers and equations, gears, musical notes and flowers, and connected nodes.

15-20% of the UK population is neurodivergent – and that figure’s growing. Hassell Inclusion CEO Jonathan Hassell unpacks how marketers can build deeper connections with this audience… 

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How to Design Accessible Spaces

The official Washington State government logo features two stylized evergreen trees in blue and green outline with a crescent moon, alongside "WA.gov" text and "THE EVERGREEN STATE" tagline on a dark blue background.

Get information and resources on how to design inclusive and accessible environments and products both in the real world and online… 

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Quick Wins to Get Started on Your Accessibility Journey

A young person with Down syndrome wearing a white shirt sits in front of a professional studio microphone, recording audio in a community setting.

When we talk about accessibility in tourism, sometimes the task ahead can feel overwhelming. In this blog we’ve tried to pull together some ‘quick wins’ to get you started… 

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Tourism Prince George Launches Virtual Tour Touting Accessible Spots

A virtual accessibility tour interface for Prince George, BC hotels displays a modern hotel lobby with a lowered check-in counter marked by a wheelchair accessibility icon, with a navigation menu listing various accommodations and their accessible features.

Tourism Prince George has launched a new way to help those with mobility challenges plan a getaway to the Northern Capital…. 

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Filed Under: Accessibility, ADA//Law, Airlines, Cruising, Mobility, Neurodiversity, Parks and Public spaces, Tourism, Travel

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