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The Intersection of Travel and Disability

Accessibility

Best Practices Travel Accessibility Page of the Month: Discover Lancaster

April 3, 2025 by lkarl

Here’s what sets Discover Lancaster apart when it comes to accessible landing pages…

TravelAbility’s Accessibility Playbook provides a basic guide for building an accessibility landing page that welcomes all to discover your destination. Discover Lancaster’s website is entering the advanced level because of its extensive listing of all types of attractions and resources. They’ve done a great job of working with their partners to build a platform of information on anything a disabled traveler could be looking for. Here’s how they measure up:

Creating an Accessible Landing Page: A Three-Level Guide

LevelKey ElementsDetails
LEVEL ONE: BASICStatement
✔️
“We are pleased to welcome visitors of all abilities. This page features a variety of accessible attractions, museums, recreational activities, and hotels to help visitors and local residents with disabilities discover what they can do in [Destination].”
Things to Do✔️Identify accessible attractions and experiences, and provide direct links to their accessibility pages.
Hotels & Lodging✔️List accessible hotels, highlight hotels with pool lifts exceeding ADA requirements, and survey hotels for detailed accessibility info. If partnering with Wheel the World, link directly to their booking page.
Additional Resources✔️Build an accessible itinerary with state/provincial/national stakeholders, and include links to relevant articles and media coverage.
Transportation✔️Link to accessibility pages for airports, public transportation, taxis & van services, and car rentals.
Medical Supplies & ServicesProvide links for wheelchair/scooter rentals and medical equipment rentals (Hoyer lifts, shower chairs, etc.).
LEVEL TWO: INTERMEDIATERecreation✔️Provide accessibility links for nearby parks, hiking trails, points of interest, botanical gardens, and zoos.
Sports Venues✔️Link to accessibility pages for college/professional stadiums, arenas, and racetracks.
Performance Venues✔️Accessibility links for symphonies, ballets, operas, theatres, and prominent nightclubs.
Dining & Food✔️List ADA-compliant restaurant chains and coffee shops (e.g., Starbucks).
LEVEL THREE: ADVANCEDEnhanced Engagement✔️Incorporate video testimonials from visitors with different disabilities.
Industry Collaboration & Drop-Down MenusSurvey industry partners to uncover accessibility features, and build a user-friendly drop-down menu for mobility, blindness/low vision, deafness/hard of hearing, and autism/neurodiversity.
Tagging & Search OptimizationTag accessibility links by disability type, allowing users to filter and search. Locations with multiple features should appear under each relevant category.

How does your accessibility landing page measure up? How can you bring it up to the next level?

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Filed Under: Accessibility, Accessible Landing Pages, Digital Accessibility, Technology, Tourism

TravelAbility Celebrates the 35th Anniversary of the ADA with a Powerful Lineup of 2025 Events

April 3, 2025 by lkarl

"TravelAbility CelebratingADA35"

In celebration of the 35th anniversary of the Americans with Disabilities Act (ADA), TravelAbility is launching a powerful yearlong lineup of events and programs designed to educate and inform travel industry professionals, spark innovation, and create more inclusive experiences for travelers with all abilities. From data-driven insights to inspiring showcases and strategic collaborations, 2025 will mark a pivotal moment in the evolution of accessible travel.

“The 35th anniversary of the ADA is a powerful reminder of how far we’ve come – and how much opportunity there is to design travel experiences that welcome all kinds of travelers,” said Jake Steinman, Founder of TravelAbility. “This yearlong initiative was created to give industry professionals the tools and insights they need to make accessibility a core part of their business strategy. When destinations and businesses are informed, they often discover that accommodating travelers with disabilities is simpler than they expected, and that it can lead to increased visitation and loyalty.”

2025 ADA Anniversary Programming at a Glance

To mark the 35th anniversary of the Americans with Disabilities Act, TravelAbility is launching a powerful lineup of initiatives designed to educate, engage, and equip the travel industry to better serve travelers with disabilities. From research and resources to workshops and innovation showcases, here’s what’s ahead:

June: Rethinking Accessibility – It’s Not What You CAN’T Do…It’s What You CAN Do!

This DAC (Destination A11y Club) member-exclusive initiative kicks off with a nationwide survey to uncover and highlight accessibility features, services, and amenities across destination networks. The results will shine a spotlight on what’s working and inspire new best practices across the industry.

The cover of the Accessibility Playbook featuring a blind person sitting down on a outdoor bench with a white cane. A yellow ang green banner is at the top with the book title. Below are the logos for Travelability and Destination International along with various disability icons.

July: ADA-Themed Accessibility Playbook (2025/2026 Edition)

In collaboration with Destinations International, TravelAbility will release a special edition of its Accessibility Playbook. This guide will include a historical look at the ADA, inclusive marketing case studies, emerging accessibility trends, and practical strategies to help tourism professionals create more welcoming experiences.

the TravelAbility logo, a simple text logo with a blue, yello, and green triangle in place of the A. Below is the word "presents" followed by the INNOVATEable logo, a simple  text logo with the "innovate" part in green and the "able" part in black.

July 25: InnovateAble Showcase (Virtual)

Back for its 7th year, this fast-paced, shark tank-style event features trailblazing assistive technologies and breakthrough solutions for inclusive travel. From AI-driven tools to adaptive adventure gear, the InnovateAble Showcase offers a glimpse into the future of accessibility. Open to the public via Zoom.

USAE News logo in white on a blue background. the words "The premier Weekly News Source for Associations, Hotels, and CVB's.

August: “M.I.C.E. and Accessibility” Study Released in Partnership with USAE News

This groundbreaking study explores the accessibility needs of the meetings, incentives, conferences, and exhibitions (M.I.C.E.) sector. The findings will offer valuable insights for planners, venues, and hospitality professionals to enhance inclusion in events of all sizes. This effort is part of a TravelAbility initiative to build a business case for inclusion.

The longwoods international logo on a blue background. Simple logo in white text with the first "O" replaced by a globe.

September: Longwoods International Study on Disabled Travelers

The most comprehensive study of its kind to date, this national survey captures insights from over 53,000 U.S. travelers – including those who travel with companions requiring accommodations. Initial research findings will assist destinations and businesses in comprehending the scope and implications of this rapidly expanding travel segment. This effort is part of a TravelAbility initiative to build a business case for inclusion. 

A group of people sitting in chairs at a conference. Photo courtesy of Houston Vandergriff, 2023.
Photo by Houston Vandergriff, 2023.

September: Interactive Master Class Workshops

In partnership with Rosen College of Hospitality Management and host destinations, TravelAbility will convene three one-day immersive workshops designed to cultivate accessibility leaders. Each event includes expert panels, hands-on breakouts, and networking sessions with top accessibility content creators. Confirmed locations are as follows: Orlando, FL – September 19; Myrtle Beach, SC – Date to be determined; Lansing, MI – Date to be determined.  

October 13th-15th: 7th Annual TravelAbility Summit

The signature event of the year, this in-person summit brings together accessibility leaders, changemakers, and industry innovators for two days of collaboration and discovery. Programming includes keynotes, innovation showcases, and interactive sessions focused on advancing accessible travel. Register Today!

November: Heads in Accessible Beds

This nationwide initiative will document hotel bed heights to support wheelchair users in selecting accommodations that meet their needs. The findings will be shared publicly on participating destination websites offering a valuable resource for travelers and hotel partners alike.

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Filed Under: Accessibility, ADA//Law, Conferences & Events, Disability Advocates, Surveys, TravelAbility Summit

Wheelchair-Accessible Camping: Immersing in the Adirondack Wilderness Without Limits

March 19, 2025 by Eliana Satkin

Jennifer Allen, TravelAbility Editor and founder of Wonders Within Reach, takes on the world’s only fully accessible campground—camping with three kids, including one in a wheelchair.

Three children, one in a wheelchairs smiling inside a three walled logged cabin.

What if there were an accessible campground, deep in the forest, with fully accessible sleeping arrangements, accessible bathrooms, only accessible paths and trails, and… well, fully accessible everything from adventures like fishing and boating to essentials like sleeping and eating? An accessible camping wilderness dream…

But accessible camping is not a dream: John Dillon Park is a real place. It has all those things. This one-of-a-kind, FREE, wheelchair friendly park, built in the heart of the Adirondacks, is centered on accessibility and inclusion.

For our family, John Dillon Park was a game-changer. We’ve stayed at a few accessible campgrounds before. However, even with accessible campsites, the rest of the campground and recreation areas were too hard to navigate. Loose gravel roads; narrow, bumpy mini-golf courses; grassy playgrounds of only slides and high monkey bars make accessible camping pads irrelevant.

Our Accessible Camping Experience

A family walks an rolls along a gravel rail sounded by trees. One child is rolling in his wheelchair while another pulls a green wagon.

People with disabilities often have a hard time finding wheelchair accessible outdoor experiences. National forests don’t grow with the Americans with Disabilities Act in mind. Park systems and recreation areas are made for adventurers – forgetting that wheelchair users are adventurers, too.

When we arrived at John Dillon Park, I was a little bit worried about the quarter mile trail from the parking lot to the accessible cabins with all of our camping gear. We didn’t need any adaptive gear for this trip, thanks to the accessibility of the facilities, but we still had a minivan full of sleeping bags, kid-o-bunks, medical supplies, and food. After we signed in as a park visitor, a volunteer offered to help us deliver our things, but, of course, I wanted to try by myself, first.

The parking lot was loose gravel, but the trail was tightly packed fine gravel that was easy to roll on. The incline percentages are included on the park map so that you can choose the route that’s best for you. We loaded our things into two all-terrain wagons and hit the trail. My eight year old had no problem getting his manual chair down the trail. My eleven year old and I pulled the wagons and the youngest took care of her backpack.

The Accessible Campsite

The trail led us to a pair of lean-tos. A lean-to is like a three-walled cabin, offering shelter from the elements while allowing you to be fully in the wilderness. The lean to had a wide wooden ramp, making it easy to enter and exit. It had one murphy-style wooden bed that pulled down from the wall, and plenty of space for additional cots or floor sleepers.

Our lean-to had an accessible outhouse with an elevated composting toilet with grab bars. A hand sanitizer pump hangs on the wall. These bathrooms are typically semi-private, but no one was staying in our neighboring lean-to, so we had it to ourselves.

We had a food locker to keep our food safe from bears and an accessible campfire with cooking grates. We had an accessible picnic table too.

Accessible Campground Facilities

After setting up our bedding, the kids took off while I worked on dinner. This was actually one of my favorite parts. My crew is old enough to thrive on independent outdoor play, but we rarely have an inclusive outdoor opportunity where all three can navigate the terrain. They explored the woods and went on the mini-adventure of every child’s dream – Tom Sawyer style with no adults. (Maybe that’s a poor comparison. My three are also better at understanding boundaries and staying out of dark caves.)

Dinner was enjoyed at our accessible picnic table – no transfer required. Then we wandered down to the accessible fishing dock to watch the sunset over the lake.

We didn’t make it on an accessible boat trip this visit, but we’ve enjoyed their pontoon before. It’s important not to schedule at high tide if you’re worried about the incline of the boat ramp.

In the dark of the early dawn the next morning, my son was too scared of daddy-long-leggers to use our accessible restroom, so we made the trek back to the indoor ranger station at the parking lot for his enema. This welcome center has electricity and running water and is open 24 hours. The outdoor sink also makes a great kitchen for cleaning dishes before packing up for home.

Three children sitting at a wheelchair accessible  picnic table in the woods.

A Few Accessible Camp Notes

An adventure like this can feel overwhelming to families like mine, but I can’t imagine a better place to start.

The staff here is incredible. If there’s anything you can’t do on your own in a wheelchair, don’t hesitate to ask for help. They will go out of their way to help you.

If camping isn’t your thing, I still highly recommend it for all of the other outdoor recreation opportunities like hiking, fishing, boating, picnicking, or whatever style of outdoor retreat suits you. You can claim a day pass and enjoy the rare treat of barrier-free nature.

Whether you’re spending the day or a weekend – the facilities and amenities are always completely free for you to use.

Find the original article here.

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Filed Under: Accessibility, Accessible Experience of the Month, Mobility, Parks and Public spaces

Hotel Spotlight: Amway Grand Plaza

March 19, 2025 by Eliana Satkin

Amway Grand Plaza was recognized as a 2024 Accessible Travel Award Winner by Wonders Within Reach. Here’s what Jennifer, mom of an eight year old wheelchair user, had to say about their stay.

It was promising from the start when we saw a wheelchair accessible slow-down button for the rotating doors, adjacent to the standard automatic sliding doors. When you scan your key card at your room door, the door opens automatically, making it easy to roll in. There’s an automatic door button on the inside making it just as easy to exit as it is to enter. This is only the second time we’ve ever encountered automatic interior doors.

As one of the best accessible hotels we’ve stayed in, the Amway Grand Plaza impressed us with its wide bathroom doors, roll-under sinks, and perfectly placed grab bars. The roll in shower had the perfect set up for us, with the chair and moveable handle on the same end of the shower. Low bed height made for easy transfers.

The chair lift at the pool rotated to reach the hot tub. Valet parking is only $4 more than using the garage across the street, but if you do opt for the parking garage there’s a skywalk so you don’t have to worry about crossing traffic.

The seamless details make for an easy, barrier-free stay.

A person in a wheelchair rolling out of an open hotel door room. The automatic door button is visible on a left hand side.

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Filed Under: Accessibility, Accessibility Awards, Hotels, Mobility

Accessibility Champions of Change: Alvaro Silberstein of Wheel the World

March 19, 2025 by Eliana Satkin

By Jennifer Allen

Alvaro in his wheelchair with a big grin on his face. He's on what appears to be a gravel trail - a meadow full of yellowish grass expands behind him with a gray/blue mountain range in the background.

Wheel the World has quickly become the resource in disability travel – both for travelers looking for the guarantee of an accessible destination, and for destinations looking to become the accessible destination. This article from Co-Founder Alvaro Silberstein shares an incredible journey from paralysis – both physically and metaphorically – to conquering mountains.

The Backstory

My journey into accessibility began with my personal experience. After a car accident left me paralyzed as a teenager, I never lost my passion for travel and adventure. However, I quickly realized how challenging it was for people with disabilities to find reliable accessibility information and plan trips with confidence. In 2016, I set out on a life-changing journey to Torres del Paine National Park in Chile, where I became the first wheelchair user to complete the trek with the support of friends. That experience sparked the idea that accessibility should never be a barrier to exploring the world.

I co-founded Wheel the World in 2018 to empower travelers with disabilities by providing them with verified accessibility information and the ability to book accessible travel experiences seamlessly. Since then, we’ve helped 20+ thousands of travelers explore destinations they once thought were out of reach.

The Vision

At Wheel the World, our mission is simple: to make the world accessible. We believe that every person, regardless of ability, should have the opportunity to explore the world with confidence.

To achieve this, we focus on two key areas:

1. WheeltheWorld.com – A travel booking platform that provides travelers with disabilities detailed and verified accessibility information to book accommodations, tours, and transportation suited to their needs.

2. Destination Verified – An Accessibility Management System designed to help destinations and hospitality businesses improve, verify, and promote their accessibility, ensuring they can welcome all travelers.

We are not just building a company; we are leading a movement to make travel more inclusive worldwide.

The Hurdles

The greatest barriers in this journey aren’t physical. The main struggles we face have been:

  • Lack of Reliable Accessibility Data: The travel industry historically lacked structured and verified accessibility information, making it difficult to build a comprehensive, trustworthy database.
  • Skepticism from Industry Partners: Many hotels and destinations underestimated the market opportunity for travelers with disabilities. We had to educate and convince them of the demand and value in being more inclusive.
  • Scaling Accessibility Verification: Accessibility is not one-size-fits-all, so we developed a structured approach to collect and verify accessibility data at scale. Our trained mappers and tech-driven solutions allow us to capture detailed information that travelers can trust.
  • Despite these challenges, we’ve built a platform used by many thousands of travelers and secured partnerships with major destinations to drive accessibility forward.

The Future

 2025 will be a pivotal year for scaling our impact. Our focus will be on:

1. Expanding Destination Verified – We aim to work with over 200 destinations globally to verify and enhance their accessibility.

2. Growing our Travel Platform – We plan to double the number of accessible experiences and accommodations available for booking through WheeltheWorld.com.

3. Enhancing Technology & Personalization – Our goal is to improve our AI-powered accessibility matching to provide even more personalized travel recommendations for users.

Advice and Inspiration for Other Would-Be Change Makers

Here are important things to remember:

1. Accessibility is an opportunity, not a compliance checkbox.

Businesses that embrace accessibility win loyal customers and open new markets. The disability travel market alone is worth $120 billion annually.

2. Make accessibility information structured and transparent.

Many businesses offer accessibility features but fail to communicate them properly. Travelers with disabilities want detailed, reliable information, not vague claims.

3. Train staff to provide better service.

Frontline hospitality staff often lack the knowledge to assist travelers with disabilities. Simple training programs can make a huge difference.

4. Engage the disability community.

Organizations should work alongside people with disabilities, not just design accessibility solutions for them. User feedback is key.

5. Make accessibility a business priority.

The travel industry needs C-level executives and decision-makers to actively invest in accessibility as a core strategy, not an afterthought.

6. Follow other organizations and individuals that are driving innovation in accessibility and/or travel. 

Some that inspire me include:

  • Hipcamp.com – I love this company’s brand, purpose, and communication.
  • Diego Mariscal – Founder of Together International, a nonprofit that supports disabled entrepreneurs. I believe his mission and impact are powerful.

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Filed Under: Accessibility, Technology, Tourism, Transportation, Travel

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