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The Intersection of Travel and Disability

Accessibility

Not-So-Best Practices

June 5, 2025 by lkarl Leave a Comment

The Lowell Observatory in Flagstaff, AZ has introduced several groundbreaking accessibility features at its Astronomy Discovery Center, one of the best “dark sky” experiences in America; including wheelchair-accessible telescopes, ADA-exceeding exhibits for visitors with vision impairment, advanced assistive listening systems for those with hearing impairment, and optimal sightlines in lecture spaces for wheelchair users. 

Despite these impressive improvements, neither the Observatory nor the Discovery Center provide an accessibility page on their websites to share this information, truly a missed opportunity.

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Filed Under: Accessibility, Accessible Landing Pages, ADA//Law, Vision

Best Practices: Visit Mesa Launches New Paradigm for Accessibility Landing Pages

June 5, 2025 by lkarl Leave a Comment

Visit Mesa has done it again. As leaders in the accessibility and inclusion space – first in autism certification, first to receive Wheel the World’s Destination Verified Seal – it should come as no surprise that they’ve designed a whole new framework for accessibility landing pages.

The Accessibility Travel Guide is available through Visit Mesa’s website and provides valuable information on accessible attractions, accommodations and sensory-friendly experiences for visitors and residents alike. The 19 page guide dives deep beyond sample itineraries and accessible options with resources, tips, anecdotes, and even a podcast devoted to “City Limitless.” The guide opens up the heart of Mesa’s past, and their direction for the future, showing how every type of traveler can feel welcome and explore without barriers. QR codes and numbered maps make it easy to plan your trip.

Dive into the full guide—and start applying Visit Mesa’s game-changing strategies to your own content.

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Filed Under: Accessibility, Accessible Landing Pages, Education, Explorable Podcast

How the Industry can Make Travel More Inviting to Blind and Low Vision Travelers

April 30, 2025 by Eliana Satkin

Each year, the TravelAbility Summit brings together travel professionals, entrepreneurs, and disability advocates to explore how to make travel more accessible for everyone. Last year’s summit included a panel of blind travelers who shared the challenges they’ve encountered and offered insights on how destinations can eliminate barriers to blind travel.

Check out the panel’s key takeaways below and click the YouTube link to rewatch the session. Want to learn more? Don’t miss the 2025 TravelAbility Summit at Sunriver Resort in Central Oregon, October 13-15, 2025, where you can connect with industry experts and disability advocates dedicated to making travel more inclusive for all.

Summary

  • 🏨 Accessible Hotel Experience: Hilton integrates “Be My Eyes”, allowing blind guests to receive assistance in navigating their rooms and amenities.
  • 🚖 Ride-Share Challenges: Blind travelers face cancellation issues with Uber/Lyft due to guide dogs. Some drivers refuse to pick them up, causing major inconvenience.
  • 🌎 Consistency in Accessibility: Industry experts emphasize the need for standardized Braille signage placement, so blind individuals can easily locate information.
  • 🗺️ Navigation Solutions: GPS apps, breadcrumb tracking, and NaviLens QR codes are proposed to enhance navigation in hotels, parks, and public venues.
  • 🏕️ Accessible Outdoor Travel: Blind hikers prefer better trail markings and audio guidance over excessive infrastructure changes.
  • 🏛️ Inclusive Museums & Attractions: Museums should provide tactile maps, high-contrast signs, and digital audio guides for blind visitors.
  • 🐕 Service Dog Challenges: Despite legal protections, hotels and ride services often misunderstand service dog policies, leading to unnecessary restrictions.
  • 🔊 Elevator Accessibility: Adding audio announcements to elevators improves accessibility, making travel easier for blind and visually impaired guests.
  • 🌍 Advocacy & Industry Standards: Experts encourage travel organizations to advocate for more accessible experiences, including better training for staff and public awareness initiatives.

Insights Based on Numbers

  • 20-40% of guide dog users face rejection from ride-share services due to misinformation or discrimination.
  • Hilton’s partnership with “Be My Eyes” enables guests to receive real-time visual assistance from trained personnel.
  • 273 Oregon State Parks are working towards better accessibility through improved signage, GPS solutions, and advocacy.

Watch the full session on YouTube!

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Filed Under: Accessibility, Blind Travel, Hotels, Museums & Attractions, Parks and Public spaces, Service Animals, Transportation, TravelAbility Summit, Video of the Month, Vision

Can I do Old Quebec City in a Wheelchair?

April 30, 2025 by Eliana Satkin

Tiffany Gambill is a Massachusetts native with Friedreich’s Ataxia (FA), a rare, incurable, degenerative neuromuscular disorder. She is a full time wheelchair user who blogs to share accessible adventures and vegan eating.

Her disability makes typing difficult, and using voice to text nearly impossible. She doesn’t let that stop her from sharing her journeys and helping others. Below is an abridged version of her experience visiting Quebec as a wheelchair user. You can check out the full story, here. 

Written By Tiffany Rose

Last August, I traveled to Canada with my parents, visiting Montreal and Quebec City. The weather was beautiful, so the crowds were heavy. Finding a wheelchair-accessible hotel for three people in Old Quebec was a challenge, but I discovered The Clarendon Hotel. It looked promising online—and honestly, the bright yellow walls sealed the deal for me.

The accessible entrance was on the side with a concrete ramp and an automatic door that closed a bit fast. Inside, a second ramp led to the ground floor check-in desk, where a man wearing a yellow tie greeted us. We booked their accessible suite, which featured a king bed, sofa bed, tall windows with luxurious curtains, a desk alcove, and gold chairs. The bathroom setup was decent, with a tub and shower chair instead of the roll-in shower I was told I’d have. However, the toilet had drop-down grab bars, and the sink had open space underneath for wheelchair access. My main complaint was the round toilet seat, which felt tight even though I don’t have a big frame.

The hotel had a small elevator, but wait times weren’t bad. On the ground floor was Mordus, a seafood restaurant that served delicious meals. Breakfast was included, and the raspberry butter was heavenly—thankfully, they sold it separately too! Meals like deviled egg seafood, eggs with salmon lox, cappuccinos, and chia pudding made it a standout spot, even for non-hotel guests.

Exploring Quebec City was charming. The streets were made of large stone blocks, manageable in my wheelchair. We admired artist stalls (closed at night), the lit-up Fairmont Hotel, and a nearby monument bustling with street performers, though it was tough for me to get close. We also did the Hop On/Hop Off bus tour, which was a great way to see the city quickly, especially with a 2-day ticket.

Behind the monument, we found the boardwalk, the winter toboggan slide (closed in summer), and the Funicular—a $5 outdoor elevator with stunning river views. Old Town’s shops and restaurants often had steps, but colorful umbrella displays and the historic walled city made up for the limitations.

On our final day, we planned to visit Montmorency Falls but hit Labor Day weekend traffic and found out there was a fee to view the falls. We decided to skip it and head home instead. Overall, Quebec City was beautiful, although navigating accessibility required some flexibility and patience.

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Filed Under: Accessibility, Accessible Experience of the Month, Mobility, Travel

Hotel Spotlight: Omni Dallas

April 30, 2025 by Eliana Satkin

A social media follower raved about Omni Dallas as their top pick for an accessible hotel. What made it unforgettable? The stunning rooftop pool and hot tub—both equipped with lifts—plus a spa experience that was not only relaxing but also truly accessible, thanks to an exceptionally helpful staff.

The hotel’s accessible room page also mentions:

  • Accessible guest rooms with entry that provides 32″ of clear width
  • Lowered light switches, peephole, deadbolt, evacuation instructions and closet rods in guest rooms
  • Roll-in shower with adjustable height hand held shower head
  • Toilet and sink are no higher than 34′ from the floor
  • Grab bars near toilet
  • Visual notification for hotel alarm system, door and phone available
  • Audible alarm notification
  • The hotel has a TTY for guest use
  • Closed caption TV
  • Accessible business center entrance
  • Accessible fitness center entrance
  • Accessible restaurant entrance
  • Accessible main entrance
  • Accessible access to front desk and concierge desk
  • Accessible meeting space
  • Assistive listening devices for meetings available
  • Accessible route from public entrance to accessible guest rooms
  • Accessible route from public entrance to front desk
  • Accessible route from public entrance to restaurants
  • Accessible route from public entrance to meeting rooms
  • Accessible elevators
  • Braille elevator
  • Braille room numbers
  • Accessible pool area and pool lift
  • Hot tub lift
  • Accessible parking space for self-parking available
  • Accessible vehicles can be accommodated
  • Service animals allowed for guests with disabilities

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Filed Under: Accessibility, Accessible Landing Pages, Accessible Meetings, Hearing, Hotels, Mobility, Vision

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