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TravelAbility Insider

The Intersection of Travel and Disability

Eliana Satkin

Inside Travel Oregon’s Governor’s Conference: Proactive Accessibilty

March 30, 2024 by Eliana Satkin

Logo for the Oregon Governor's Conference on Tourism

On the scene with Jake Steinman, Founder and CEO, TravelAbility

While attending the Oregon Governor’s Conference on Tourism, I was struck by the diverse approaches to accessibility among the various Destination Marketing Organizations (DMOs). While some view accessibility as a mere checkbox or legal requirement, the state recognizes it as a strategic investment for today’s disabled travelers. Oregon is proactively preparing to accommodate the upcoming ‘silver tsunami’ of baby boomers—10,000 individuals turning 65 each day, with 40% self-identifying as having a disability.

.During the conference, discussions buzzed about partnerships between DMOs, land managers, advocacy groups, and nonprofits—many aimed at enhancing accessible trails and natural spaces, which are a point of pride for Oregon. Governor Tina Kotek’s opening speech and subsequent awards ceremony emphasized this commitment, with the term ‘accessibility’ mentioned 22 times from the stage.

Quote: "Accessibility" was mentioned 22 times in the governor's speech and the awards ceremony that followed.

Beyond the speeches, I noticed thoughtful accommodations for disabilities throughout the venue. These included a designated ‘accessibility table’ in the general session ballroom, as well as a designated “sensory room” like the one at Portland Airport.  The conference also included an “Accessibility Vendor Showcase” room, curated by TravelAbility, that highlighted startups like Wheel the World, Enchroma color blind glasses, Access Trax beach mats (designed for wheelchair users), and the Hidden Disability Sunflower Lanyard—a global symbol indicating someone who may need additional care. Additionally, Becky Large, founder of the Autism Travel Club and a former TravelAbility EMS Summit presenter, participated in a neurodiversity breakout session. Notably, Oregon incentivized vendors by offering complimentary exhibit tables, lodging, and travel stipends, rather than requiring them to become sponsors.

In contrast to some state tourism conferences where accessibility is merely symbolic, Oregon. Travel Oregon’s visionary leadership, led by Executive Director Todd Davidson and VP of Marketing Kevin Wright, has adopted a proactive strategy. Their commitment is evident through a groundbreaking $3.6 million grant program, specifically designed to enhance and upgrade accessible experiences for all travelers.  

Entrance to the Accessibility Vendor Showcase at the conference.

Both accessibility breakout sessions were standing-room-only, reflecting a universal desire to accommodate all disabilities, regardless of the challenges. Engaging discussions highlighted the organizational hurdles in integrating accessibility into existing roles and underscored the need for dedicated research efforts.

During a luncheon presentation, Travel Oregon’s budget structure revealed a legislative triumph from two decades ago—a 1% lodging tax earmarked for travel promotion. This foresight, coupled with a cap on local DMO tourism fund usage, has positioned Oregon as a trailblazer in accessible tourism, setting a benchmark for others to follow.

This forward-thinking approach was showcased at the Accessible Vendors Showcase (right)

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Filed Under: Conferences & Events, Government, Trends

Accessibility Article Round Up: Articles From Across the Web

March 4, 2024 by Eliana Satkin

Photo of futuristic accessible hotel room behind the headline "The Future of Accessible Hotel Rooms"

The Future of Accessible Hotel Rooms:

Take 40 seconds to watch this video of universal design applied to the hospitality industry  

The tails of two Air Canada jets

Air Canada:

First airline in North America to adopt the Hidden Disabilities Sunflower

Photo of a hand holding a Google Pixel phone, "A more accessible cell phone"

A More Accessible Cell Phone:

Google’s Pixel 7 introduces Guided Frame feature for the visually impaired

Person with dark glasses and white-tipped cane standing inside a bus: "Better Bus Stops: New Bus Rider Accessibility App"

Better Bus Stops:

Blind Australian software programmer designs See Me app to help ALL bus riders flag down bus drivers 

A railway employee assisting a passenger in a crowded train station

Autism-Friendly Trains:

UK’s Great Western Railway applauded for new autism-friendly features including sound series explaining train noises

Text against blue backdrop: "AMEX GBT’s High Touch travel"

Recruiting Employees and Business Travelers:

AMEX GBT’s High Touch travel service aims to appeal to employees with disabilities as well as clients

Logo of Autism Adventures Abroad

Checking in to Check Out:

Hotel Etico Blue Mountains—Australia’s First Social Enterprise Hotel

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Filed Under: Accessibility, Digital Accessibility, Technology, Travel Tagged With: Apps, Bus, Cell phones, Trains

Campers and Accessibility: Bridging the Gap in Outdoor Experiences

March 4, 2024 by Eliana Satkin

A landmark study by Kampgrounds of America (KOA) identifies the needs of campers with disabilities

Campgrounds offer an idyllic landscape to adventurous travelers: sun-kissed trees, the scent of pine in the air, and families and friends sharing stories around the campfire. But the beautiful scene isn’t attainable for everyone as a recent study by Kampgrounds of America (KOA) revealed. KOA surveyed a percentage of campers at its 500+ campgrounds in the US and Canada and found some eye-opening statistics about the needs of campers with disabilities. 

 1. The Disability Divide:

  • 27% of U.S. residents report having a disability. These are our neighbors, colleagues, and friends—individuals navigating life with unique challenges.
  • Now, consider the campers. 38% of them also identify as having a disability. Campers are 41% more likely to have a disability than the average U.S. resident.
Slide showing statistics from the study: Campers report more factors impacting accessibility than the general public does with disability at the top of the list of factors; camping is considered about as accessible as other types of leisure travel by both groups; individuals who report more barriers to accessibility of campgrounds spend more nights and more money camping but travel shorter distances than those reporting no barriers.

2. Beyond the Surface: Factors Impacting Accessibility:

  • Visual Impairment:
    • Among U.S. residents, 12% grapple with visual impairments. The world appears through a different lens for them.
    • Campers, too, face this reality. 16% of them navigate trails, campfires, and sunsets with altered vision. Yet, they persist, guided by determination and perhaps the rustle of leaves underfoot.
  • Cognition:
    • Cognitive disabilities—including neurodiversity and autism spectrum disorder affect 13% of U.S. residents, Within the camping community, this percentage more than doubles as 27% of campers wrestle with cognitive challenges. 
  • Hearing
    • For 6% of U.S. residents, hearing impairment shapes their world. Yet, they find solace in nature’s symphony. Among campers, 11% navigate the same trails, attuned to vibrations, sign language, and the silent beauty of dawn breaking over the horizon.

3. The Call for Inclusivity:

  • Campgrounds, take note: ramps, accessible facilities, and thoughtful design matter. Let’s bridge the gap between adventure and accessibility.
  • Because when campers—regardless of ability—sit by the fire, they share not only s’mores but also stories of resilience, laughter, and the wild beauty that binds us all.

Following the lead of more and more state and national parks, Kampgrounds of America, are joining the movement to improve and increase access to beautiful, natural, and often remote outdoor spaces. 

Senior executives from Kampgrounds of America will be participating in panels at the  Travelability EMS Summit in San Francisco, November 13-15 about their plans to implement  more accessibility features along with staff and franchisee training to be more welcoming for everyone.

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Filed Under: Family Travel, Hearing, Parks and Public spaces Tagged With: camping, demographics, outdoor activities, research, survey

News from the TravelAbility Movement: Recognitions, People, Events, Grants

March 4, 2024 by Eliana Satkin

Photo of a beach scene behind the headline "Wheelchair-Accessible Beach Towns"

Best wheelchair-accessible beach towns?

Myrtle Beach, South Carolina and Lincoln City Oregon make the list

Logo of Destinations International

Tourism for All training: First cohort graduates from innovative professional development

Program developed by Charlottesville CVB and Destination International 

Airbnb logo on top of a photo of an usual house on the top of a hill

Airbnb’s most popular accessible rentals:

TravelAbility Advisor Suzanne Edwards of Airbnb comments on the growing popularity of Airbnb’s Adaptive category

Head shot of John Morris on top of a cityscape of Fort Wayne

Visit Fort Wayne Event:

John Morris to deliver keynote at Visit Fort Wayne’s Power of Tourism event in May

Text "Dating with Disabilities" on top of a photo of a young man in a wheelchair holding hands and touching forehead to forehead with a young woman

Dating with Disabilities:

TravelAbility Advisor Chelsea Bear interviewed for PBS Newshour segment

Logo of the Destination Ally Club: Changing the world one Destination at a time

Destination A11Y

Notes from the Destination A11Y Club Winter Meeting

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Filed Under: Accessibility, Disability Advocates, Family Travel, Hotels, Tourism Tagged With: Beaches, media coverage, rentals

TravelAbility Trusted: EnChroma Glasses for Color Blindness

March 4, 2024 by Eliana Satkin

Q&A with Kent Streeb, VP of Communications & Partnerships

Q & A with Kent Streeb of Enchroma Glasses, plus headshot

Beyond being a hidden disability, color blindness is an underestimated one. The fact that the EnChroma glasses tied for first in the InnovateABLE competition at EMS 2023 is a testament to the strength of Kent Streeb’s presentation and the data he presented about the effects of color blindness. To cite one telling statistic from a recent study by EnChroma, nearly three quarters of respondents say they feel “left out” or disappointed in trips to museums, gardens and parks because they cannot fully experience the colors. We talked with Kent about his background and the impact of the glasses. 

Q1:   Tell us about yourself and how you came to be involved in the field of assistive innovations for people with disabilities. 

My late step sister-in-law was severely disabled, wheelchair-bound and non-verbal. My mother-in-law has severe mobility constraints. My firsthand experiences traveling with both of them to places like Kauai, or to local beaches in the Bay Area, always illustrated the additional burdens travel poses for those with mobility challenges, from simple issues with access to others. It made me realize how critical it is for organizations to consider accessibility. I also served in the Peace Corps in West Africa working in rural healthcare. I witnessed so many addressable health conditions related to vision, mobility and others that caused people everyday pain and obstacles. This furthered my interest in seeking to work for a company that helps people.

In terms of EnChroma, my dad is color blind. I thought I knew all about it but after joining EnChroma soon realized that I was highly ignorant of how he sees colors, the issues it can cause in daily life, and how it can detract from their interest in travel to colorful destinations and/or in navigating travel. Everything from where to park (red or green painted curbs/zones) to catching the correct subway train based on a color-coded route map, to being able to interpret colored trails on a map at a park, can all cause confusion and frustration. Moreover, since color blind people only see 10% of the one million hues and shades visible to others, things like going to a colorful tropical location, to see art at a museum, experiencing the colors of a botanical garden, taking a trip to see the fall colors, or looking at a rainbow, can all be less interesting.

Q2:    How long have you been in business and what is your escalator pitch (longer than elevator but shorter than a full explanation) for your innovation?

One in 12 men (8%) and one in 200 women (.5%) are color blind – 13 million in the US, 30 million in Europe, and 350 million worldwide. For them, understanding colorful information in school, at work, in nature, during travel, at museums and in daily life can cause obstacles. While people with normal color vision see over one million shades of color, the red-green color blind only see an estimated 10% of hues and shades. Common color confusions include green and yellow, gray and pink, purple and blue, and red and brown, with colors appearing muted and dull. This creates frustration for people who are CVD and detracts from their ability to fully experience colors in art, nature, sports and travel.

EnChroma’s patented lens technology is engineered with special optical filters that enable people with red-green color blindness to see an expanded range of colors more vibrantly, clearly and distinctly. The glasses can help the color blind more fully participate in life’s colorful moments and overcome confusion and frustration in school, at work, and in daily life. The glasses work for 8 of 10 red-green color blind people, results and reaction times vary and they are not a cure or fix for color blindness.

Q3:  What travel, or travel-adjacent problem does your innovation address? How might a destination introduce it to their stakeholders?

Color blindness is a factor that destinations need to address. An EnChroma study of color blind people found that half of respondents said color blindness affects their interest in going to art and other museums (49%), and over three-fourths feel “left out” or disappointed in trips to art museums, gardens and parks because they cannot fully experience the colors. Roughly three of four (71.88%) find it challenging to understand maps, brochures, signage and exhibits that convey information via colors at museums, parks, tourist destinations and concerts. And 84% say venues rarely or never consider their needs in their usage of colors.

It is very easy for destinations to introduce EnChroma glasses or our color blind-adapted scenic viewfinders for visitors to enjoy. Visitors can easily borrow the glasses for colorful activities or for a day or duration of their stay. This is done at scores of tourist attractions around the world. In fact, EnChroma is the lead advocate for “color accessibility” through its EnChroma Color Accessibility Program™. The program helps over 400 organizations purchase viewers for the color blind and/or loan EnChroma glasses to color blind students and guests at 30 K-12 schools, 15 universities, 50 state and national park locations across 20 states, 200 public libraries, 100+ museums, and seven tourism departments.

Through partnerships with leading vendors, scenic viewers adapted for the color blind with EnChroma lenses are also available. The program is open to employers. EnChroma donates a pair of glasses for every pair purchased by an organization that plans to loan the glasses to the public to enhance accessibility and inclusion. An outdoor “kit” of EnChroma glasses runs under $850 while an indoor “kit” of glasses is less than $650. Adapting an existing viewfinder is just $500. If you loan the glasses, they will come; venues like art museums report 15-20 people per week coming to borrow the glasses (as reported by museums with 400,000 annual visitors).

The seven tourism departments that have made their attractions “color accessible” are:

  • Tennessee Tourism (15 viewers + glasses loaned)
  • Visit Seattle (over 30 museums loan EnChroma glasses)
  • Travel Yukon (6 locations loan glasses)
  • City of Mission, BC (3 locations loan glasses)
  • City of Prescott, AZ (loan glasses at 5 locations)
  • City of Milledgeville, GA (loan glasses at 5 locations)
  • City of Sandy, OR (2 viewers)

Some of the name organizations that already participate in our program include the Georgia O’Keeffe Museum, Smithsonian American Art Museum, the Van Gogh Museum, the National Portrait Gallery, Dallas Museum of Art, Detroit River International Wildlife Refuge, Kauaʻi National Wildlife Refuge, North Dakota State Parks (all 13), Virginia State Parks (all 45), the University of North Carolina, Boston University, Penn State University.

Q4:  What sort of testing have you done as you developed the product? Does the product correct for all kinds of colorblindness?

EnChroma glasses have been researched and shown effective by world-renowned color vision scientists at esteemed universities such as UC Davis, the University of Sussex, the University of Incarnate Word, and others. The original research on the glasses was funded by SBIR grants via the National Institutes of Health (NIH). EnChroma glasses are designed for those with either type of red-green color blindness, which represents 98% of the color blind population. A wearer must have all three of their “color cones” in their eye present and functioning for our glasses to have an effect.

Q5; What is your business model—costs,  type of funding, pricing? What percent of your sales are B-to-B vs B-to-C?

Our business model is direct to consumer. EnChroma glasses can be ordered online or purchased directly in-person from over 400 vision eyecare professionals at locations around the world. Through our Color Accessibility Program we sell to organizations and donate a pair of glasses for each pair purchased they buy to loan the glasses to the public to enhance accessibility and inclusion. The glasses cost between $189-$349 and can be made with a prescription in the lenses for other vision issues. EnChroma makes glasses for both indoor and outdoor use.

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Filed Under: Hidden Disabilities, Technology, Vision

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