Seven years in the making, the Travelability Accessibility Playbook, created in partnership with Destinations International, is an end-to-end toolkit to equip destination organizations on their accessibility journey, enabling them to better welcome and accommodate people with disabilities within their destination.
Sample Survey for Destination Stakeholders and Hotels
You’d like to include accessibility information on your website, but you’re overwhelmed with where to begin. You can’t possibly visit each site on your own, and you simply don’t have the task force to call in backup.
The easiest way to get started is with a simple Google Form survey. Rather than asking partners to label themselves as “accessible” or not—language that can create unnecessary anxiety—focus on clear, direct questions. The examples below are tailored to each type of partner to help you gather the details needed to build a strong accessibility landing page. Because the questions are specific and straightforward, partners are more likely to respond and it will be easier for them to provide useful information.
General Questions:
• Do you have a dedicated and detailed accessibility page on your website?
• Are people with disabilities included in your marketing materials?
• Does your website meet web accessibility standards?
For attractions and tour experiences:
• Do you have quieter times that people with disabilities may visit?
• Do you have multiple ways to purchase restaurants?
• Are your staff trained on guest evacuation requirements in case of emergency?
• Do you offer vibrating alarm clocks w/ flashing lights on loan?
Dining:
• Are your food menus available in large print versions?
• Does your restaurant offer “quiet spaces” for guests who have auditory or neurocognitive disabilities?
• Do you offer reading glasses, flashlight or magnifying glass if needed?
A SAMPLE SURVEY FOR ACCESSIBLE HOTEL ROOMS
Hotel Name:
Please provide a link to the description of your accessible room on your website:
About Your Beds in Accessible Rooms
• What is the bed height from floor to top of the mattress?
• Is the bed height adjustable?
• Are there bed raisers available upon request to adjust bed heights?
• What is the height of the space from the floor to the bottom of the bed frame?
About Your Bathroom in Accessible Rooms
• What is the height from the floor to the toilet seat?
• How many grab bars are there around the toilet?
• What is the height of the grab bars from the floor?
• Is there a raised toilet seat available upon request?
• Is there a roll-in shower?
• How wide is the doorway entrance to the bathroom?
Bonus Questions: About Your Pool
• Does your hotel have a pool?
• Does your hotel have a pool lift?
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