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OUR TAKE: Many companies are trying their hardest to launch effective tools that will help travelers to know ahead of time what to expect and what to request in advance of their stay. Among them is Airbnb, which this summer released new guidelines that require hosts to list clearer information about the accommodations they are able to provide, and photos of their listing’s “accessibility features.” Many hotels will make lists of restaurants and places to eat for people who have serious food allergies that restrict their diet. Although airlines don’t have the best record with passengers with disabilities (particularly when it comes to keeping wheelchairs from getting damaged), certain airlines will give you the first row (after first class) to sit in. But travelers need to be reminded to check the box that says they require assistance when purchasing a ticket. Much of the concerns and many of the challenges can be overcome by planning ahead. As for business owners in the hospitality industry, this piece is a good reminder to have (or update) information on facilities, pharmacies, emergency clinics, restaurants and rentals that may be of help to people with chronic illnesses.
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