Hotels are common targets for lawsuits because of the depth of regulations that govern the industry, according to Hospitality.net. This piece suggests solutions including TravelTripper.com, a new monitoring system made specifically for hotels. They also do website audits regularly. Clients include small hotel groups, as well as at properties flagged by industry-leading brands such as Marriott, Equinox, Westin, Renaissance, Sheraton, and Le Meridien.
OUR TAKE: While the disability community, long beaten down by a lack of enforcement may be understandably ambivalent and believe that litigation is the only way to force organizations to comply with the law, these click-by lawsuits are harming their image in the long run. More and more media outlets are running investigative reports portraying plaintiff attorneys (one has filed 2000 lawsuits and is under investigation himself for tax fraud) and their clients as greedy scam artists. TravelAbility Summit will hold a panel session that will include hotelier who’s been targeted for both website and physical property lawsuits. They will address what they learned and how they eventually complied.
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