hearing loss

Written by Stephen Frazier

Telecoils embedded in personal hearing aids have long been a discreet solution for people with hearing loss. They improve the quality of the sound they hear—whether it be in a noisy train station or on a city walking tour. Today many venues—from airport terminals to hotel conference rooms and theaters—offer a next-level hearing experience using a hearing loop. The loop transmits sound via an electromagnetic signal to personal hearing devices with telecoils, boosting volume and clarity. (With microphones turned off and telecoils turned on, travelers can hear public address systems, tour guides, ticket agents and others as though the person speaking was within inches of their ear.) Most background noise that can otherwise cover or interfere with understanding speech is eliminated. Sound is customized by the hearing aids to match the hearing loss pattern of each individual user, giving an extra boost to those frequencies that a person has the most difficulty hearing. Sounds great right? The only problem: Most people aren’t aware of how many places now use hearing loop technology and skip out on experiences they think they won’t enjoy, particularly when traveling abroad. Here’s what you need to know:

Where they are: In the U.S., a growing number of airports have installed the technology at departure gates and ticket counters. All New York City subway information and fair booths now feature hearing loops and new taxicabs are fitted with them. Many places of worship, museums, theaters, and other destinations now utilize this technology at ticket counters, for performances, and on walking tours. Even the 12,000 seats in the Breslin Center at Michigan State University offer hearing loop access to sporting and other events held there. All hearing loops use the same frequency in the U.S. and throughout the world. Whether you are at Domodedovo airport in Moscow, visiting Westminster Abbey in London or enjoying the Sydney Opera House in Australia, there are hearing loops.

How to know if there is a loop: The presence of hearing loop technology is usually announced by the display of an international symbol (T). If it carries a “T” the venue is either looped or provides neckloops to visitors. In the U.S. it is the standard blue and white disability signage colors but abroad it can be different colors. For travelers who have cochlear implants or telecoil equipped hearing aids, experts encourage people to purchase their own personal neckloop. Virgin Atlantic provides passengers on their international flights the choice of earphones or neckloops to connect to the aircraft’s sound system to listen to music or watch TV. On other airlines, personally owned neckloops will work as well or better. They also work any place that has an earphone jack, be it an airplane or at a theatrical production.

When to ask for a personal neckloop: Whenever a receiver and earphones are offered, travelers should ask if neckloops are available. Being able to hear better can help to ensure even greater satisfaction from a planned trip to any location in the U.S. or abroad. The 2010 revisions to the Americans with Disabilities Act (ADA) mandate that any public place of assembly with a functioning public address system must also have an assistive listening system (ALS) that can wirelessly connect to the telecoils in hearing aids. This requirement applies to any new or significantly upgraded PA systems. More and more venues now feature it whether it be the neckloop option at a multiplex or the looped U.S. Supreme Court chamber.

Additional information on hearing loop/telecoil technology can be found at Hearing Loss Association of America.  To find looped venues, check www.loopfinder.com/,  www.aldlocator.com/  and  www.time2loopamerica.com/loop-locator/

Stephen O. Frazier is a hearing loss support specialist, member of the Hearing Loss Association of America’s National ‘Get in the Hearing Loop’ Steering Committee and director of Loop New Mexico.