calm

Customers seeking a calmer, quieter shopping experience will find it from 8 a.m. to 10 a.m. every day at every Walmart in the country.  The retail giant began testing the concept of sensory-friendly hours in the fall at most of its stores. Changes included lowering their overhead lights, turning off radios and replacing moving pictures with static ones on televisions.

Walmart executives reported in a press release that the feedback has been “overwhelmingly positive.”

“These changes may have seemed small to some, but for others they transformed the shopping experience. Our biggest piece of feedback? Keep it going!” Read more

TravelAbility TakeAway: Another example of a simple accommodation designed for people with disabilities that proves popular for a much wider audience. That amounts to a big change given Walmart’s status as the largest retailer in the country.