Triumphs of our own – How the TravelAbility Community is Leading Accessibility Innovators in Transforming Travel and Tourism Worldwide.
Accessibility
From Around the Web
Information and inspiration from around the web.
Marriott to Overhaul Accessible Room Reservation System in Response to Threat of Federal Lawsuit
While denying responsibility for ADA compliance of its franchises, the company agrees to address gaps in hotel websites.
How a Mobile App Gave Voice to a Nonspeaking Autistic Woman
At 29 years old, Jordyn Zimmerman’s tech journey transformed her relationships and her impact on the world around her.
July is Disability Pride Month; What Exactly Does That Mean?
Disability pride “is a rejection of the idea that I am less able to contribute and participate in the world.”
Starbucks Sees Large and Growing Market for Inclusive Design
The company’s new accessibility features welcomed by a wide range of customers
With Airport Customer Ratings Like These, You May Want to Take the Bus
But a few airports soared above the rest for friendliness
Alaskan Visitor Center Hosts Class on Accessible Tourism
Workshop highlights the benefits of inclusion for the entire community
The Spanish Tourist Office Hosts First Accessible Advisory Panel
“Spain for All” will bring big changes through the tourist office’s first ever advisory panel on accessibility.
Amazon Targets Hospitality Headaches with Alexa Smart Properties
Alexa does a lot more than play your favorite song. Here’s how Alexa’s tech is bridging the gap in staffing shortages and much more.
Making Accessibility a Reality at HRCS
This is how Hudson River Community Sailing has been making Manhattan’s Dyckman Marina welcoming to all abilities over the past 15 years.
Trails for All
Finally, an all-person’s trail. Removing barriers to nature is building a better experience for all.
Did Your City Make the List of the Five Most Wheelchair-Accessible Cities in the US?
Cities were ranked by Insider Monkey, an investment site that calls accessibility a “crucial aspect of urban planning.”
Will Paris Deliver on Its Olympic Accessibility Promise?
Can the city meet the needs of more than A quarter million visitors with disabilities?
Iowans Celebrate Grand Opening of the Country’s “Most Universally Accessible Park”
Six years in the making, Eastern Lake Park features adaptive pontoons and kayaks, and wheelchairs that work on sand and water.
Metro Bilbao Adopts Navilens Technology to Improve Accessibility for Riders with Visual Impairments
Metro Bilbao’s full rollout of Navilens technology is set to boost ROI by revolutionizing accessibility for visually impaired passengers—setting a new standard for transportation systems worldwide.
Hotel accessibility: Equal access
“It’s no good hotels saying ‘we’re accessible’ or having the wheelchair symbol, because it doesn’t mean anything to anyone really.” Blue Badge Access Award winners are setting the example and changing this discourse.
Travel Blogger Highlights ‘Terrifying’ Wheelchair Ordeal
“I hope this process is something I never have to experience again” is not exactly the sentiment you want your guests to leave with. Avoiding life-threatening situations is better for creating return customers.
Accessibility Champion: Lynn Smith
Chief Marketing Officer, Hidden Disabilities Sunflower Program
She may not be a magician, but Lynn Smith is making the invisible seen around the world.
Q1. What motivated you to become involved in accessibility and do you have a personal connection to disability?
I firmly believe that everyone, at one time in their lives, will experience a non-visible disability. We all have friends and family who are affected by disabilities and conditions that are not immediately apparent to others, and I want all of them to feel supported and able to thrive to the best of their potential.
Removing the stigma around non-visible disabilities is crucial. It’s about making it easier for people to get the help they need and ensuring they feel valued and included. My passion for equity and social justice drives me to contribute to efforts aimed at creating a world where everyone, regardless of their abilities, feels empowered to participate fully in all aspects of life.
“I firmly believe that everyone, at one time in their lives, will experience a non-visible disability.”
Lynn Smith
Q2. What is the goal of your organization?
Some disabilities, conditions or chronic illnesses are not immediately obvious to others. For some people, this can make it hard to understand and believe that someone with a non-visible condition genuinely needs support. You may be questioned on if you have a disability because you don’t “look like you have a disability.”
That is why we created the Hidden Disabilities Sunflower – to encourage inclusivity, acceptance and understanding.
It is a simple tool for you to share that you have a non-visible disability voluntarily. By wearing the Sunflower, you’re letting everyone know that you might need extra help, understanding, or just more time.
Our goal is simply to improve everyday experiences for people with non-visible disabilities. We do this through the Sunflower symbol which helps make the invisible, visible.
Q3: Aside from budget, what are the most difficult obstacles or barriers you face around accessibility and what actions/initiatives are you taking to address them?
Aside from budget limitations, the most challenging obstacles to accessibility include the lack of awareness about disabilities that are not immediately apparent, stigma and discrimination, inflexible policies, and limited resources. To overcome these barriers, initiatives include educational campaigns to raise awareness, advocacy for policy changes, training programs to sensitize businesses and communities, promotion of inclusivity in all sectors, and fostering collaborations with other organizations and advocacy groups. By implementing these strategies, initiatives like the Hidden Disabilities Sunflower program aim to create a more accessible and inclusive environment for individuals with hidden disabilities.
Q4. What accomplishments are you most proud of?
One of my proudest accomplishments is being part of an organization that shares my values and is dedicated to making a difference globally. The Hidden Disabilities Sunflower program operates in 34 countries, with seven offices. I am proud to contribute to its impactful mission. Working alongside such a dedicated team of individuals and being able to play a role in making the world more inclusive and understanding is incredibly rewarding.
Q5: Who do you follow?
In addition to Jake and the TravelAbility team, I look to the following for ideas and inspiration:
The amazing HD Sunflower team
Melody Olander of But You Don’t Look Sick.
Richard Gray from Visit Lauderdale
DFAWG – The Dementia Friendly Airport Workers Group
Heads in Accessible Beds Preliminary Results
The numbers are coming in! Brace yourself – results are both surprisingly positive and challenging.
A few months ago, TravelAbility spearheaded a pilot program called Heads in Accessible Beds to collect and share essential data on the accessibility of hotel sleeping rooms and bathrooms. These details on ADA compliant rooms address the primary concerns for wheelchair users and exchange the gamble of finding a room that meets their needs with a guarantee.
“We appreciate the leadership of TravelAbility which is helping push our industry forward and educating destination marketing organizations about how to be more welcoming and inclusive to travelers with disabilities. Improving accessibility is not only about physical spaces but includes access to information and increasing the knowledge of staff.
The Heads in Accessible Beds program has been a great entry point for us to engage our hotel partners. I’m really pleased that the compelling context and straightforward action steps have resulted in eight of our hotels taking part in this initial pilot. We’re excited to promote the results and take a step further in making a meaningful improvement to the traveler planning process.”
Claire Mouledoux, SVP of Communications, Visit Alexandria
Thanks to a collaboration with four Destination Marketing Organizations (DMOs) that are members of the Destination A11Y Club, we’re excited to share preliminary results. Here’s what we’ve found so far:
- Bed heights ranged from 7”- 38” inches.
- None of the bed heights were adjustable.
- Only one out of the 25 hotels offered bed raisers (Westin Alexandria Old Town).
- The distance from the floor to the bottom of the bed frame ranged from 0”-18” inches.
- 21 out of 25 hotels had carpeted rooms.
- Number of grab bars ranged from 0-3.
- The height of the grab bars from the floor ranged from 12”- 36.5” inches.
- 13 hotels had a raised toilet seat available.
- Two hotels didn’t have a roll in shower.
- Width of the doorway into the bathroom ranged from 28.55”- 42”
- One hotel didn’t have a pool.
- All hotels that had a pool also had a pool lift, except for one.
News from the TravelAbility Community:
Triumphs of our own – How the TravelAbility Community is Leading Accessibility Innovators in Transforming Travel and Tourism Worldwide.
Fort Wayne International Airport Unveils Accessibility, Universal Design in Renovations
Accessibility is a positive for those with disabilities, but standards are designed to target only the middle 50% of people.
The Palm Beaches: An Autism-Friendly Summer Destination
Not all beaches are created equally. Discover what makes The Palm Beaches the most autism friendly beach destination.
Crayola Experience Mall of America® Becomes a Certified Autism Center™, Enhancing Accessibility for All Guests
What makes the nation’s most colorful interactive fun even better? Making it a welcoming experience for all!
Sunflower Program Works to Make Airport More Accessible
Richmond, VA travelers with invisible disabilities will have a significantly simplified airport experience, thanks to the Hidden Disabilities Sunflower program.
Inside Google’s Process To Creating Newly-Announced Maps Accessibility Features
How does a map app make navigation more accessible for mobility challenged, vision impaired, and hearing impaired? Updates like these!
Airbnb, United Spinal Association Executives Discuss ‘First-Of-Its-Kind’ Academy, Accessible Travel In Interview
What does economic inclusion look like? Find out through Airbnb’s groundbreaking partnership with United Spinal – empowering hosts with mobility needs to tap into the $24 billion hosting market.
San Diego’s Accessibility Shines in a Tour by Mobility Scooter
Lived experience is the only accurate accessibility review. Here’s how San Diego did.
A Grand Adventure – The Grand Canyon
Divergent Adventures is creating a new kind of adventure experience – one that welcomes the neurodivergent.
AdvenChair Teams up with Wanderlust Tours for AdvenTours
Oregon leads the way in new levels of accessibility and inclusion with outings that allow people with disabilities to explore Central Oregon’s most iconic places with expert guidance.
Collins Aerospace Joins Race to Add Wheelchair Space to Airplane
The space race has begun! The space for wheelchairs on planes, that is. Who’s going to lead the way in accessible flights?
Disabled Disney Guests Told to Ask for Callback Times at Each Ride & Practice Waiting in Line Instead of Getting DAS
So much for the happiest place on earth. Updates to Disney’s accessibility pass may leave some behind.
Jen Roth Serving Entrepreneurs’ Organization-Minnesota While Building Travel Accessibility Website, Wise Blue Yonder
Fully curated travel experiences designed for people of all abilities bring inclusion to new areas of the travel space.
Reno’s Adaptive Cycling Center Blazes a Trail for Outdoor Fun
Adaptive bikes and David’s Chair are just part of what’s making Reno an adaptive adventure destination.
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