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The Intersection of Travel and Disability

Uber to Pay $2 Million and Refund Wait Time Fees to 65,000 Disabled Riders

August 6, 2022 by Debbie Austin

The Department of Justice has ruled in favor of disabled passengers in the U.S following a recent lawsuit filed against Uber Technologies. Found to be in violation of the Americans with Disabilities Act (ADA), the rideshare company will now pay more than $2 million and waive wait time fees for all certified disabled riders.

In addition to the waived wait time fees, Uber will pay $1,738,500 to more than 1,000 riders who made official complaints and $500,000 to others harmed by the actual practice of charged fees. Uber will also credit the accounts of more than 65,000 eligible riders.

Following the outcome, Assistant Attorney General Kristen Clarke stated that this settlement is a “strong message that Uber and other ridesharing companies will be held accountable.” It’s a change in the right direction. Read the full article.

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