Travelability Advisory Board member Mark Jones, manager of accessibility and services for guests with disabilities (whew!), reveals how understanding deaf visitors began by listening to members of his immediate family–since he is what deaf culture refers to as a CODA (Child of Deaf Adults); both parents as well as his brother are deaf. His passion for accessibility over the 25 years he has been with the park has helped Disney World provide state-of-the-art accessibility for not only the deaf, but also guests with a panoply of other disabilities.
Spoiler Alert: Prepare to learn a couple of basic ASL words.
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