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The Intersection of Travel and Disability

Which Bus Company Paid $2.6 Million To People with Disabilities? Find Out Why

May 30, 2019 by Denise Brodey

the words bus and a green light
Since 2016, Greyhound has paid nearly $3 million to disabled bus passengers who sued for experiencing disability discrimination while traveling—or attempting to travel—on their buses.
The payments were part of a broader settlement from 2016 resolving the Department’s complaint that Greyhound Lines Inc., the nation’s largest provider of intercity bus transportation, engaged in a nationwide pattern or practice of violating the Americans with Disabilities Act (ADA) by failing to provide full and equal transportation services to passengers with disabilities. The alleged violations included failing to maintain accessibility features on its bus fleets such as lifts and securement devices; failing to provide passengers with disabilities assistance boarding and exiting buses at rest stops and failing to allow customers traveling in wheelchairs to complete their reservations online. “The Department of Justice is committed to eliminating disability-based discrimination in transportation services,” said Assistant Attorney General Eric Dreiband of the Civil Rights Division. “This settlement ensures equal travel opportunities for those with disabilities through holistic reform,” reports the U.S. Department of Justice website. Learn more about ADA regulations for businesses, here.

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